NameSilo

Sedo Auction Problem

Located in Domain Marketplace Reviews, started by Igor Gabrielan, May 18, 2020

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  1. Igor Gabrielan

    Igor Gabrielan Established Member

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    I wanted to create http://auctions.ai for .ai names using Sedo auction engine.
    To do this, I launched an advertisement on Sedo in the name auctions.ai of and made three direct auctions for the names post.ai sapience.ai sapient.ai. I paid Sedo to create direct auctions three times for 59 euros. However, Sedo auction mechanism turned out to be inoperative. When you look at the list of bids "Bidding History", you see some nonsense. I informed the Sedo manager about this. He promised that the error would be fixed. However, for several days the error was not fixed, the auction mechanism remained inoperative. The auction now looks like a car without a wheel. It is clear that potential buyers do not want to get into a car without a wheel. Therefore, auctions do not work. In connection with this, I demand to fix the auction mechanism and after that extend my direct auctions for seven days. If Sedo cannot fix the auction mechanism and extend my direct auctions for seven days, I demand to cancel the results of my direct auctions and return to me the money I paid you for organizing direct auctions, namely three times for 59 euros.
     
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  2. Igor Gabrielan

    Igor Gabrielan Established Member

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    The situation now looks as if I called a taxi and made a prepayment of 177 euros, but a car without a wheel came to me, and the company that owns a taxi cannot attach this wheel. In addition, my potential buyers, whom I wanted to take on this taxi to inspect the purchase, also do not want to get into a wrecked car.
     
  3. coolhands

    coolhands Established Member

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    I have seen someone bid 100 EUR, it's look like it all fine, Can you explain What exactly your problem?
     
  4. Igor Gabrielan

    Igor Gabrielan Established Member

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    Click on 'Bidding History' highlighted in blue, under 'Reserve not met!,' highlighted in red.
     
  5. coolhands

    coolhands Established Member

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    Yeah I have seen that.
    I think the reserve price should be greater than the exact amout you put in the screenshot below:
    even in auction their is a range reserve :xf.confused:
    [​IMG]

    Waiting for some sedo Staff to Explain how Sedo Auction reserve work.
     
  6. Igor Gabrielan

    Igor Gabrielan Established Member

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    At a large company, the bad thing is that no one is responsible for anything, everyone is afraid to make a decision and take responsibility. A mistake that can be fixed in three minutes, they cannot fix in three days.
     
  7. Dot.us

    Dot.us Top Contributor VIP Gold Account

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    "The fee to apply for a spot in the GreatDomains Auction is 10 USD/EUR per domain. This fee will not be refunded, even if your domain is not accepted for the Great Domains auction"

    New fee from Sedo for "Great domains Auction" - sorry mast say pass & be aware
    They introduce this start from this auction , last time never see this

    10.png
     
    Last edited: May 18, 2020
  8. Sedo

    Sedo VIP Member Sedo Staff VIP ★★★★★★★★★★

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    Dear Igor,

    I am sorry to see that you had issues with the 3 Direct Auctions you recently ordered and we apologise for this. As I understand from Stephen your account manager, as a good will gesture he has agreed to refund all 3 Direct Auctions for you and he has actioned that request already.

    With the greatest of respect, from time to time technical problems can happen on our website, just like any other. If there are any technical problems with our website it is not so simple as repairing it within 3 minutes as you suggest we try to repair technical issues asap but our Tech team need time to research to see who has been affected and make sure they know exactly what the error is. They fix it and test the fix, as you can appreciate that process takes longer than 3 minutes. It seems that this error only seemed to affect your listings and no one else.

    You pointed out that the issue is that everyone is afraid to accept responsibility within Sedo but that is not correct, the issue is that you send several emails across different platforms to multiple people at Sedo, I have previously kindly asked you refrain from this as it only causes confusion. We have dedicated you a personal account manager Stephen Maisonet, should you have any questions about Sedo or technical problems please email him directly and refrain from emailing multiple communications to different people.

    I hope you are happy with the refund and please for future, contact only Stephen Maisonet for a swift answer.

    All the best

    Chris
     
  9. Igor Gabrielan

    Igor Gabrielan Established Member

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    It seems to me that you should welcome public criticism, and not avoid it. The engines of development are competition and criticism. Trying to avoid public criticism and discussion of problems, you plunge into the swamp and lag behind competitors and life.
    They write to me in personal correspondence that your platform is ancient and backward. Is it because you try to avoid public discussion of problems? For example, I don’t understand why you cannot remove all unregistered names from your trading platform. Is this really a difficult problem?
    The Stephen Maisonet managed to remove some unregistered names, but he cannot completely solve this problem precisely because your company is a heavy, slow, and uncontrollable machine. She goes somewhere to the side of the main road of world civilization, and the efforts of individual managers do not turn it around, a public discussion of the problems and their solutions are needed.
     
