Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[pb]

When I filed a support ticket they basically put me off for about two months before finally refunding my money with no explanation as to why I didn't get my domains back in my account. It's shameful.

Refunded the renewals, or have you at least got whatever they were sold for?

 

[Grego85]

Refunded the renewals, or have you at least got whatever they were sold for?

Just the renewal fee for the two domains was refunded, months after the ticket was filed.

 

[NameGroove]

If you have domains at Sav you should keep an extra special eye on them. Check regularly to make sure you even still own the domains you think you own, because you may not.

I've encountered many problems at Sav, but this is on a whole other level of unbelievable.

I renewed 5 domains with Sav in one transaction, which they took full payment for via Paypal. Then I come to find out months later that they went ahead and auctioned two of the domains off as if they were never renewed (I suspect they actually auctioned all 5 but the 3 lesser quality names went unsold).

When I filed a support ticket they basically put me off for about two months before finally refunding my money with no explanation as to why I didn't get my domains back in my account. It's shameful.

That surely is disconcerting. Perhaps it had something to do with Paypal? I always use a cc. @Nick R - any chance you know why this would occur?

 

[Grego85]

That surely is disconcerting. Perhaps it had something to do with Paypal? I always use a cc. @Nick R - any chance you know why this would occur?

My guess is it was just some kind of glitch that never updated in the system as renewed since the names were expired (but well within the grace period by weeks)

I doubt it was done on purpose or if it was about keeping auction money. The domainer that got the names is a much larger client than I am and I'm guessing they'd rather avoid angering that customer than do what is right.

 

[NicTraders]

My guess is it was just some kind of glitch that never updated in the system as renewed since the names were expired (but well within the grace period by weeks)

I doubt it was done on purpose or if it was about keeping auction money. The domainer that got the names is a much larger client than I am and I'm guessing they'd rather avoid angering that customer than do what is right.

That 'glitch' has been reported several times. It seems an ongoing fault, not a one-off glitch. Very concerning indeed.

 

[alcy]

If you have domains at Sav you should keep an extra special eye on them. Check regularly to make sure you even still own the domains you think you own, because you may not.

I've encountered many problems at Sav, but this is on a whole other level of unbelievable.

I renewed 5 domains with Sav in one transaction, which they took full payment for via Paypal. Then I come to find out months later that they went ahead and auctioned two of the domains off as if they were never renewed (I suspect they actually auctioned all 5 but the 3 lesser quality names went unsold).

When I filed a support ticket they basically put me off for about two months before finally refunding my money with no explanation as to why I didn't get my domains back in my account. It's shameful.

happened to me too... but not since last reports. so I'm giving sav last chance to fix that bug. I also lost a name and got refunded.

they say they fixed the root of it. for me its last chance. there are no registrars on earth where we lose names n tis way. it is the most serious of all bugs.

 

[NameGroove]

happened to me too... but not since last reports. so I'm giving sav last chance to fix that bug. I also lost a name and got refunded.

they say they fixed the root of it. for me its last chance. there are no registrars on earth where we lose names n tis way. it is the most serious of all bugs.

Did you use Paypal as well?

 

[alcy]

Did you use Paypal as well?

well ita a big sav bug.

its pointless to talk about payment methods cause it might make this look like cc or paypal bug. when it's a sav bug. while using whatever method or methods. it doesnt matter what method used.

 

[NameGroove]

well ita a big sav bug.

its pointless to talk about payment methods cause it might make this look like cc or paypal bug. when it's a sav bug. while using whatever method or methods. it doesnt matter what method used.

It matters quite a lot. Does it happen for all payment methods or just some? If it happens on just some, we can avoid those payment methods so we can lessen the likelihood of it happening (while awaiting a fix for the bug). If it happens on all payment methods we can transfer names coming up for renewal away from Sav instead of risking non-renewal until the bug is fixed.

