status-resolved Who pays the fees?

[wwwweb]

Confusing question I see forum rules say only escrow fees are payable by buyer.

Many sellers are asking for buyers to pay PayPal fees, mods need to flag such listings, as really people are unaware of such a vague rule here.

Most don't even state it, only after you pay, do they shake you down for a couple more bucks, I would just like a clear answer how the mass pay, PayPal fee structure is for buyers?

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Updated rule: https://www.namepros.com/threads/sellers-are-responsible-for-paying-all-transaction-fees.909883/

 

[thekiller]

PayPal fees is included in the price, you cannot ask buyer to pay the fees.

Buyer should let the admins know about this when it happens.

 

[Michelle]

Thank you

Rules can be found here https://www.namepros.com/threads/official-rules-of-namepros.848752/

With clarity to your question here

6.1.7. Per PayPal TOS, all transactions must have fees charged to the receiver of funds by default. One is not allowed to avoid taxes by asking for payment in the form of a gift. Sellers must either willingly accept fees or clearly include them in the price.

Where seen I/we will inform sellers about the above and ask that if you see threads where this has been missed you report them so we can remind sellers.

Many thanks
Michelle

 

[wwwweb]

PayPal fees is included in the price, you cannot ask buyer to pay the fees.

Buyer should let the admins know about this when it happens.

I agree, it's the sellers cost of doing business. Unless agreed upon to use an added service like escrow, then prior arrangements need to be made.

To many sellers shaking down buyers for fees, I suggest you report them to mods.

 

[Constantin S]

I would also like sellers to specify who pays for fees, as I know most of the time buyers pays for fees but I think normal is sellers to pay for it, especially for paypal as there is no option when someone pay for a good or product to specify that buyer pays the fee, if you want to pay via paypal and the buyer to pay the fee there is only "send money to a friend" option.

 

[wwwweb]

I just went thru this, an idiot seller refunds my payment because I didn't pay fees, so they tie up $xxx on my credit card twice, as I had to make another payment with fees included.

A seller needs to assume a certain cost of doing business, as they are receiving a benefit of a quick payment.

 

[wwwweb]

Thank you

Rules can be found here https://www.namepros.com/threads/official-rules-of-namepros.848752/

With clarity to your question here

6.1.7. Per PayPal TOS, all transactions must have fees charged to the receiver of funds by default. One is not allowed to avoid taxes by asking for payment in the form of a gift. Sellers must either willingly accept fees or clearly include them in the price.

Where seen I/we will inform sellers about the above and ask that if you see threads where this has been missed you report them so we can remind sellers.

Many thanks
Michelle

It will be helpful if mods start cracking down with direct infractions, and not multiple warnings, as sellers need an outlet to sell, and the system will auto correct if sellers know they are on thin ice for circumventing from such policies.

 

[Michelle]

It will be helpful if mods start cracking down with direct infractions, and not multiple warnings, as sellers need an outlet to sell, and the system will auto correct if sellers know they are on thin ice for circumventing from such policies.

We monitor as much as we can and will infract if really necessary but prefer to educate and work with members to understand and follow the rules where possible

 

[wwwweb]

I went thru it twice today, and the dummies refunded two 3 figure payments tying up funds on my card for 4 days.

I have reported the incidents in their direct pm messages asking to be paid for fees, I hope they are dealt with, and would appreciate a refund from them for such tactics.

 

[Michelle]

I would also like sellers to specify who pays for fees, as I know most of the time buyers pays for fees but I think normal is sellers to pay for it, especially for paypal as there is no option when someone pay for a good or product to specify that buyer pays the fee, if you want to pay via paypal and the buyer to pay the fee there is only "send money to a friend" option.

The forum rules are very clear and we always ask members to report situations that do not comply

I went thru it twice today, and the dummies refunded two 3 figure payments tying up funds on my card for 4 days.

I have reported the incidents in their direct pm messages asking to be paid for fees, I hope they are dealt with, and would appreciate a refund from them for such tactics.

The team look at all reports and will work with everyone involved to find a solution as amicable and as quickly as possible

 

[wwwweb]

B

The forum rules are very clear and we always ask members to report situations that do not comply



The team look at all reports and will work with everyone involved to find a solution as amicable and as quickly as possible

Thank you, for the information, I will be swiftly be reporting all rule evaders to mods, and hope others will to, in order to create a more efficient marketplace.

 

[Eric Lyon]

Thank you @equity78 for creating this thread:

Buyers DO NOT PAY FEES

 

[21x20]

I think the recent rule update to no buyer fees is very difficult for dealing with new members.

I had previously been offering PayPal (no fee) for members with a good and established rep here at NamePros. But escrow with buyer paying fees for new members or old members with a bad trade review rating who may be looking to establish or re-establish a rep.

This is now basically impossible. I can't default add the $25 escrow fee for all members as a penalty for new members who I worry about accepting PayPal from.

I understand not charging PayPal fees as that's against PayPal TOS. But escrow.com fees are very commonly paid by the buyer (I've done that for 15 years).

