- Impact
- 1,176
Hello ，first of all ，I do hope all community members and official staffs can give me a hand here.
Thanks very much!
This is the first time im writing here to report SAV.com here because I have no way out and pushed by them .
If you don't want to lose your domains or your money, my advice is to transfer out all your domains from SAV to a secure registrar as soon as possible.
I'm reporting this here because they're driving me crazy!!!I
Initially ，I trusted SAV as a safe and reliable platform and had many domains with them, so I chose to register an $808 premium domain with them as well ON AUGUST
However, due to their terrible systems, the domain registration failed. I emailed their customer services, and they kept telling me to wait patiently. Each reply was just apologetic, thank you, or an offer to escalate to a senior managers, asking me to wait patiently. I had exchanged about 100 emails and waited 30 days, but in the end, unfortunately， they couldn't solve my problem and so i had to choose a refund. They didn't compensate me for my exchange rate loss although my money on their platform lasted for 30+ days.
Regarding the refund（ON OCT), I've been waiting for almost 21 days. You read that right, 21 days, not 21 hours. I've exchanged about 50 emails with them and talked to their supports live chat as well, and to this day, they're still telling me to wait for approval from their higher management. Each time, they say things like, "I'm sorry," "Be patient," "Inconvenience," etc. but never resolve the issues I met.
Honestly, I'm fed up with their lies. I wonder why such a small company is always making things difficult for their customers. Why doesn't this garbage company go bankrupt and stop deceiving more domainers or is going close down soon just like Former Registrar Epic.com?
Someone here met the same thing as me and has already reported the SAV service as garbage, but this garbage company refuses to change. They continue to deceive customers; they're extremely cunning. I do sincerely hope fewer and fewer domainers will fall for their scams. I'm also seeking help on forums.
and more live support chat will be attached soon
https://www.namepros.com/threads/al...-soon-as-possible.1368971/page-3#post-9501728
Thanks very much!
This is the first time im writing here to report SAV.com here because I have no way out and pushed by them .
If you don't want to lose your domains or your money, my advice is to transfer out all your domains from SAV to a secure registrar as soon as possible.
I'm reporting this here because they're driving me crazy!!!I
Initially ，I trusted SAV as a safe and reliable platform and had many domains with them, so I chose to register an $808 premium domain with them as well ON AUGUST
However, due to their terrible systems, the domain registration failed. I emailed their customer services, and they kept telling me to wait patiently. Each reply was just apologetic, thank you, or an offer to escalate to a senior managers, asking me to wait patiently. I had exchanged about 100 emails and waited 30 days, but in the end, unfortunately， they couldn't solve my problem and so i had to choose a refund. They didn't compensate me for my exchange rate loss although my money on their platform lasted for 30+ days.
Regarding the refund（ON OCT), I've been waiting for almost 21 days. You read that right, 21 days, not 21 hours. I've exchanged about 50 emails with them and talked to their supports live chat as well, and to this day, they're still telling me to wait for approval from their higher management. Each time, they say things like, "I'm sorry," "Be patient," "Inconvenience," etc. but never resolve the issues I met.
Honestly, I'm fed up with their lies. I wonder why such a small company is always making things difficult for their customers. Why doesn't this garbage company go bankrupt and stop deceiving more domainers or is going close down soon just like Former Registrar Epic.com?
Someone here met the same thing as me and has already reported the SAV service as garbage, but this garbage company refuses to change. They continue to deceive customers; they're extremely cunning. I do sincerely hope fewer and fewer domainers will fall for their scams. I'm also seeking help on forums.
and more live support chat will be attached soon
https://www.namepros.com/threads/al...-soon-as-possible.1368971/page-3#post-9501728
