Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Sammy Jakes]

Hello @Nick R
Please look into my complaint. My sales are about to be cancelled because the transfer is taking too long.
Ticket Number: 1017174933

 

[alcy]

I don't think thats the problem, because I added around 25 domains of different extensions in the cart. All the domains except for .xyz and .rest were successful. It is very unlikely that all the selected (around 18) .xyz and .rest were unavailable, some of them might be.

Also taking your words into consideration, I have just randomly checked some of those domains in Godaddy and Dynadot. They are indeed available.

how much the xyz cost at dyna

maybe its premium names

either way I think sav has some issue with xyz ..when I transfer xyz to sav it never goes into panel..they have to add it manually.

 

[twiki]

This is absolutely aggravating,

I bought a domain on January 17 for $273.60 USD. This was paid upfront at the date. They kept saying it comes, it comes, and after a long while they told me it will arrive on March 16 when the 60 day expires.

I don't understand this, so the domain was registered AFTER they sold it to me?

Anyway 3 months later, today, I receive this message:

"The Transfer of the following domain was not able to begin

Domain name: ****

Reason: You're over your credit limit.
"
Not only I lost the sale deal I had for it, because the domain arrived way too late, now Sav wants to double charge me?

I have 11k domains with Sav. No, I'm not going to double pay for that domain.

Instead I want a refund for the original sum, for this way delayed domain that they did NOT have, or I'm taking my business elsewhere.

Ticket no: 940534093

Edit: Received this right now:

"
Hello,

Your transfer of **** failed because of a limit issue we had with the registry. We have resolved this and restarted your transfer. Your transfer should complete in the next few days."

 

[Darkniight]

how much the xyz cost at dyna
maybe its premium names.

Not premium, just regular price at Dyna. Also checked multiple names, all available at regular price at other registers.

 

[twiki]

The mistery deepens:

"The Transfer of the following domain has failed

Domain name is: ****

Transfer Fail Reason: Transfer was cancelled or rejected."

 

[alcy]

The mistery deepens:

"The Transfer of the following domain has failed

Domain name is: ****

Transfer Fail Reason: Transfer was cancelled or rejected."

xyz?

 

[Nick R]

Hello All!

We really do want to help everyone on here but are not able to see anything on our end based on your NP username. As we have stated many times in the past, please submit a support ticket if an issue comes up then DM me your ticket number and email address so we I take a look. We will only reply back about specific tickets via DM.

 

[alcy]

Hello All!

We really do want to help everyone on here but are not able to see anything on our end based on your NP username. As we have stated many times in the past, please submit a support ticket if an issue comes up then DM me your ticket number and email address so we I take a look. We will only reply back about specific tickets via DM.

for god sake man
...if people ask u general question..about potential bug..cant u just address it? it's a general failure bug.. affecting all.. why need ticket numbers

 

[Nick R]

A General xyz update- It looks like we were experiencing an issue transferring in and registering this TLD. This has been resolved.

 

[alcy]

A General xyz update- It looks like we were experiencing an issue transferring in and registering this TLD. This has been resolved.

wow that was so hard

and u didnt even need ticket number to say it.

tnx

 

[Brandworthy]

@Nick R I've been waiting for requested DNS updates for a approx. 1 week. Ticket submitted yesterday 391413872. Can you please assist? Thank you in advance.

 

[twiki]

Update, it appears that my serial problem with one domain buy has been resolved and will be receiving a refund. Haven't checked for monies yet, but will monitor the account in the next days.

This is the pro response I expected and a good decision from Sav.

Thanks @Nick R

 

[Brandworthy]

@Nick R now 2.5 days and no response from your support team to my ticket 391413872. DNS still not updating.

 

[Brandworthy]

@Nick R 3 days after submitting a ticket I get this:

We have been having some issues with certain tlds. We are currently looking into this issue.

Your request has been escalated to a Subject Matter Expert within Sav who will take a deeper look into the request. Typically within two business days they will reply back with an update or a resolution to the ticket directly. Thanks for your patience as we work to resolve your request.

Do you consider that acceptable, please?

 

[blockhead]

How long should it take for a domain purchased via Sav marketplace BIN lander to show up in my account?

@Nick R I'm DM'ing my ticket number.

 

[Nick R]

@Brandworthy - I have responded back to your DM.

@cbd - It depends on if the domain was already at Sav or if has to be transferred in by the seller. I responded to your DM as well.

We are currently about 2.5 - 3 days out in ticket replies at the moment. We are usually at 1-2 business days for a reply and are working as fast as we can to get back to that response time.

 

[Darkniight]

Anyone else faced issues about submitting request for "Removing Locks from Domains Purchased on the Marketplace" through the website ticket system?

On 12-04-21, I submitted a request through the website ticket system for removing locks for some domains and it showed Ticket submitted successfully. As I did not receive any response in 2 days, I checked and found out that I actually did not receive any ticket no in my email (which I did not notice at the time of submitting the request). Thinking that it is a mistake of some sort at my end, I submitted a request again on 15-04-21 in the website, but did not find any ticket no in my mail either. I repeated once again, but all the same.

@Nick R FaiIing to submit a Ticket through the website, I have sent a mail to support @ sav.com and sent you a DM with the details. Will appreciate your assistance in this for quicker resolutions.

 

[Brandworthy]

@Brandworthy - I have responded back to your DM.

Your PMs condescending tone is well noted, but your lack of concern about YOUR DNS tools not updating any of the almost 200 names in my account shows a complete lack of care for your customers, and by extension your business. My ticket clearly stated that your system has failed to update the DNS, so I cannot change from SAV nameservers. I also cannot change the current nameservers. These are all set at the REGISTRAR level. REGISTRAR == SAV.com in case you forgot?

Honestly, if your skin is this thin you're in the wrong business.

 

[Brandworthy]

@Nick R 5 days and I'm still unable to change the DNS settings via My Domains. The message says this may take a few minutes, but the registrar DNS never updates. I provided an example name in the ticket since I was asked, but made it clear that I cannot update any DNS in my account. The example name was rectified, but the underlying issue still persists. That suggests that your support staff are not reading tickets, but skimming. They may have no choice, but as a customer it's not acceptable to have no control over domains registered at your company.

 

[Brandworthy]

@Nick R 6 days now, and counting. New names are being set to sav.com DNS despite my settings having alternative DNS servers saved. Attempts to update the DNS settings in My Account still do nothing.