Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Alex Solomon]

What do you mean? Like an extra charge?

You get charged the initial bid and gets charged again when bidding x3 the previous amount...

Yes every bid you get charged .. and as you get outbided and bid you get charged

 

[Alex Solomon]

This is a temporary hold the bank places on your credit or debit card at the time of you place the bids. This is how they have been doing it since late last year after so many non payers.

https://help.sav.com/kb/en/article/about-payment-authorization-holds

This transaction is not authorized by me and I can say it’s “fraudulent”.

 

[Bailian]

Sav really makes me love it and hate it

I've been using sav for a long time, in some places some features , sav doing very well or even the best of all registrars. But some features do really need to be updated, like online chat support replaces inefficient emails, "Bulk Domain Registration Tool" only has a limit of 20 and is very slow(please increase the limit, it's important! For you, it's easy!), domain names pushing between accounts may be lost, etc.You don't seem to be very willing to listen to customers' needs.

It seems that sav has never been updated since I used it, is there any progress news that you will update? When is the Sav2.0 beta coming?

 

[Nick R]

@capybara - No news to share yet but we are just as excited for this as well.

@Bailian, @Traderas, @darb, @Clover - Our support team can take a look at this for you - help.sav.com

@JohnM - It looks like our support team was able to get this resolved. I am happy to help when I can but am not able to login to NP every day.

@Soofi - Feel free to DM me with any questions, we are here to help.

@Alex Solomon - What you most likely describing is a pre-authorization on their credit card. We do this to ensure new bidders have the funds available to pay for their bid should they win. The minute a bidder is outbid, we remove the pre-auth. With PayPal this reflects in your account immediately. With CC, it can take a few business days. We do try to make this process very clear by adding this notice on every bid confirmation screen:

@Bailian - We totally agree on the bulk registration tool and did have an issue in the past where Pushes could get stuck. The bulk registration tool is on our list and we are not aware of any current issues where pushes get stuck as we have worked hard to improve on that. We do not have a 2.0 beta planned at the moment but do actually launch improvements to Sav each and every week. We are going to start posting weekly updates with what has changed to keep customers filled in.

 

[Anton Naydenov]

Your mailing service is not working again. No emails for new bids or whatsoever. Happens at least once monthly.

 

[NameDrop]

Is anyone having trouble unlocking or renewing their domains at Sav? Whenever I try it just keeps buffering and nothing happens. When I try to log in from a different computer or browser it won't let me log in. It just keeps buffering. It's been going on for 6 hours now.

 

[Alex Solomon]

Is anyone having trouble unlocking or renewing their domains at Sav? Whenever I try it jus keeps buffering and nothing happens. When I try to log in from a different computer or browser it won;t let me log in. It just keep buffering. Been going on for 6 hours now.

Sav.com is an incomplete registrar.. goodluck

 

[NameDrop]

I tried clearing my cache too and nothing. Is this happening to anyone else?

 

[Bailian]

I tried clearing my cache too and nothing. Is this happening to anyone else?

Seems like their "Two-Factor Authentication" system is on strike again, can not receive verification vode

This phenomenon happens more than once

 

[NameDrop]

Seems like their "Two-Factor Authentication" system is on strike again, can not receive verification vode

This phenomenon happens more than once

I figured it had something to do with that. But never had it continuously buffer like this. It's been going on all day! I contacted their support earlier. Just wondering if this was happening to anyone else.

 

[Bailian]

I figured it had something to do with that. But never had it continuously buffer like this. It's been going on all day! I contacted their support earlier today. Just wondering if this was happening to anyone else.

I'm pretty sure it's because of this, you can log out to see if you can log in!

Now I can't log in and can't modify any information about the account which is logged in

Unable to receive verification code this is serious

 

[alcy]

I noticed a lot of delays lately.on sav.

all around...and its.not.just my imagination cause that page pops up from sav..that its.taking longer than usual click here.to.go back.....

@Nick R

 

[NameDrop]

I can't even log into my account now!

 

[ET76]

I tried clearing my cache too and nothing. Is this happening to anyone else?

Same here, @Nick R

 

[HandsomeNames]

Same thing is happening to me!

 

[Ashelayyan]

Same here @Nick R
I've been trying to login in for 10 hours now!!

 

[Nick R]

Hello All. Our email provider blocked 2FA emails overnight. This has been resolved and we will be working on putting in a new email provider next week.

 

[Oblivious Fella]

I have been trying to login for past 12 hours with no success. What is going on here?

Hello All. Our email provider blocked 2FA emails overnight. This has been resolved and we will be working on putting in a new email provider next week.

This has caused a lot of inconvenience. I have been trying to login for past 12 hours now. Please provide chat & phone support immediately else I am not sure if I'd like to keep my names with Sav.

 

[Bailian]

Please give me a button to freely choose turn off auto-renewal for the new registered domains or newly transferred in domains!

Even if some of my domains are locked due to UDRP, why can't auto-renewal be turned off? Is there any connection between them? I don't need auto-renewal

Just because some domains are locked, I can't turn off auto-renewal for other domains in bulk!
Do I have to turn off auto-renewal one by one?

Of all the registrars I know, the only one that needs to manually turn off auto-renewal is IONOS,one of the worst registrar!Are you learning them?

 

[Nick R]

Please give me a button to freely choose turn off auto-renewal for the new registered domains or newly transferred in domains!

Even if some of my domains are locked due to UDRP, why can't auto-renewal be turned off? Is there any connection between them? I don't need auto-renewal

Just because some domains are locked, I can't turn off auto-renewal for other domains in bulk!
Do I have to turn off auto-renewal one by one?

Of all the registrars I know, the only one that needs to manually turn off auto-renewal is IONOS,one of the worst registrar!Are you learning them?

We do offer the ability to disable auto renew in bulk from the domain manager. Here is a FAQ on how to do that for all domains in just a few steps:
https://help.sav.com/kb/en/article/updating-auto-renewals-on-your-domain

Regarding auto renew on a UDRP domain. It is Sav's policy to disable any modifications on domains when they are locked for a UDRP compliant. This is based on our obligation to comply with this section of the ICANN UDRP Policy for Registrars:

7. Maintaining the Status Quo. We will not cancel, transfer, activate, deactivate, or otherwise change the status of any domain name registration under this Policy except as provided in Paragraph 3 above.
https://www.icann.org/resources/pages/policy-2012-02-25-en