Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Kenralph]

Try restaring your phone or off >on

Amazingly, this worked. Thanks a lot.

 

[Acroplex]

Bulk transfers, when uploaded from a CSV file, are now much faster. Before, it'd take a couple of minutes after uploading a file to process it. Now, it takes 1/3 of a second per domain or so it seems. Moved another ~60 domains from Uni in a matter of minutes.

 

[LoveCatchyDomains]

Registrar-held "expired auctions" are ridiculous and should be stopped. Expired domains should only be put on "last minute" auctions with the explicit permission from the registrant and proceeds should be split fairly between the domain owner and the auction venue. As it stands, registrars unfairly benefit from people losing domains due to various life events. Again, it's not only sav, but most others, with godaddy in the lead.

Thank you for articulating this. There is a potential conflict of interest when registrars get involved with backordering and expired domain sales.

Nonetheless, to Sav's credit, they do try to keep their prices very low, to help registrants to be able to afford keeping their domains. That's a tremendous plus.

 

[LOLed]

Whenever I visit Sav.com after a long time, and add an item to the cart, it would do a security check and redirect me to an error page like this -

Can you guys please look into it?

 

[Jeffrey]

I always get this error when providing the domain code needed to transfer a domain sold at Godaddy Auctions.

 

[Traderas]

WARNING

SAV changed pricing again.
Without any notification, as always...
These change also affect backorders

XYZ from $1.88 to $9.88
INFO from $1.95 to $2.88
BAR from $0.69 to $2.88

There may be more changes that I haven't noticed yet...

 

[NameDrop]

WARNING

SAV changed pricing again.
Without any notification, as always...
These change also affect backorders

XYZ from $1.88 to $9.88
INFO from $1.95 to $2.88
BAR from $0.69 to $2.88

There may be more changes that I haven't noticed yet...

Also raised pricing of IO renewals & transfers. Would have been nice to know in advance, so I could've renewed and transferred in a couple. Now I'm looking for a better price somewhere else.

 

[NameDrop]

Sav is refusing to refund all overcharged backorders!

I had backordered a few hundred XYZ domains at $1.88, and now they are charging me $9.88 for each one. They changed the price without any warning. Now I'm being overcharged hundreds of dollars!

I am finally done. This has happened too many times. I am going to stop backordering and bidding on most domains and start to transfer out the ones I already have with them. Enough is enough!

 

[lee333]

I am also having issues getting my support ticket answered.

 

[lee333]

I am also having issues getting my support ticket answered.

it has been over 10 days

 

[Nick R]

@LOLed - I wonder if our rate limiting is causing this issue. Can you DM me the actions you were taking, how many domains were being added to the cart, and your email address so I can take a look?

@lee333 - Did you submit the ticket via our Help Center? If so, DM me your email address and I'll take a look. As of right now, there are only a few tickets in the queue so our answer time is only a few minutes.

 

[Traderas]

Did you changed again the registration price of xyz to $1.88?
Can’t you realize that changing prices daily, without any notice, is irresponsible for your clients?
How do you think, a client that registered a bunch of xyz domains yesterday paying $10 each feels right now?

@Nick R
How many days will the $1.88 price will last?
Will it change for backorders too?

 

[Acroplex]

Hi @Nick R - ran into a small glitch while initiating a new batch transfer of domains to Sav from Uni. The Date Started field shows 01/05/2023 which is ~5 hours from now. I think your server's local time setting needs a zone adjustment.

Also, as other said, prices have gone up without any announcement, e.g. .com transfers went up $0.50.

 

[curesio]

I'm done with Sav as well. Transferred a handful of soon to expire domains away yesterday and will be doing the same with the remaining 50+.

They recently decided that they will no longer allow accounts with e-mail addresses that contain a period. Instead of notifying existing customers like myself of this change, they disabled my account's functionality and left it for me to figure out on my on own via both not being able to place a new bid on a backordered domain when I was outbid near the end of the auction and not being able to renew existing domains. I ended up losing a domain that was quite important to me.

The error I received when trying to place a new bid during auction was "Alias e-mail addresses (which contain period or hashtags) are restricted from placing bids. Please reach out to support to update your e-mail address". I already had an existing bid in place on this auction and had no notification of this sudden policy change until I received the error when I submitted a new bid in response to someone else outbidding me.

