Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[BrandChimp]

Thank you for the update...

Now I can’t
Register domains (failing every time)
Change name servers in bulk
Change name servers individually
Lock/unlock domains
Add privacy
Remove Privacy
DO ANYTHING

 

[xeroox]

is Afternic Fast Transfer Status and Sedo Fast Transfer Status working?

 

[Nick R]

Good Morning All.

Just a reminder: We are not able to determine what your Sav account is solely based on your NP username and do need to know your Sav account to take a look. When you do see something that seems odd, instead of posting the details on here, then us asking you to DM us the details so we can take a look, just DM us the details directly - it will shave off a bunch of time and result in a much faster resolution.

@Primary Names , @Vimal @BrandChimp - Can you DM me your ticket number so I can look into it?

@iTesla - Great suggestion. We will make that change!

@xeroox - We are not aware of any Sedo issues but If you are seeing anything, please submit a ticket and we will take a look. See our note just a few posts back in this thread regarding Afternic.

Finally, thanks to everyone who has tried out system shared their compliments! Look forward to frequent iteration and improvements as we move forward.

 

[xeroox]

@Nick R i mean these columns http://prntscr.com/wpn8n2 . All my domains are already listed on both platform

 

[Nick R]

@Nick R i mean these columns http://prntscr.com/wpn8n2 . All my domains are already listed on both platform

Ah I understand. DM me your Sav ticket number and i'll talk to the support person who looked into it.

 

[Larry]

The changes look very good. Unfortunately they seem to have dislodged the working order of other services. Lock/unlock isnt working properly. Transfer codes not working.

I stopped sending in support requests because it takes too long to get an answer so I just wait for somebody else to report things and hope they get fixed.

Nick, at the very least, put a support form on the site that requires all the account specifics your people need in order to look at an issue. The constant reminders of what you need is a little silly when a forced form will make sure you get what you need most of the time.

One last thought. The sales pages badly need a "Make Offer" spot imo.

 

[JudgeMind]

nameservers not resolving correctly today, showing blank pages. Also, yesterday i pushed a domain to another sav account, they did not receive it, though the name has left my sav account. Seems the name is lost somewhere in the pipe.

@Nick R

 

[DnFolk]

none of the new bulk changes working for me. ( i tried nameservers and auto renewal )

 

[Nick R]

none of the new bulk changes working for me. ( i tried nameservers and auto renewal )

I just replied back to your DM.

We did experience some issues with bulk domain updates getting stuck in the queue over the last 24 hours. This blocker has been removed and the system is going through and re-processing them.

 

[Nick R]

@iTesla - We have pushed that change live. Thanks for the suggestion!

 

[BrandingGo]

Hi, i have just registered my first domain with Sav tried to get auth code and got: Unable to get auth code. Please contact support.

tried to disable autorenewal, unlocking the domain but nothing.. wtf

 

[BrandingGo]

url forwarding not working

 

[Nick R]

@ReallyBigIdea.com We're not aware of any current issues. As mentioned in this thread earlier today, please submit a ticket to [email protected] and we can take a look!

 

[Nick R]

A General PSA for this thread:

We value the NP community very much and are happy to take a look into anything that does not seem right. As much as we strive to be a flawless company, bugs do come up, documentation can get out of date and specific events combined together can cause an outcome that was not expected.

We are not able to determine what your Sav account is solely based on your NP username and do need to know your Sav account to take a look. When you do see something that seems odd, instead of posting the details on here, then us asking you to DM us the details so we can take a look, just DM us the details directly - it will shave off a bunch of time and result in a much faster resolution.

Have a great weekend everybody!

 

[NameDrop]

Ever since the update my expired domains have disappeared from my account. Has anyone else noticed this problem? If so is there a way to retrieve them? Even the ones that expired 2 days ago aren't showing up...

 

[blogspotter]

There is a common problem that many people seem to be having, so please see if you can look at the at a global level.

many of the domain are not resolving to the landers.
Nameserver update is also not working even at individually.
Not bulk, but I cannot update nameservers.

I already raised a support ticket but I didn't get any email, maybe due to the volume of emails, which I understand.

But the nameserver not resolving is an issue many people are facing.
Please loo into it ASAP/

I am posting here because i don't think it is a account specific issue

 

[Larry]

I have tried to add start multiple domain auctions and get the message:

start time must be in the future

no idea what that means since im not setting time.

 

[Larry]

Domains caught on backorder are not being added to account

 

[DonDraper]

Domains caught on backorder are not being added to account

Same here, Caught 4 names, received a sort of receipt, but dont have the names in the account

 

[kaposzta]

Same here, Caught 4 names, received a sort of receipt, but dont have the names in the account

Same here, I guess I have to raise another ticket. In addition, nameserver change as a function is still not working at all. If these major errors are not solved very soon, it may be worth forgetting the bulk functions forever and return to the old system (that worked).