Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Anton Naydenov]

@MasterOfMyDomains
I indeed feel lucky to have Nick here. Otherwise you can’t reach anybody else in their company. It’s almost like a secret organization in there. In the best case scenario and if you’re lucky enough, Luca will message you back in a few days with one of his incompetent ready-made replies. Enjoy Twitter. Thank God I am away from North America. Don’t want to get covered in poops.

 

[Jurgen Wolf]

They can't fix this external issue (even when 100 agents will be hired to support you), they can only change their CC processor to another one like Adyen etc.

 

[Anton Naydenov]

They can't fix this external issue (even when 100 agents will be hired to support you), they can only change their CC processor to another one like Adyen etc.

Sav are using Tipalti. They are expensive, slow and unreliable. Sav should know it better than I do. Why do they keep using them then? Sorry, but this is a matter of bad management. And it finally affects their customers. And ofc Sav customers are not going to blame Tipalti for their problems with failed payments, but Sav.

Try to put yourself in my shoes. Now when my account is blocked, and I lost a name I wanted - who should I blame for what happened? Because I tried my best to fix the issue. But I couldn’t. And I feel screwed over, and yes - I feel angry and offended by Sav attitude. I can’t change the fact.

I have been with Sav since the summer of 2020. And their slow customer support has been a problem since the very start. They didn’t do anything, anything at all to improve it. How is this my fault? Or @MasterOfMyDomains is right when he says that I need medical help if I am still a Sav customer after all the problems I had with them?

This is my e-mail to Nick from yesterday:


Hello Nick,

I won the auction for Archeologist.net 3 days ago. You keep failing to charge any payment method I try. In a few hours my account will be restricted from participating in auctions and the name will be auctioned again. Please, please, please - CHARGE THE CARD ON FILE! PLEASE! Or just give me your bank details to send you $51 USD.

SAV made me desperate once more... I am nearly in tears here from feeling helpless to do whatever.

Desperately,
Anton Naydenov

 

[Jurgen Wolf]

As I know, Tipalti is used only for payouts, like Payoneer.
They don't act as CC processor.

 

[Jurgen Wolf]

And Tipalti is also used by GoDaddy/Afternic/Uniregistry for payouts...
I never had any card issues with my payments to GD.
So CC processor is absolutely another there, it has nothing to do with Tipalti.

 

[Anton Naydenov]

I don’t know what they use to accept payments then. But I received the full collection of automated messages: “gateway rejected, “processor declined”, “cannot verify payment method”, “payment method cannot be used twice” and so on. The most weird thing was that I made a purchase with the same card to make sure payment will go through and it did. There was a few hundred bucks in the card, so I thought that I had finally sorted it. Then I received another message in the evening that said that the payment for the .net name didn’t go through. I knew that this was the last attemt (their system tries to charge your payment method on file only once in 24 hours). That’s why I immidiately messaged Nick on here and via mail, and also created a support ticket. I knew the ticket was waste of time, but still I did it. I hoped that Nick could react, but he didn’t either. Nothing else I could do. There is no other way you can pay - if payment doesn’t go through the system makes another attempt in 24 hours. After 3 attemts that’s it - you are fucked.

 

[Jurgen Wolf]

Very probably, they use some US based processor with AMEX support...
Because AMEX cards are very popular in the USA.

 

[Anton Naydenov]

No idea. But because you mentioned PayPal before, and how you never had issues paying via PP. When I think about it now do you know that I actually had problems paying with PayPal on a few occasions before as well. It was always with trying to register .io names. Their support used as an excuse back then problems with the connection to the .io registry. Payments were going through, and then they were being refunded a few minutes later. My PayPal is British (in case that makes any difference). I still keep the emails.

 

[Jurgen Wolf]

My PayPal is Ukrainian VERIFIED.
Were no issues with Sav.

And overall, for 13+ years I can recall only temporary PayPal problems on Dynadot and InternetBS.
And it was their fault, not on my side.

 

[Anton Naydenov]

Never had any issues with any of the other registrars or marketplaces I use. Even with the Bahamas one. It again speaks how Sav is a total exception from the rule. A quite bad exception to me personally.

 

[Jurgen Wolf]

Were enough reports on NamePros regarding Adyen processor (which is used by DAN)...
Cards/Buyers were denied, and these sellers lost their sales - in brief.

So it happens...
Use Verified PayPal where it is accepted, the only one solution to minimize such issues.

 

[ninjadomain]

Issue with payment resolved. Sav had to manually delete old cc after attempting to charge multiple times. Thankfully, resolved and received domain!

 

[Anton Naydenov]

Issue with payment resolved. Sav had to manually delete old cc after attempting to charge multiple times. Thankfully, resolved and received domain!

Lucky you. Congrats! I am still waiting on a reply from their support. In the meantime I successfully purchased a registry premium domain name for $99.99 - with the exact same card that has been on file since the other day. The exact same card they failed to charge for $51 and blocked my account. Coincidence?! I don’t think so.

P.S. I must be really sick in my head if I keep giving them my money...

P.P.S. @Nick R How come I successfully paid for the 3 .xyz names the other day and offices.forsale today, but you couldn’t charge the exact same card with $51 for archeologist.net yesterday, or on the day before? Why did I lose the name, and why is my account restricted?

 

[Brandworthy]

DM me the ticket number and we can take a look.

I sent an email to support@sav com, and the reply does not reference a ticket number. Not sure how to figure out what to DM you?

 

[Yuran]

Your "Bulk Domain Registration Tool" does not support capital letters.

 

[abigailatsav]

Hi everyone! My name is Abigail and I am going to be helping Nick out with Sav's Official Thread here. Nick will still be jumping in when necessary but in the meantime, I'm here and ready to help!

 

[abigailatsav]

I sent an email to support@sav com, and the reply does not reference a ticket number. Not sure how to figure out what to DM you?

Hi Brandworthy! There should be a ticket number in the original, automatic response to your ticket! The subject line of that email should say "Your Ticket (#number): Subject has been submitted"

 

[abigailatsav]

Lucky you. Congrats! I am still waiting on a reply from their support. In the meantime I successfully purchased a registry premium domain name for $99.99 - with the exact same card that has been on file since the other day. The exact same card they failed to charge for $51 and blocked my account. Coincidence?! I don’t think so.

P.S. I must be really sick in my head if I keep giving them my money...

P.P.S. @Nick R How come I successfully paid for the 3 .xyz names the other day and offices.forsale today, but you couldn’t charge the exact same card with $51 for archeologist.net yesterday, or on the day before? Why did I lose the name, and why is my account restricted?

Hello Anton!
I just spoke with our customer service team and it seems as though we offered to proceed with whitelisting your Sav payment account as long as you provided us with the documentation requested. We can still proceed with this if you send in the requested information. Please respond via your ticket conversation.
Thanks!

 

[abigailatsav]

Your "Bulk Domain Registration Tool" does not support capital letters.

Hi Yuran,
I will have a chat with our Product Team regarding this. In the meantime, lowercase letters it is!

 

[abigailatsav]

@ninjadomain Hi! Are you still having this issue? DM me your ticket number and I will personally look into this. Thanks!