 

[alcy]

It matters quite a lot. Does it happen for all payment methods or just some? If it happens on just some, we can avoid those payment methods so we can lessen the likelihood of it happening (while awaiting a fix for the bug). If it happens on all payment methods we can transfer names coming up for renewal away from Sav instead of risking non-renewal until the bug is fixed.

it's about sav fixing bugs not clients trying to find ways to avoid their bugs. is what I meant.

either way we have no idea what causes what. that's for them to find out. plus it hasn't happened since last time so I hope they got the msg better late than never

 

[NameGroove]

it's about sav fixing bugs not clients trying to find ways to avoid their bugs. is what I meant.

either way we have no idea what causes what. that's for them to find out. plus it hasn't happened since last time so I hope they got the msg better late than never

Obviously we all want Sav to fix their bugs. 100%!

Now in the interim, while we all await them to fix their bugs, perhaps you can help us not have the issue you had. You may have information that may assist. What do you gain by withholding it? Was your payment via Paypal or cc? This info could be potentially helpful - or it may not. Until you answer the question, we can't know. Meanwhile, Sav needs to get onto fixing these bugs! Perhaps you sharing this info even helps them identify what exactly, is causing the problem.

 

[alcy]

Obviously we all want Sav to fix their bugs. 100%!

Now in the interim, while we all await them to fix their bugs, perhaps you can help us not have the issue you had. You may have information that may assist. What do you gain by withholding it? Was your payment via Paypal or cc? This info could be potentially helpful - or it may not. Until you answer the question, we can't know. Meanwhile, Sav needs to get onto fixing these bugs! Perhaps you sharing this info even helps them identify what exactly, is causing the problem.

me I pay cc but it means nothing and u need info from all affected people to draw some conclusion which u will never get cause u dont even know how many were affected lol

plz dont become detective for living lol just let sav fix bugs they dont need to read your investigation here cause they got all payment methods on file for every affected renewal problem

just relax and have some whiskey.

 

[NameGroove]

me I pay cc but it means nothing and u need info from all affected people to draw some conclusion which u will never get cause u dont even know how many were affected lol

plz dont become detective for living lol just let sav fix bugs they dont need to read your investigation here cause they got all payment methods on file for every affected renewal problem

just relax and have some whiskey.

We actually learned something from your response. You paid by cc and the prior customer paid by paypal. And in both cases Sav had the same renewal issue. So, we don't actually need more affected people to learn their issue (i) either effects any payment, or (ii) the payment is not the issue causing the bug. Either way, we have learned a great deal... regardless of how one pays, there are reported instances of people attempting to renew their names and the names not being successfully renewed (and then going up for auction). That is concerning and, if not addressed, may cause me to transfer names out prior to renewal. @alcy I'm not sure why you make it so hard - but the info you provided was quite helpful.

@Nick R - can you please let us know if this is a known Sav issue - and if so, where you are in identifying and fixing the issue? It is obviously quite concerning.

 

[Grego85]

I don't believe it is a problem with payment methods. They received payment and the domains were actually renewed, it's just something doesn't get updated after that renewal to let their system know, and then they are auctioned. The names that didn't sell at auction were still in my account and were actually renewed and good for another year.

 

[NicTraders]

I don't believe it is a problem with payment methods. They received payment and the domains were actually renewed, it's just something doesn't get updated after that renewal to let their system know, and then they are auctioned.

But do they get renewed? Or do they go to auction because Sav's system failed to renew? This can occur (and often did toward the end of Epik's existence) if the Registrar doesn't have adequate funds on deposit with Verisign. There could obviously also be other instances where the registrar doesn't communicate the request correctly to Verisign. Ascertaining whether indeed those domains are being renewed successfully would be critical in working out where the issue lies. I haven't noticed the problem as I've only left a few domains with Sav as the risk is way too high in my opinion. But I seem to recall that others have specifically mentioned that they have had domains that were not renewed even though they paid for them, and the domain dropped and they had to prove they'd paid for renewal and then get Sav to reinstate it. IF that's the case it would seem to indicate that there are at least some instances where the domain wasn't actually renewed...

