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SAV auctions advice: DON'T BID against user s_n...

Located in Domain Registrar Reviews, started by HDmarketing, Jun 29, 2020

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  1. Recons.Com

    Recons.Com Top Contributor VIP

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    I think they did something on top of that bad start. Reza wrote somewhere that he was disgusted, that normally he doesn't ban regisrars from the platform, but SAV did something awful (apparently after the copyright issue) to warrant that.

    Considering that SAV is still holding tight to the money it should be returning to clients cheated out their money via the shill bidder, I can believe that.

    I can't believe how gullible SAV thinks people are coming up with the most lame excuses, like majority bids were paid. What counts as majority? 51%? So, if the guy was in 1000 auctions, lost 500, but cause someone pay through the nose helping SAV, won 500, but paid 251 of those, while for 249 making others pay WAY over what they could have bought it for, again, benefiting SAV, then the guy is all good? No refunds necessary, no ban...
     
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  2. Windoms

    Windoms Established Member

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  3. Windoms

    Windoms Established Member

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    If true that many were paid for (3% for the upcoming screenshots).
    Youre either straight or shady.

    Reimbursement (refund) using @Arfy 's model.
    Close review on public NP thread of any future misbehaviour.
    If you want to save your reputation.
     
  4. Nick R

    Nick R VIP Member VIP

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    Good Morning Everyone! We appreciate everyone feedback and can assure you we are taking it into account and have added numerous auction improvements to our to-do list. As you can imagine, changes to how an auction system function can be a massive undertaking. Yesterday we rolled out a code push to auto ban bidders who do not pay multiple times which will permanently resolve this issue moving forward. This improvement is a direct result of the feedback in this thread and we thank everyone for bringing this to our attention.
     
  5. alcy

    alcy Top Contributor VIP

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    plz define multiple times. it is a specific # within yer code. ty.
     
  6. Nick R

    Nick R VIP Member VIP

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    The new code will restrict bidding on any future auctions if a bidder is unable to pay for two auctions that they are the high bidder on upon auction close.
     
  7. Windoms

    Windoms Established Member

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    Are you going to refund people who were affected by 1 user's actions, shouldnt be much right?

    Because otherwise we going to be thinking you had some urgent bills to pay.

    Lots of people seem to have dealt with him/her.
    We dont know how many auctions were affected by this.

    1 user's behaviour, or organized crime affecting xx% of total auctions at sav.

    We'd like to know.
     
  8. pinkdragon

    pinkdragon Established Member

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    Hmm, interesting.

    biobank(.)co auction ended yesterday at SAV. If you type the name, you'll see it has already been sold ... at DAN.
     
  9. Recons.Com

    Recons.Com Top Contributor VIP

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    Apparently, SAV will not act as a) there still be people that will keep going for more b) most their customers never heard of NP.

    I'd advise everyone wronged by SAV to go and leave the review at Trustpilot as it seems SAV shows their 4.5 mark proudly as trusted business on all their pages and landers.

    https://www.trustpilot.com/review/www.sav.com
     
  10. Nick R

    Nick R VIP Member VIP

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    Hello Everyone. We wanted to be sure we could push this today before we announced it but, we just rolled out one more code push! Per the consensus of the NP community, we have modified our auctions platform not to charge any other bidders if there is a legitimate high bidder who is just unable to pay at the time of auction close. When this happens, we will now reset all bids and start a new auction for the domain.

    In line with this new policy, we will be reaching out over the next day to all buyers who were charged for an auction where the highest bidder was unable to pay at the time and allow them to choose to have the auction restarted and the full amount of their bid refunded.

    Thanks again for everyone’s feedback and help making a better Sav!
     
    Last edited: Jul 2, 2020
  11. NameDeck

    NameDeck Top Contributor VIP

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    We'll probably never know what happened between them but for as far as I know Reza he wouldn't go and say things like that for no good reason.

    Like you mentioned, sav isn't addressing the bigger concern here, and that is refunding people who got duped.

    I have only one name with them as I wanted to see what the fuss was all about but I'll transfer it out sometime soon and request them to delete my account.

    Beside the cheap pricing (not that far apart from established registrars) I don't see a reason to stay around. Too many red flags.

    I don't mind a registrar owned by some domainers, good for them, but there are way too many unanswered questions and vague explanations on their part.
     
