I had a domain stolen from me at eNom when they were still using NameWinner (pre-NameJet) for exactly this reason, and they refused to get back the domain for me. In those days the domains were pushed into your eNom account without changing the whois info. I wasn't aware of this. The former owner called eNom and asked them for the auth code and simply asked them to unlock the domain. They insisted that not changing the whois info to the new owner was a feature. I don't know who in their right mind would call this a useful feature, apart from the previous owner stealing the domain. Not soon after this incident their feature changed to changing the whois to the new owner. I had 3 of eNom's Directors, including the COO at the time telling me the same thing. So this wasn't just some low level support clerk jerking me off. What clinched it for me was NameWinner's ToS stated quite clearly at the time, that there could be no refunds for any reason whatsover, and they gave me a refund rather than go get back the domain for me. eNom's main business is selling domains to other resellers, and this is how they treated their own customers. Their attitude was stunningly appalling. I loved eNom's control panel. Clean and tidy with Magic Folders. It was perfect for my needs (and still would be today). But I transferred my 2k domains out of there as fast as I could. This was pre-NameJet, so they lost my business a long time ago, and will never, ever get it back. I own more domains today than I did then. This was a painful story for me to retell.