Ongoing Issue with SAV – Domain Stuck in “Locked” Status Despite Being Unlocked

[VerdeGreen]

Ongoing Issue
I'm posting here out of frustration with an issue I've been having with Sav.com that still hasn't been resolved after over a week.


I have a domain — testimony.app — that I unlocked via the control panel over a week ago. However, the domain is still showing as locked in WHOIS, meaning I cannot transfer it out. It’s well past the 60-day lock period, so there are no policy restrictions.


I’ve contacted support multiple times, and I keep getting the same copy-pasted response:

"The case has been escalated to our tech/developer team. We apologize for the inconvenience. We will update you as soon as we hear back from them..."

This has been the answer for over a week now — no real progress, no timeline, no clarity.


Let me be clear: I’m not a developer, but unlocking a domain shouldn't require deep backend engineering work. It's a basic function of any registrar — a simple command to update the registry status. Something that should take minutes or hours, not days.

I’ve now filed a complaint with ICANN:

Has anyone else experienced this with Sav recently?
How did you get it resolved?


Tagging in case anyone from Sav is active here: @Sav.com
with SAV – Domain Stuck in “Locked” Status Despite Being Unlocked

 

[Jv1999]

I, too, cannot unlock a few of my domains.