SteveC
Established Member
- Impact
- 10
GoDaddy brokerage represented a client who bought a domain from me two weeks ago, and I'm getting the runaround on payment. I'm very concerned.
GoDaddy's website says they use Escrow.com for deals over $5,000 and this one is 5-figures, so I assumed that and felt safe. But the GoDaddy broker said they do it all in-house now, because it's more efficient and I'll get paid quicker. He told me that once the transfer came through, I'd get paid about a day later if I used PayPal, or 2-3 days through a bank using ACH. PayPal's very efficient, and there would be no fee, so I told him I'd go that way, and added it to my account at GoDaddy (I had one because I had a domain registered there once).
The domain was transferred to GoDaddy a week ago Friday and GoDaddy approved the transfer last Monday. They said that the buyer paid them 12 days ago.
I had called the broker a few times to make sure all was OK but it always went to VM with no response. No one told me the transfer was complete until I was connected to another broker there last Tuesday or Wednesday. It turns out that ACH was how I was going to be paid, and that he expected it to be a day or so, but he couldn't confirm anything or where it was.
On Thursday morning I called again when the funds weren't in my account, after confirming with my bank that they weren't in process, and the broker on the phone (not my original one) said to call them if I didn't have the funds by that afternoon. I waited until Friday morning and the funds weren't in my account.
I called my original broker again, who didn't answer the phone, so I connected with someone else. He said his supervisor wasn't in yet, but he would check with him and get back to me. I didn't hear back after a few hours, so I called again and finally got my original broker. He said transfers take 5-7 business days and that he had it go to my bank since my PayPal wasn't on my account when he did it, yet I added PayPal immediately.
He said they paid the company they used for the transfer a couple days ago. He said he'd contact accounting (GoDaddy's accounting apparently can't be called by anyone, or emailed by a client) and get the funds transfer number. He never called back.
In the meantime, the broker I called earlier Friday morning emailed me and said that he reached out to accounting and that looked as though it's an internal issue. He said he'd let me know what was going on, but I didn't hear back, although it was mid-Friday afternoon by then, so I'm sure he was off work shortly thereafter.
Where is my money? When will I get it? No one knows. This runaround by GoDaddy is similar to ones I've experienced from companies that go BK.
At this point I want to cancel the deal and get my domain back. If they go bankrupt, then the BK court can go back six months to a year and undo all deals, so I might have to give the payment back if the deal goes through.
Is anyone else having similar problems? Does anyone know what's really going on? Any advice and input would be appreciated.
Thanks
GoDaddy's website says they use Escrow.com for deals over $5,000 and this one is 5-figures, so I assumed that and felt safe. But the GoDaddy broker said they do it all in-house now, because it's more efficient and I'll get paid quicker. He told me that once the transfer came through, I'd get paid about a day later if I used PayPal, or 2-3 days through a bank using ACH. PayPal's very efficient, and there would be no fee, so I told him I'd go that way, and added it to my account at GoDaddy (I had one because I had a domain registered there once).
The domain was transferred to GoDaddy a week ago Friday and GoDaddy approved the transfer last Monday. They said that the buyer paid them 12 days ago.
I had called the broker a few times to make sure all was OK but it always went to VM with no response. No one told me the transfer was complete until I was connected to another broker there last Tuesday or Wednesday. It turns out that ACH was how I was going to be paid, and that he expected it to be a day or so, but he couldn't confirm anything or where it was.
On Thursday morning I called again when the funds weren't in my account, after confirming with my bank that they weren't in process, and the broker on the phone (not my original one) said to call them if I didn't have the funds by that afternoon. I waited until Friday morning and the funds weren't in my account.
I called my original broker again, who didn't answer the phone, so I connected with someone else. He said his supervisor wasn't in yet, but he would check with him and get back to me. I didn't hear back after a few hours, so I called again and finally got my original broker. He said transfers take 5-7 business days and that he had it go to my bank since my PayPal wasn't on my account when he did it, yet I added PayPal immediately.
He said they paid the company they used for the transfer a couple days ago. He said he'd contact accounting (GoDaddy's accounting apparently can't be called by anyone, or emailed by a client) and get the funds transfer number. He never called back.
In the meantime, the broker I called earlier Friday morning emailed me and said that he reached out to accounting and that looked as though it's an internal issue. He said he'd let me know what was going on, but I didn't hear back, although it was mid-Friday afternoon by then, so I'm sure he was off work shortly thereafter.
Where is my money? When will I get it? No one knows. This runaround by GoDaddy is similar to ones I've experienced from companies that go BK.
At this point I want to cancel the deal and get my domain back. If they go bankrupt, then the BK court can go back six months to a year and undo all deals, so I might have to give the payment back if the deal goes through.
Is anyone else having similar problems? Does anyone know what's really going on? Any advice and input would be appreciated.
Thanks
