Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Bailian]

Raising price is not a wise choice

 

[dirk]

Anyone using sav for .net backorders? I placed a backorder a while ago dropping today and I beat them by hand.

They're fairly great for certain TLDs but it's strange I can beat their registrar farm. Wasn't really watching it tbh. Just checked whois to see if they caught it and found it available.

Took me a while to compare prices, head to cosmotown and order...

 

[pb]

Yes, I've had them catch me some .net domains, last one in April '22 from what I see.

 

[internext]

Also, as other said, prices have gone up without any announcement, e.g. .com transfers went up $0.50.

Yeah. I was coming here to post that. Expected $8.49 .com transfer, but got $8.99 instead.

No notice = BAD!

Oh well, transferred them to Cosmotown (same price now) just out of principal

 

[Robot]

Here is monthly statistical overview for September 2022 published by Verisign on new .net registrations broken down by each Sav.com drop-catching entity.

Seems like some registrars are deeply under-utilized. Just take a look at
"Sav.com, LLC - 1" and "Sav.com, LLC - 2" - only 9 and 6 attempted .net adds per month respectively... Considering maintenance costs of each registrar entity, I cannot imagine a scenario where this would be economically viable...

@Nick R maybe consider improving drop catching script?

 

[karmaco]

I don’t know if its allowed on this forum but please stop marketing to me via DM to bring my names over to SAV landers. Thanks.

 

[Dane]

I don’t know if its allowed on this forum but please stop marketing to me via DM to bring my names over to SAV landers. Thanks.

You too, huh?

 

[LoveCatchyDomains]

Sav is refusing to refund all overcharged backorders!

I had backordered a few hundred XYZ domains at $1.88, and now they are charging me $9.88 for each one. They changed the price without any warning. Now I'm being overcharged hundreds of dollars!

I am finally done. This has happened too many times. I am going to stop backordering and bidding on most domains and start to transfer out the ones I already have with them. Enough is enough!

Sounds very sensible. Don't you think this backordering stuff has gotten out of control anyhow? Sav or otherwise?
Did you get refunds for the extra charges? Or did the actual charges not go through in the first place?

 

[NameDrop]

Sounds very sensible. Don't you think this backordering stuff has gotten out of control anyhow? Sav or otherwise?
Did you get refunds for the extra charges? Or did the actual charges not go through in the first place?

The backorders went through, but at $9.88 instead of $1.88. I notified their support that it was not right for them to change the price and to refund me the hundreds of dollars. They refused.

When I backordered them I had received a backorder confirmation at the $1.88 price, but they said backorder confirmations are not guaranteed. That they are just an estimate, so they can change the price on you whenever they want. I've been with them since they started and I have given them thousands and thousands in business, but they refused to do the right thing and send a refund. This had actually happened before with the US extension and they again refused to refund.

 

[pb]

I don’t know if its allowed on this forum but please stop marketing to me via DM to bring my names over to SAV landers. Thanks.

I've used sav landers + afternic listings for over a year (same price on both), and during that time I had zero sales through sav and all sales through afternic. So I switched to afternic nameservers even before the recent commission change. Sad reality.

 

[LoveCatchyDomains]

The backorders went through, but at $9.88 instead of $1.88. I notified their support that it was not right for them to change the price and to refund me the hundreds of dollars. They refused.

When I backordered them I had received a backorder confirmation at the $1.88 price, but they said backorder confirmations are not guaranteed. That they are just an estimate, so they can change the price on you whenever they want. I've been with them since they started and I have given them thousands and thousands in business, but they refused to do the right thing and send a refund. This had actually happened before with the US extension and they again refused to refund.

That sounds like a very unfair business practice, at least to me. Any others out there have similar recent experiences with this particular problem? If it is becoming more widespread of an issue, perhaps a member alert could be posted.

 

[NickB]

I don’t know if its allowed on this forum but please stop marketing to me via DM to bring my names over to SAV landers. Thanks.

Yeah, I've checked in this morning and got the below message....

"Hi there! We’ve noticed your recent posts in threads expressing frustration about increased commission where you currently list your domains. Sav only has a 4% commission, which is the lowest among leading marketplaces! To make things easy on you, we’d love to move your portfolio to Sav for you. All you’d need to do is email [email protected] with an export from your current marketplace, and the email address associated with your Sav account."

I posted on Namepros last year I won't be using SAV for any type of business after the ball ache of getting my funds

Lazy marketing and annoying.........I don't like people sending me unsolicited sales/marketing messages on here or anywhere else........

@Nick R tell your team not to do it again please

 

[Traderas]

I really don’t understand.
It’s like they’re trying to do the best they can, to send away their customers…

 

[pb]

I really don’t understand.
It’s like they’re trying to do the best they can, to send away their customers…

I'm sure they have good intentions, just lack competence and/or empathy in some cases. It's good to see a domainer-friendly registrar emerge to compete with the big players, however a time will come when they will either mature or perish. Hopefully the former.

 

[LoveCatchyDomains]

I've used sav landers + afternic listings for over a year (same price on both), and during that time I had zero sales through sav and all sales through afternic. So I switched to afternic nameservers even before the recent commission change. Sad reality.

Yes, you have definitely been giving them a try, for both of you to try to succeed. It's unfortunate that that didn't happen.

I'm sure they have good intentions, just lack competence and/or empathy in some cases. It's good to see a domainer-friendly registrar emerge to compete with the big players, however a time will come when they will either mature or perish. Hopefully the former.

Yes. For Sav.com on this thread, hopefully they understand that there are folks here that really would like use your services AND be successful thanks to your company. So please help that happen.

It no doubt presents some challenges for a company to be in the fray here on Namepros, answering questions and dealing with problems publicly on these threads. It's great that they have an active thread here, and hopefully that will benefit everyone in the long run.

Improvements matter.

 

[lee333]

I'm sure they have good intentions, just lack competence and/or empathy in some cases. It's good to see a domainer-friendly registrar emerge to compete with the big players, however a time will come when they will either mature or perish. Hopefully the former.

i really think you guys should read their glassdoor page

 

[LoveCatchyDomains]

i really think you guys should read their glassdoor page

I did read that. The Glassdoor is an interesting site for employees or former employees of workplaces like registrars to provide commentary. The challenge is, though, how valid the feedback is. There appears to be no response mechanism for the company to respond---or is there?
Hopefully, if those issues did exist, they have since been corrected.

 

[wrolie]

@Future Sensors - We will look at updating that wording in a future push.

A quick update on what we are working on for launch in the coming weeks:

• A completely revamped transfer in interface with realtime updates on the transfer status
• The ability to update an auth code and restart failed transfers in
• See what domains are disabled due to contact verification failures and how to re-activate them
• Bulk export auth codes
• See domains that are pending transfer out and ACK/NACK the transfers in bulk

Thank you to everyone for all the great suggestions, kind DMs and passion for Sav! We will see you next week.


A General Reminder:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

Was this item ever implemented?

• Bulk export auth codes

 

[BrandingGo]

@Nick R could to add white label marketplace and possibilities for selling domains registered outside of the Sav.

 

[Darkniight]

https://www.namepros.com/threads/a-...l-of-two-separate-account-dashboards.1293076/