  12. NameDeck

    NameDeck Top Contributor VIP

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    Wouldn't it be the right thing to do to just refund them the amount overpaid? Restarting an auction now, for a domain you already own? Sounds strange to me.
     
    Last edited: Jul 2, 2020
  13. Windoms

    Windoms Established Member

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    Has anyone trustworthy had an encounter where that bidder ended up paying?
     
  14. Recons.Com

    Recons.Com Top Contributor VIP

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    Exactly! The formula has been given to him and is the standard practice. Remove the violator from the equation and see who should have won at what price and correct it.

    And see how he has been ignoring everything about refund for few pages until Trustpilot link above? Somehow, I was expecting that to happen.
     
  15. Recons.Com

    Recons.Com Top Contributor VIP

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    You'd think someone would mention an experience where the guy paid, right? Everyone's experience seem to be the guy never paid, but SAV claims "majority" of times he did. Luck, I guess?
     
    Last edited: Jul 2, 2020
  16. alcy

    alcy Top Contributor VIP

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    headsup to op...else this would get fixed who knows when if ever.. and victims would pile up endlessly
     
  17. X7 Ryan

    X7 Ryan Owner, X7 Media

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    IMO the only "right" way is it redo the auction. It's not so simple to just undo the last bid or undo all bids by the non-paying party. Either way is problematic. As we have seen here merely undoing the last bid causes the second highest bidder to unnecessarily overpay, not a good look. And rolling back all the bids by the non-payer as if they weren't there can be abused by someone to underpay for an auction. In the end the illegitimate bids still "happened" and affected the actions of everybody in the auction causing any resolution short of redoing the auction to be biased. So I am glad to see that is finally changing.

    That said they have other policies that aren't domainer friendly so I for one don't use them at all.
     
    Last edited: Jul 2, 2020
  18. Arfy

    Arfy Aphrodite.com Shrew.com VIP

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    This is a very good start and a prompt response to criticism. If you refund people that historically overpaid due to the flaw that was discovered and continue with the practice of restarting auctions as a go forward BAU process, then I would say you have put in controls to solve the issue. The community can judge in the coming months if the controls are sufficient.
     
    Last edited: Jul 3, 2020
  19. Samer

    Samer Restricted (Chatroom)

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    Disagree. wont disclose times inflated auctions

    Why trust anything they have to say?
    Nothing short Refund and full disclosures,
    Speculate systemic damage caused 1 user.
    If paid “majority” of time, @Nick R disclose? Because more than wants you to let on.

    Samer
     
    Last edited: Jul 6, 2020
  20. Arfy

    Arfy Aphrodite.com Shrew.com VIP

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    I agree that they need to refund users so the steps I was mentioning were to:
    1. Put in the controls that they mentioned around auction restart, which seems reasonable to stop further occurrence.
    2. Refund all customers affected by similar incidents. I fully agree that there needs to be transparency around this redress and remediation effort to ensure that they are refunding all cases.

    Further to the above, agreed that there should be metrics provided to their customers on how often this has occurred.

    Anyway, I don't work for them so I don't have time to spend on a comprehensive remediation strategy. :)
     
    Last edited: Jul 3, 2020
  21. Windoms

    Windoms Established Member

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    Still waiting for someone trustworthy who had an encounter where the guy paid.
     
  22. golan

    golan GolanMedia.com VIP

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    How could i check? I don't run a log of my won/lost auctions.
     
  23. Windoms

    Windoms Established Member

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    I have no idea how sav works.
    Lots of people seem to remember this guy's username from instances where he did not pay.

    Since you are usually bidding on auctions until the last second, you should remember the person who won the auction instead of you.

    Thats why im calling out.
     
  24. Recons.Com

    Recons.Com Top Contributor VIP

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    For any auction I participated at GD, I can check who the winner was or, if I won, who the runner up was.

    The fact that you cannot go and check the history for all your auctions, is already an indication of shady working.
     
  25. kamcreation

    kamcreation Established Member

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    @Nick R looks like we have yet another rouge user "f_s_ba8f66" which has placed high proxy bids across a lot of names and just today I got the email



    This is the 3rd time the auction is restarting:banghead::banghead: ..........Serious questions if this platform is for serious buyers:?:............

    Would definitely be moving all my names out.
     
    Last edited: Jul 13, 2020

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