Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[NameDrop]

Can't sign into Sav again. Is anyone else having the same problem?

 

[Nick R]

Can't sign into Sav again. Is anyone else having the same problem?

What issue are you seeing?

 

[NameDrop]

What issue are you seeing?

Thanks for the quick response. When I try to log in in just keeps rebuffering. I tried clearing my cache and trying a new browser. Nothing worked

 

[Nick R]

Can you DM me your email address again? I know you have sent it before but I'm not easily finding it. We're not seeing any issues or having any other customers reach out so we want to look into your account specifically.

 

[Constantin S]

Why can't I log into my Sav account? I stood awake until 3AM to list a domain for sale and I CAN'T LOGIN?!!!!?!?!?!?!?!?!?!

https://www.loom.com/share/fff3c2ead6514167adfa1a6d3e5f4531

Already tried another browser/clearing cache.

 

[NameDrop]

It's working now. Thank you.

 

[alcy]

We do offer the ability to disable auto renew in bulk from the domain manager. Here is a FAQ on how to do that for all domains in just a few steps:
https://help.sav.com/kb/en/article/updating-auto-renewals-on-your-domain

Regarding auto renew on a UDRP domain. It is Sav's policy to disable any modifications on domains when they are locked for a UDRP compliant. This is based on our obligation to comply with this section of the ICANN UDRP Policy for Registrars:

7. Maintaining the Status Quo. We will not cancel, transfer, activate, deactivate, or otherwise change the status of any domain name registration under this Policy except as provided in Paragraph 3 above.
https://www.icann.org/resources/pages/policy-2012-02-25-en

ps I'd call it.a.bug needing urgent fix
...but.do u even realize that now if we tag all names for any bulk action.and some are expired then all fail.and nothing gets.changed

even worse client never knows it all failed
..or why..

u need to.fix.this

 

[alcy]

deadly serious....

ok guys u gotta hear it..

since I'm with sav like 2 yes I had like 10 times that domains just vanished from my sav aaccnt. I posted here b4..and others had it too. most dont even know cause dont keep track and dont expect it..so problem is...if they vanished and u never noticed.. u will never get renew notice etc...and u will lose domain. this is some serious stuff right here.

 

[BrandingGo]

Is there fast transfer out option? Can't find it.

 

[Nick R]

Is there fast transfer out option? Can't find it.

I think you are just referring to ACKing/Approving an outgoing transfer. Here is an FAQ on how to do that: https://help.sav.com/kb/en/article/approving-or-rejecting-outgoing-transfers

Regarding bulk actions failing if inelegible domains are selected, we are aware of this and will be working on make it so those domains are skipped while all other domains go through in an upcoming release. In the meantime, only make bulk actions on domains that are eligible to have the action performed.

 

[iDat]

@Nick R I want to update my account email at Sav .com but there is no option. Also no proper way to contact. Can you take a look? Thanks.

 

[Nick R]

@Nick R I want to update my account email at Sav .com but there is no option. Also no proper way to contact. Can you take a look? Thanks.

Our support team can update this for you with a ticket. I see that this feature is scheduled to be built into the My Account page and launched later in May.

 

[iDat]

Our support team can update this for you with a ticket. I see that this feature is scheduled to be built into the My Account page and launched later in May.

Is this Sav's official twitter account? https://twitter.com/usesav

 

[Nick R]

Is this Sav's official twitter account? https://twitter.com/usesav

It is!

 

[iDat]

@Nick R What about live chat support like Namecheap, porkbun, Dynadot, godaddy?

Live chat support is quick and amazing especially nowadays when people have such short attention span and wants and issue to get resolved quickly.

Let's say your customers whether seller or buyer have a basic query but emailing and waiting for reply for a simple thing takes time. A simple Live chat support solves such thing.

Do you have plans for implementing live chat support?

 

[Edukar]

Hello, I have read about many payment methods on your website.
Look here help.sav.com/kb/en/article/online-payments
Unfortunately, my country has been subjected to economic sanctions. Paypal is closed and Visa & Mastercard do not support payment abroad. I am forced to gradually leave your hospitable resource, like many of my compatriots. Although I liked to buy and place domains on SAV. In support, I was offered to use third-party bank cards. But this is an unacceptable option for me, especially since I still have to replenish these cards somehow. Why doesn't your company want to stick to its own rules? Why was it necessary to publish about many payment methods on their pages that do not work. I hope that you will introduce other payment methods so as not to lose many thousands of domains that my compatriots will transfer to other resources.
Hope for understanding

 

[Sav.com]

Announcement: Seller payouts now approved daily. Read More.

 

[Traderas]

I m using SAV for the last 5 months.
I haven't manage to "Export Auctions" even once!

Also what's the progress about:
Τhe ability to use your available balance to purchases?
The filter about your favorite auctions?
More filters about auction, like number of characters?

 

[Samxui]

5 days to transfer out from SAV! Pls be like other registrars that allow transfer out within minutes/hours.

 

[justlife]

Click the approve button for the selected domain and it can be transferred out immediately