 

[Bertrell]

me I pay cc but it means nothing and u need info from all affected people to draw some conclusion which u will never get cause u dont even know how many were affected lol

plz dont become detective for living lol just let sav fix bugs they dont need to read your investigation here cause they got all payment methods on file for every affected renewal problem

just relax and have some whiskey.

I pay for SAV domains via PayPal. No major issues thus far (I've been using them for a few years, with 600 domains registered).

Just my 2 cents.

 

[alcy]

I pay for SAV domains via PayPal. No major issues thus far (I've been using them for a few years, with 600 domains registered).

Just my 2 cents.

yep.. like someone said imo also its not a payment issue. but the point is sav is the only one who can and should figure it out cause they have all data. not us. all we do here is speculate which can also be dangerous cause can lead to false conclusion and lead to more damage than good despite good intent.

the thing about renewal bug is how hard it is to notice. happened to me maybe to 6 names total. by pure chance I spotted 5. and lost one.

they were all regs from 1 to 3 yr old. the one I lost sold 26usd on their auction.

so I'm sure u checked good all your names and found none lost but keep in mind how ultra hard this issue is to spot.. why.. cause u simply never expect registrar notto renew name u pay for and get receipt for.

for now even tho sav says they fixed it I still keep checking whois for added year after each renewal.

hope this helps.

 

[Grego85]

But do they get renewed? Or do they go to auction because Sav's system failed to renew? This can occur (and often did toward the end of Epik's existence) if the Registrar doesn't have adequate funds on deposit with Verisign. There could obviously also be other instances where the registrar doesn't communicate the request correctly to Verisign. Ascertaining whether indeed those domains are being renewed successfully would be critical in working out where the issue lies. I haven't noticed the problem as I've only left a few domains with Sav as the risk is way too high in my opinion. But I seem to recall that others have specifically mentioned that they have had domains that were not renewed even though they paid for them, and the domain dropped and they had to prove they'd paid for renewal and then get Sav to reinstate it. IF that's the case it would seem to indicate that there are at least some instances where the domain wasn't actually renewed...

I believe this is an original problem Sav is facing that is not related to Epik's unethical business failures.

Every registrar that auctions off an expired domain has essentially already renewed the said domain, they just have the right to cancel that renewal and receive refund after a grace and usually redemption period has been satisfied; as per the relevant registry's established protocol for x extension. The renewal has almost certainly went through with the registry. It is more likely some kind of toggle issue within the Sav system that doesn't properly update a domain with expired status (within required grace) to renewed and not be scheduled for auction. This is the problem with running skeleton crews and relying on poorly developed automation IMO.

As far as payment is concerned with my issue, I used Paypal which verifies the transaction went through, and I had it set to pay via my bank account directly, which also verified payment on the same date. I also have the receipt from Sav saying the domains were paid for and renewed. As far as receipt of payment, that is 3 against 1 VS Sav not receiving payment, even including their own documentation. Everything works as it should, its an expired auction system issue within Sav, I know it.

 

[pb]

I have another question to people who experienced the above: has it always happened with domains renewed past their expiration date? Has it ever happened with a domain renewed prior to expiration date?

 

[alcy]

I have another question to people who experienced the above: has it always happened with domains renewed past their expiration date? Has it ever happened with a domain renewed prior to expiration date?

good question.. I have tendency to renew names that are a few days expired... tho now with much smaller folio I usually renew few days before expiry... so in my case odds are real good that all affected names were renewed shortly past expiry.

of course this doesnt guarantee if you renew before expiry it will work. no more than everyone here saying paypal paid names never failed. this is why sav with all data and all possibilities for failure is the only one to fix this and knows how to.

in meantime I advise all people to visit whois after renew and see if year was added.

tho I have to admit I also had in past maybe 10 names which completely vanished from panelat random times.. regardless of renewals... even with months left to expiry..

in short.. if u use sav... or any regitear best to always keep external list of all names u update manually. I use google sheets cause its portable via internet.. plus additionally for sav use whois to check renewal.

hope this helps.