Worst experience at sav

About one month before my one of domain at sav, printy dot co was taken away from my account without informing anything to me about it after 2 weeks of its registeration and management (changing nameservers and all) I complained it to nick and he told me it was a glitch and assured me it wont ever happen again, one can check comment HERE made by me during that time. I didn't made a big deal about it and let it go because sav is relatively new registrar and presumed that it was one off specially after i was assured by nick that it wont ever happen again.

But few days before on 20th feb i recieved email from sav that my one of domain bullionvault dot co will be taken away from my account and transaction cancelled as it was a mistake. Now this is worse than even previous incident as this domain was already more than 2 months old, i had registered it on 16th december. I had changed its namesevers several times including sedo, epik and dan and even activated its SEDO MLS fast transfer listing recently after its 2 months.

and it didnt stop there, i was doing a check on domains at my sav account after above incident and i noticed strangely for one of my domain consumo dot co the namesevers were changed to cloudfare (something that end user will use). I changed those back to where i wanted to list but with how things were going i was expecting its cancellation, and in one day i.e today i received its cancellation email, now this domain i had registered on 1st jan, 54 days before (almost 2 months)

Nick's answer is same that it was a mistake because of old system at place and with new system in, now it wont happen. But i feel this is unacceptable. as its not like those domains were just visible in my account. I managed those normally for considerable time after purchasing it, printy dot co for 2 weeks, bullionvault dot co for more than 2 months (64 days ) and consumo dot co for almost 2 months ( 54 days) so its dubious considering why i am able to manage domain normally for so many weeks? after its registeration, why is error not rectified immediately, even whois had my info, everything as usual and suddenly one day domain goes away.

even if it is genuine mistake and not suspicious then why should i always suffer for that? that too not once but 3 times for 3 domains. why its that everytime i am made up to give domain ? and not vice and versa when just like other party, i am also a customer.

I not only wanted to share this terrible experience and make you aware of it but also ask everyone a question that do you think Nick's apologies for all this is enough?

 

@DnFolk

I feel your pain and frustration, you've tried it and didn't come through -- hope things get resolved for you soon. Is Sav the company working 24/7 to fix all broken things now?

In the meantime, domain sav.com is still using Godaddy LLC as their registrar. A good domain doesn't need any explanation, so they say. But the registrar matters a lot.

 

Thanks for sharing your experience.

That's not at all acceptable and it's totally unprofessional behavior from Sav.com

It's like looting your domain and saying apologizing it later once you've caught them and that too multiple times. I was reluctant to use them in the past for some reasons but I'm pretty sure not to use them in the future.

 

Sav still only use email for customer support?

 

Sav Must develop its services professionally if it wants to gain confidence.

Thanks for sharing

 

@DnFolk I would love to be able to post on here and say that Sav is perfect in every way and mistakes are never made. However, today is not that day and this was a mistake on our end. The issue occurred when our backorder engine caught a domain then a customer manually registered that same domain name right after. The old backend would allow that registration to go through incorrectly when it should have rejected it and just processed the domain as a backorder. The issue has been resolved with the new backend that went live in January and will not happen anymore. We thought we had found all the instances of this happening in January and refunded but it looks like we missed at least 1 domain. We will be going through a manual audit of the domains that could have had this happen to and will reach out to any users directly if we find this issue again.

 

I bought and paid web3games.com like 2 weeks ago for $286 until now my domain never arrived...C'mon now...

 

I got your DM as well and just replied.

 

Domain received thank you.