Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Traderas]

How to use account funds to purchase new names without withdrawal

You can't yet.
but it s expected!
They are working it since 2021...

 

[Traderas]

ALERT

Everything is meshed up again in SAV.

Since yesterday:

1. NameServer changes fail
2. Domain Push fails
3. Some domains I managed to push yesterday, returned today to my account.

@Nick R
Do you realise how serious is this?

I sold some domains yesterday, in bulk.
I transferred them using push.
I told the buyer that the domains were transferred.
Today about 10 out of 100 domains were back to my account with purchase date today.

 

[Traderas]

ALERT

100+ of my domains changed NS overnight, without my permission.

You better check your NS...

 

[NameGroove]

ALERT

100+ of my domains changed NS overnight, without my permission.

You better check your NS...

Checked, quick perusal shows all good with my account.

 

[alcy]

no dns issue here

no renew issues since last report

no vanish names since last time

thts most important to me

now the bad news.

starting to see again names stuck in my account for 60 plus days... which isn't normal

 

[Traderas]

5 domains I purchased yesterday, were never delivered to my account.

Also may new domains I m buying, appear to have purchased price = 0.

And there is the classic problem with NS changes...


From their support:

"We are currently experiencing issues with our system, but it should be fixed within the next 24 hours."

"The issue appears to be widespread. Some users can change the nameservers of some of their domains, although with some delays. Others can't change any of their domain's nameservers. Our dev team has been informed of this and is working on a fix. We apologize for the inconvenience."

 

[dirk]

Continuously being spammed about afternic fast transfer approval is a real pain.

This particular issue should have been solved ages ago.

Send one mail, then be done with it. Stop harassing me about a service I don't want to use @Sav.com @Nick R.

 

[NicTraders]

Continuously being spammed about afternic fast transfer approval is a real pain.

This particular issue should have been solved ages ago.

Send one mail, then be done with it. Stop harassing me about a service I don't want to use @Sav.com @Nick R.

Agreed. The good thing is, I recently discovered that they now provide a form where you can request that this is removed. Someone else had one of my domains listed and I was getting those emails from SAV daily, so after receiving them for 6 months I finally got in touch with their Support and they provided a link to request removal. Sorry, I've looked everywhere and can't find the link to the form, but hit up their Support and they should be able to give it to you.

 

[alcy]

when u have 100s or 1000s names getting emails about renewals etc sucks. they used to email those few times a day... imagine time wasted deleting bunches of those few times daily

so I told em to at least do it once per day

I think they kinda listened.

which brings interesting question if we disable auto renew to we still get renew emails... we shouldn't.

well got a few names never removed from acccount again... going 80 days now

 

[Nick R]

Hello All

With just a few exceptions waiting on the registry, we are fully through our ticket backlog and are down to resolutions to tickets escalated to advanced support within a few business days.

@BYYP – In the coming months!

@Traderas – Can you DM me the details?

@dirk – I agree, those daily emails can be too much. Just live chat our support and we can manually disable them.

@alcy – Do you have a ticket in for the names not leaving your account?

 

[Traderas]

Hello All

With just a few exceptions waiting on the registry, we are fully through our ticket backlog and are down to resolutions to tickets escalated to advanced support within a few business days.

@BYYP – In the coming months!

@Traderas – Can you DM me the details?

@dirk – I agree, those daily emails can be too much. Just live chat our support and we can manually disable them.

@alcy – Do you have a ticket in for the names not leaving your account?

@Nick R
Do you want me to DM you details of which of all these problems I have mention during the last 20 days, that you were absent of this thread?

Will have a dev take a look today or tomorrow and reply back.

This was the last time I asked for your help, and my ticket was resolved exactly 21 days later (30 days in total)

 

[pb]

I agree, those daily emails can be too much.

I can live with daily e-mails but they are quite useless right now. "Action Required: Please Renew Domain" tells me exactly nothing. However, if you included the domain name in the title, I would at least be able to see at a glance if I'm not letting go anything valuable by accident.

 

[dirk]

@dirk – I agree, those daily emails can be too much. Just live chat our support and we can manually disable them.

Not gonna happen. I'm not going to reach out to a spammer. It's up to you to stop spamming me. Meanwhile each and every email will be reported as spam.

Fix your system.

Seriously, it only takes a couple of lines of code to fix.

 

[Traderas]

Recent issues and bugs:

1. The new cart doesn't work at all.

I tried to buy domains using it more than 5 times. All failed.
For days it contained domains that I had already register using the old cart, and it was impossible to erase them.
Now, I m adding domains to the old cart, and they do now appear in the new.


2. Many domains I'm winning in auctions appear with Purchase Price = 0


3. Many domains appear to have left from my account transferred internally, without my order.

This can be visible using the filter "transferred internally".
As far as I know, they are back in my account now.


4. Premium .cloud domains appear with normal price in search and they fail to be registered.


5. I will ask for this once more.

Please improve the naming and content of your tickets.

I usually have many open tickets and I can't tell which is for what.

Try to tell me what is the following ticket about!

Title :

"Incoming chat from XXXX"

Main body:

"We've escalated your request to a Subject Matter Expert within Sav, who will look deeper into the request. We will reply directly with an update or a resolution to the ticket. Thanks for your patience as we work to resolve your request."

 

[NameGroove]

5. I will ask for this once more.

Please improve the naming and content of your tickets.

I usually have many open tickets and I can't tell which is for what.

Try to tell me what is the following ticket about!

Title :

"Incoming chat from XXXX"

Main body:

"We've escalated your request to a Subject Matter Expert within Sav, who will look deeper into the request. We will reply directly with an update or a resolution to the ticket. Thanks for your patience as we work to resolve your request."

I agree this needs a fix... when you have many open tickets you can't tell which is which and have to go into each one to figure out where you want to be. It's very cumbersome

 

[Nick R]

@Traderas - I am happy to take a look into any issues but do need a link or an ID of a ticket submitted or the details DM'd to me so I have them all in one place.

@pb - I agree with you. We are simplifying this down to a few daily summary emails next week.

@NameGroove - We are looking at making changes to our live chat which will include a better title for tickets.

 

[Bob Hawkes]

UPDATE - All Working Normally Now

Anyone else having issues with Sav this morning? It is slow but allows one to log in and add items to cart, but never seems to process when press to checkout. I have logged in and out twice, but same. I am not seeing things slow at other sites, so suspect it is at Sav end.
-Bob

 

[Timkh]

Hi Bob, I renewed some domains a few hours ago. Everything worked fine for me.

 

[Optinom]

I have been following up with SAV support team for the last 18 days on one simple ticket. I didn't really want to post here.

My request was to remove Afternic FT authorization for about 1300 domains on SAV.

While the support team responds to me everyday, there's zero progress.

I've asked them for a timeline. They say they can't provide a timeline.

I've asked them if they have a SLA. No response to that.

For the last two weeks they're saying it's taken up on "priority" with their "advanced technical team".

I wonder if everything's fine at SAV.com ?

 

[900Worldwide]

most likely backlogged