The error I received when trying to renew existing domains on my account was "This type of e-mail address is not supported. Please reach out to support to update your e-mail address.". At this point I had already contacted support about the auction issue, but because of the way the error shown at auction was worded I hadn't realized that functionality of my account had been disabled across the board rather than only in relation to the ability to place bids. The error showed after I clicked to submit my renewal order on the cart/payment page. No indication whatsoever before that.

I first contacted Sav's customer service about this on 12/23. They were polite but they were also passive to a degree that made me feel anxious about the possibility of continued and potentially more serious issues in the future related to customer experience and technical rollouts. There was no genuine sense of "we screwed up" or interest in explaining, assuring, or remedying things in a meaningful way. At various points I felt that I wasn't necessarily being engaged with in good faith. And from the perspective of a developer, something I just can't get past is that every single bit of my negative experience with Sav over the holidays was a choice on their part rather than a glitch.

Also, not sure if this is a controversial take, but I feel that Sav should have put the domain I lost back up for auction citing error on their part as the reason so that everyone had an opportunity to bid fairly.

 

[lee333]

My ticket was resolved actually but i deleted my account today. I am sick of all of this drama surroning sav.
I found their glassdoor page and yelp page and I am shocked at the reputation of this company. No wonder there feaztures never work. Tehay cant keep employees. I cant post a link here but I hope u all do your own research.

 

[Bailian]

Raising price is not a wise choice

 

[branding]

Anyone using sav for .net backorders? I placed a backorder a while ago dropping today and I beat them by hand.

They're fairly great for certain TLDs but it's strange I can beat their registrar farm. Wasn't really watching it tbh. Just checked whois to see if they caught it and found it available.

Took me a while to compare prices, head to cosmotown and order...

 

[pb]

Yes, I've had them catch me some .net domains, last one in April '22 from what I see.

 

[internext]

Also, as other said, prices have gone up without any announcement, e.g. .com transfers went up $0.50.

Yeah. I was coming here to post that. Expected $8.49 .com transfer, but got $8.99 instead.

No notice = BAD!

Oh well, transferred them to Cosmotown (same price now) just out of principal

 

[Robot]

Here is monthly statistical overview for September 2022 published by Verisign on new .net registrations broken down by each Sav.com drop-catching entity.

Seems like some registrars are deeply under-utilized. Just take a look at
"Sav.com, LLC - 1" and "Sav.com, LLC - 2" - only 9 and 6 attempted .net adds per month respectively... Considering maintenance costs of each registrar entity, I cannot imagine a scenario where this would be economically viable...

@Nick R maybe consider improving drop catching script?

 

[karmaco]

I don’t know if its allowed on this forum but please stop marketing to me via DM to bring my names over to SAV landers. Thanks.

 

[Dane]

I don’t know if its allowed on this forum but please stop marketing to me via DM to bring my names over to SAV landers. Thanks.

You too, huh?

 

[LoveCatchyDomains]

Sav is refusing to refund all overcharged backorders!

I had backordered a few hundred XYZ domains at $1.88, and now they are charging me $9.88 for each one. They changed the price without any warning. Now I'm being overcharged hundreds of dollars!

I am finally done. This has happened too many times. I am going to stop backordering and bidding on most domains and start to transfer out the ones I already have with them. Enough is enough!

Sounds very sensible. Don't you think this backordering stuff has gotten out of control anyhow? Sav or otherwise?
Did you get refunds for the extra charges? Or did the actual charges not go through in the first place?

 

[NameDrop]

Sounds very sensible. Don't you think this backordering stuff has gotten out of control anyhow? Sav or otherwise?
Did you get refunds for the extra charges? Or did the actual charges not go through in the first place?

The backorders went through, but at $9.88 instead of $1.88. I notified their support that it was not right for them to change the price and to refund me the hundreds of dollars. They refused.

When I backordered them I had received a backorder confirmation at the $1.88 price, but they said backorder confirmations are not guaranteed. That they are just an estimate, so they can change the price on you whenever they want. I've been with them since they started and I have given them thousands and thousands in business, but they refused to do the right thing and send a refund. This had actually happened before with the US extension and they again refused to refund.

 

[pb]

I don’t know if its allowed on this forum but please stop marketing to me via DM to bring my names over to SAV landers. Thanks.

I've used sav landers + afternic listings for over a year (same price on both), and during that time I had zero sales through sav and all sales through afternic. So I switched to afternic nameservers even before the recent commission change. Sad reality.