  10. Igor Gabrielan

    Igor Gabrielan Established Member

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    If the government tries to avoid public discussion, then the country will slide into totalitarianism and despotism, and if the company will try to avoid public discussion, it will slide into the swamp, which happens to you.
     
  11. Igor Gabrielan

    Igor Gabrielan Established Member

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    I don’t understand why you advise me to avoid public discussions, write less and the like. I will write what I want, and to whom I want, and you are not a decree to me.
     
  12. Igor Gabrielan

    Igor Gabrielan Established Member

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    You now have a huge cemetery of unregistered ghost domains on the marketplace that are not registered by anyone, and you are too lazy to clean your marketplace of these ghosts.
     
  13. Igor Gabrielan

    Igor Gabrielan Established Member

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    With external escrow the potential buyer agrees to the transaction automatically and then does not know what he agreed and what he agreed with. Even if I offer a trillion dollar deal, the buyer will agree to this without knowing it. I write to you about this repeatedly, but you are not doing anything. Can a public discussion shake you up and help solve the problem?
     
  14. Igor Gabrielan

    Igor Gabrielan Established Member

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    So far I have not received a refund of 177 euros for three unworkable direct auctions from Sedo.
    My failed buyer has already received the money by canceling the payment on Paypal.
    I also paid for Paypal.
    Paypal does not make payments to my country but makes refunds.
    So Sedo should not have a problem with a refund.
    I wrote to Sedo about this in the deal window, on support, and also publicly on Twitter and Facebook.
     
    Last edited: May 25, 2020
  15. Igor Gabrielan

    Igor Gabrielan Established Member

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    Companies for finding an error usually pay those who find the error, but here even with the return of my money there is a problem.
    But in their own words, I found a unique error, which manifests itself in rare cases, and which is therefore hardly detectable.
    Companies pay a lot of money to find such a mistake.
     
  16. Igor Gabrielan

    Igor Gabrielan Established Member

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    Money returned to me, 171 euros. As a result, due to a programmer’s error and the company's inability to correct the error in a timely manner, I lost about 15 euros, a lot of time and nerves.
     
  17. Mytz.com

    Mytz.com Upgraded Member Gold Account

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    Once the auction starts there seems to be no way to stop it
     
  18. Igor Gabrielan

    Igor Gabrielan Established Member

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    I am making a second attempt.
    I put up the domain names clothing.ai heart.ai aero.ai for AI for sale at auctions.ai au.ai
    In the end, Musk, too, rockets did not fly immediately.
    We assume that the Sedo plays the role of a slow-moving NASA :xf.smile:
     
    Last edited: Jun 5, 2020
  19. Igor Gabrielan

    Igor Gabrielan Established Member

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    Still, the Sedo company is very strange. This morning I paid 69 euros for advertising named auctions.ai on their website. There is still no advertising, the support service is not responding. I need advertising now because I do three direct auctions on the Sedo website, but there is no advertising.
     
    Last edited: Jun 11, 2020
  20. Igor Gabrielan

    Igor Gabrielan Established Member

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    Sedo auctions not working again?
    Adding watching (Add to watchlist) does not work?
    Can anyone try, please?
     
  21. Igor Gabrielan

    Igor Gabrielan Established Member

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    Are Sedo going to hire testers and test their programs?
     
  22. Igor Gabrielan

    Igor Gabrielan Established Member

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    Instead of hiring a person who in this forum is trying to save the face of the company by lying and trying to suppress the seeds of democracy, it would be better to hire an intelligent tester.
     
  23. Igor Gabrielan

    Igor Gabrielan Established Member

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    Sedo, your direct auctions are inoperative.
    I paid you 177 euros for organizing direct auctions on your website.
    But your auctions are broken and not functioning.
    They cannot be added to the watch list.
    The time of auctions should be increased so that after this error has been fixed, the auctions last another seven days. Otherwise, I demand a return of 177 euros.
     
  24. Igor Gabrielan

    Igor Gabrielan Established Member

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    Again I made a prepayment for a taxi of 177 euros, and again they sent a car without wheels and a steering wheel.
     
  25. Igor Gabrielan

    Igor Gabrielan Established Member

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    I believe that Sedo does not have the right to take money forward with such terrible mistakes in their programs. If the auction succeeds, let them withhold Euro 59 along with 15%. Otherwise, as you can understand, they did not buy the name, because there were no buyers or because of another error in the program.
     

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