Worst experience at sav

About one month before my one of domain at sav, printy dot co was taken away from my account without informing anything to me about it after 2 weeks of its registeration and management (changing nameservers and all) I complained it to nick and he told me it was a glitch and assured me it wont ever happen again, one can check comment HERE made by me during that time. I didn't made a big deal about it and let it go because sav is relatively new registrar and presumed that it was one off specially after i was assured by nick that it wont ever happen again.

But few days before on 20th feb i recieved email from sav that my one of domain bullionvault dot co will be taken away from my account and transaction cancelled as it was a mistake. Now this is worse than even previous incident as this domain was already more than 2 months old, i had registered it on 16th december. I had changed its namesevers several times including sedo, epik and dan and even activated its SEDO MLS fast transfer listing recently after its 2 months.

and it didnt stop there, i was doing a check on domains at my sav account after above incident and i noticed strangely for one of my domain consumo dot co the namesevers were changed to cloudfare (something that end user will use). I changed those back to where i wanted to list but with how things were going i was expecting its cancellation, and in one day i.e today i received its cancellation email, now this domain i had registered on 1st jan, 54 days before (almost 2 months)

Nick's answer is same that it was a mistake because of old system at place and with new system in, now it wont happen. But i feel this is unacceptable. as its not like those domains were just visible in my account. I managed those normally for considerable time after purchasing it, printy dot co for 2 weeks, bullionvault dot co for more than 2 months (64 days ) and consumo dot co for almost 2 months ( 54 days) so its dubious considering why i am able to manage domain normally for so many weeks? after its registeration, why is error not rectified immediately, even whois had my info, everything as usual and suddenly one day domain goes away.

even if it is genuine mistake and not suspicious then why should i always suffer for that? that too not once but 3 times for 3 domains. why its that everytime i am made up to give domain ? and not vice and versa when just like other party, i am also a customer.

I not only wanted to share this terrible experience and make you aware of it but also ask everyone a question that do you think Nick's apologies for all this is enough?

 

@DnFolk

I feel your pain and frustration, you've tried it and didn't come through -- hope things get resolved for you soon. Is Sav the company working 24/7 to fix all broken things now?

In the meantime, domain sav.com is still using Godaddy LLC as their registrar. A good domain doesn't need any explanation, so they say. But the registrar matters a lot.

 

Thanks for sharing your experience.

That's not at all acceptable and it's totally unprofessional behavior from Sav.com

It's like looting your domain and saying apologizing it later once you've caught them and that too multiple times. I was reluctant to use them in the past for some reasons but I'm pretty sure not to use them in the future.

 

Sav still only use email for customer support?

 

Sav Must develop its services professionally if it wants to gain confidence.

Thanks for sharing

 

@DnFolk I would love to be able to post on here and say that Sav is perfect in every way and mistakes are never made. However, today is not that day and this was a mistake on our end. The issue occurred when our backorder engine caught a domain then a customer manually registered that same domain name right after. The old backend would allow that registration to go through incorrectly when it should have rejected it and just processed the domain as a backorder. The issue has been resolved with the new backend that went live in January and will not happen anymore. We thought we had found all the instances of this happening in January and refunded but it looks like we missed at least 1 domain. We will be going through a manual audit of the domains that could have had this happen to and will reach out to any users directly if we find this issue again.

 

I bought and paid web3games.com like 2 weeks ago for $286 until now my domain never arrived...C'mon now...

 

I got your DM as well and just replied.

 

Domain received thank you.

 

And it happens again -

 

I have personally stayed away from sav and just today I was thinking about trying them again, until I stumbled upon your thread on this.

Now thinking if it is all worth the hassle...

 

DM me the ticket number. I don't see it on the screenshot. I'll take a look at see what happened.

 

Puros is mine, bro. Maybe you feel better knowing it's in good hands. And i lost many this way. They are just too quick to declare a winner.

 

Yes i knew it beforehand bro. As along with my own contact details i saw yours on the domain.

Problem is they let me know about this after many days. In some cases 1 to 2 months as you can notice from the post which is not acceptable and that is dubious in many ways.
Anyways i'm glad you got this name and i already knew it thats why also i didnt made much fuss about it. 🙂

 

Thanks bro!

Me, they never let me know. I always get to know it when i submit another batch of domains to Sedo once in a while and Sedo like, we can't verify your ownership. And i like, but i saw this domain in my dash. Going to check - and indeed it's gone. Then i ask Sav and only then they are sending me this text exactly as at your screenshot. Lost quite a few this way. But i don't complain much, i accepted it as an intrinsic part of doing business with Sav, so i don't loose my sleep over cases like this anymore. I wish them fix all such crap the soonest.

 

We did a full audit on all domains that may have then happen to and found about 20 TOTAL domains from a few users. We will be reaching out to effected users in the next few days.

 

Why in the next few days? Why not now? I tried your system and regged some names some time ago. I will be pissed if I recwived terrible and incomprehensible email like the one you keep sending to people after two whole months. Unacceptable really

 

Feel free to DM me your account details and I will take a look. We are refunding them manually so it may take a day or so to get through them as there is not an automated process.

 

phew...good to know at least names we transfer there are bulletproof safe

still I reg a good few fresh expires with u too so kindly do get yer act together so people just have a normal registrar experience with u...ty

 

Now i have 11 domains missing. For sure they were there before. LOL. Maybe more but these are what i found now when tried to bulk update nameservers. Wonder what it will be.

 

these missing dn cases are starting to sound a lot like missing time UFO cases..and we all known about those.

 

I lost 3 domain names on sav although I paid for their renewal. Nick says that they had some system problem...

 

@valnames - Per our reply in the ticket, these renewals were submitted after the 30 day cut off after expiration. Domains at Sav can only be renewed up to 30 days past expiration.

 

(removed, duplicate post)

 

@Nick R Im having an issue with one of the domains now, won the auction on 25/03/21 once the name servers were changed the domain resolved, after a week it does not. Whois data is different from the details at SAV.

What is happening here?