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Hi all,
In the latest months we're starting to have tons of troubles with multiple Web.com related companies:
1. NameJet & SnapNames are not delivering some won names since few weeks despite multiple complaints from our side, it's becoming an hard fight;
2. Many domains won on auction through the above platforms are registered with NetworkSolutions.com and this registrar is causing a real headache, believe me
We had problems to transfer out two names because we kept getting an email with a blank field at the place of the auth code and we tried multiple times to retrieve it with the same result so we've submitted multiple tickets until they've retrieved the keys manually for us but there was still something preventing their transfer so we reported multiple times the issue but they ignored our complaints.
Last 04/01/2020 one of these domains expired so we've attempted multiple times to renew it with no success because the system kept displaying an error alert and refunding our payment so we've again opened a ticket at the beginning of April and they confirmed to have forwarded our issue to the competent department.
No reply ... At the end of April we've reported again this issue but they asked to be patient and forwarded again the issue to another department.
No reply and now this domain is on auction at SnapNames.
The second affected domain will expire within few days but we're actually busy with other important issues so we've no time to fight with them.
Considering we've multiple tickets to proof our good faith and the fact they haven't allowed us to renew our domains (we've alrso reported this issue to Icann with no reply), what should we got by hiring a lawyer ? May we realistically sue them for the caused damage by asking for a substantial refund ?
Thanks in advance for your advice.
In the latest months we're starting to have tons of troubles with multiple Web.com related companies:
1. NameJet & SnapNames are not delivering some won names since few weeks despite multiple complaints from our side, it's becoming an hard fight;
2. Many domains won on auction through the above platforms are registered with NetworkSolutions.com and this registrar is causing a real headache, believe me
We had problems to transfer out two names because we kept getting an email with a blank field at the place of the auth code and we tried multiple times to retrieve it with the same result so we've submitted multiple tickets until they've retrieved the keys manually for us but there was still something preventing their transfer so we reported multiple times the issue but they ignored our complaints.
Last 04/01/2020 one of these domains expired so we've attempted multiple times to renew it with no success because the system kept displaying an error alert and refunding our payment so we've again opened a ticket at the beginning of April and they confirmed to have forwarded our issue to the competent department.
No reply ... At the end of April we've reported again this issue but they asked to be patient and forwarded again the issue to another department.
No reply and now this domain is on auction at SnapNames.
The second affected domain will expire within few days but we're actually busy with other important issues so we've no time to fight with them.
Considering we've multiple tickets to proof our good faith and the fact they haven't allowed us to renew our domains (we've alrso reported this issue to Icann with no reply), what should we got by hiring a lawyer ? May we realistically sue them for the caused damage by asking for a substantial refund ?
Thanks in advance for your advice.