@Eric Lyon -->> How do you suggest we handle people who don't particularly deserve to be trusted with a PayPal transaction but bid in an auction? We have new people showing up from China daily who I don't know from anyone -- how can we be asked to treat them the same as buyers we've worked with her for years?

IMHO this is a handicap on everyone.

 

[Salai Domains]

Confusing question I see forum rules say only escrow fees are payable by buyer.

Many sellers are asking for buyers to pay PayPal fees, mods need to flag such listings, as really people are unaware of such a vague rule here.

Most don't even state it, only after you pay, do they shake you down for a couple more bucks, I would just like a clear answer how the mass pay, PayPal fee structure is for buyers?

I´ve reported 4 tomorrow..

 

[Eric Lyon]

We have new people showing up from China daily who I don't know from anyone -- how can we be asked to treat them the same as buyers we've worked with her for years?

The fees tend to influence a buyer's maximum bid. As new members learn that they will not be selectively charged extra fees on their domain purchases, they will be more likely to submit their true maximum offer/bid, rather than offering/bidding a lower amount that has to take into consideration the potential fees they'll incur.

Everything should balance out, for the most part, once buyers realize that what they bid is exactly what they'll pay and no more. It'll also make for a better buying experience and allows us to bring in more buyers to the platform, which will result in more sales and more bids for everyone.

From the reports and complaints we receive, many new buyers do not want to participate on a platform that has fees that are difficult to determine at the time of bidding or making an offer. The less friction for buyers to place bids/offers confidently, the more buyers that will do so.

I hope that helps explain our thought process on the rule update.

 

[21x20]

I don't exactly understand the catering to buyers at the expense of your sellers.

I'm posting a screenshot of a successful auction that closed this morning. The seller very clearly explained the fees and the conditions for when someone would be pushed to Escrow over PayPal. This should be allowed. There should certainly be rules about being as explicit as myself and this other seller are. But the blanket policy is just so bad. (Trying to be respectful, but blunt... I've run a large forum since 2000 so I know the traumas of this rule stuff.)

What is the purpose of the trade review system with this new update if all buyers are to be treated the same way? Are sellers allowed to deny a winning bid from a buyer with bad feedback or no feedback ... or does starting an auction here now mean you're stuck with whatever type of person decides to make a winning bid and the seller just has to foot the bill for this newly needed sense of transaction security that didn't exist before?

My humble opinion again, but you're eliminating the "community" part of selling on this "forum" if everyone from 10+ year members like myself has the same credibility as a brand newbie just arriving today.

I'd also include one last thing -- that Escrow.Com charges differently based on how the buyer pays. When the buyer pays the escrow fee, there's incentive for them to pay via the cheaper wire option. When the seller is stuck with the fees, there's no incentive for the buyer to do it on the cheap side and the seller always has to be expecting the expensive one.

 

[Eric Lyon]

What is the purpose of the trade review system with this new update if all buyers are to be treated the same way? Are sellers allowed to deny a winning bid from a buyer with bad feedback or no feedback ... or does starting an auction here now mean you're stuck with whatever type of person decides to make a winning bid?

My humble opinion again, but you're eliminating the "community" part of selling on this "forum" if everyone from 10+ year members like myself has the same credibility as a brand newbie just arriving today.

Most members use the Trade Reviews and account history to determine whether they want to use an escrow company or PayPal. If they decide to use PayPal, there are minimal fees, so I don't understand what you mean.

 

[21x20]

Most members use the Trade Reviews and account history to determine whether they want to use an escrow company or PayPal. If they decide to use PayPal, there are minimal fees, so I don't understand what you mean.

Previously you could clearly indicate in the auction that escrow would be used for less reputable buyers and fees would be handled by the person lacking in reputation. Now the burden is on the seller for those fees. It's interesting that someone could come to the forum and be "bad" and the sellers are stuck dealing with that by paying extra fees.

So ... then can sellers require a minimum trade review for bidders in auctions -- instead of risking losing the higher escrow fees?

 

[Eric Lyon]

Previously you could clearly indicate in the auction that escrow would be used for less reputable buyers and fees would be handled by the person lacking in reputation. Now the burden is on the seller for those fees. It's interesting that someone could come to the forum and be "bad" and the sellers are stuck dealing with that by paying extra fees.

So ... then can sellers require a minimum trade review for bidders in auctions -- instead of risking losing the higher escrow fees?

The following auction rule may be of interest to you:

6.2.9. Reserving the right to decline a bid is only allowed if stated before the auction's first bid, is enacted before the auction has ended, and includes a fair reason.

 

[21x20]

The following auction rule may be of interest to you:

6.2.9. Reserving the right to decline a bid is only allowed if stated before the auction's first bid, is enacted before the auction has ended, and includes a fair reason.

Awesome -- so then is "not having sufficiently good trader reviews" a fair reason?

For example, most of the auctions here are NOT high dollar values. I've done mostly smaller auctions here... The majority have been where the final amount is $100 or less. I don't want to have to spend $25 of a $50 auction win on Escrow because I'm worried someone sets up an account just to steal from me via PayPal.

Given the rule change where the burden is now on me, for these smaller auctions, I would prefer to just not do business with new members or those without proper feedback.