Problems, Bugs and Fixes at Afternic - Report Problems Here

[carob]

I suggest a new thread titled Problems, Bugs and Fixes at Afternic - Report Problems Here. Then we can all list our issues so Afternic have to fix them. These Afternic probs have been repeatedly flagged up across numerous threads on here over a period of time, including the need for 2FA. Godaddy own Afternic and have the resources and motivation to fix it - this risky mess is unacceptable and reflects badly on their brand.

For info, Afternic keep reverting some of my domains to "In Review" status for no reason, and I only know that if I log in there to check on them. Until I then ask support to take them out of Review they are not listed for sale and will not sell at Afternic.

@Joe Styler When can we expect Godaddy to take action on Afternic, including implementing 2FA?

 

[Joe Styler]

If it was a fast transfer it should have moved at the time of the sale. If it did sell as a fast transfer and got stuck you should email [email protected].

 

[tonyk2000]

Joe - on another similar occasion, service@ explicitly refused to process an inquiry and recommended me to email ta@ instead. Which I did this time in the very beginning.

What I am trying to figure out is why nobody cares, indeed, afternic system sent me the following (automated of course) notification:

"No action is needed from you at this time. You will receive an email update within 8-10 days regarding your payment. If you have any questions, please feel to message the TA Agent through the link at the bottom of the domain sales record."

I was simply curious who purchased the domain, so I checked whois and found that the domain is still mine. I have no obligation to be curious. So I might well miss this particular unfinished transfer/sale. Since afternic sold the domain - for a healthy 20% commission btw - somebody @ afternic might want to check, at least daily, are there any unfinished "fast" transfers and act accordingly. Not only it does not happen as we see, but even service@ and their Aftermarket product manager Joe are of different opinions as to what department should take care of such issues!
Why is this?

 

[Joe Styler]

Service@ cannot pay you but they can answer general questions such as this. If your question is not general you will have to work with the TA team otherwise service can help with most questions. It looks like they said don't do anything for 8-10 days. So they may already be working on it. Generally speaking the service@ team will give you a faster answer and the TA team will answer you but not as quickly. You also can ask you account rep if you have a question and they can help you as well. We have multiple channels for support. The fastest answer would be your account rep, followed by service, and then TA.

 

[tonyk2000]

I wish I had an account rep, but Afternic never assigned one to my account. 8-10 days the message was referring to is a normal payout delay period, it is always included into "domain sold" notifications. So I do not think that somebody is working on the issue at all. i will now re-send an email to service@, maybe they respond next week saying that they forwarded it to TA@ (exactly the same happened last year).

 

[Embrand]

Kudos to Afternic for now allowing us to use sales lander pages without ads! At least this is new to me.

Simply use name servers ns3.afternic.com and ns4.afternic.com.

 

[Joe Styler]

I wish I had an account rep, but Afternic never assigned one to my account. 8-10 days the message was referring to is a normal payout delay period, it is always included into "domain sold" notifications. So I do not think that somebody is working on the issue at all. i will now re-send an email to service@, maybe they respond next week saying that they forwarded it to TA@ (exactly the same happened last year).

Send me a pm and give me your account information and I will take a look and see what I can do.

 

[alexdon82]

I wish an Option for builk edit/bulk remove names from Afternic.

All main Players have this future for years, could you please finally implement it?

Thanks!

 

[tonyk2000]

Send me a pm and give me your account information and I will take a look and see what I can do.

Thanks Joe, PM sent

 

[tonyk2000]

On two different occasions (once - last year, and another time - last week), for domains successfully sold on afternic (including FAST TRANSFERS!), I received emails from parties representing themselves as new registrars or their resellers, and asking me to click on different links to verify my email and/or proceed with the final domain push.

What I beleive has happened is that some afternic participating registrars do not bother to respect afternic (fast) transfer technology. Unfortunately. Instead, they grab my whois at the sale time, and add it into their system, and ask me to confirm ownership change!

As a seller, I do not think that I am able (or supposed to) confirm anything to such registrars.

If I receive a "Congrats, ... has sold" afternic email - it states "No action is needed from you at this time". Which is fine. How am I supposed to know who purchased the domain and through which registrar or reseller? How am I supposed to respond to subsequent e-mails like "Something INC has received your request to change the registrant to < John Doe @ email > please click here to confiirm" ?

Sorry, but I do not know who purchased the domain. I do not know where they purchased the domain. And, due to security reasons, I would not click links emailed from unknown senders anyway.

@Joe Styler - is there a way to eliminate such emails, and ask all participating registrars to correctly support afternic transfer technology?

If it is not done, and if we the sellers start clicking on each and every link received by email... this opens all sorts of loopholes. What if somebody really purchases a domain, but with an interntion to subsequently send email to afternic seller, an email with virus link? Afternic seller may mistakenly click on it...

 

[canswift]

Kudos to Afternic for now allowing us to use sales lander pages without ads! At least this is new to me.

Yes indeed! I got the email announcement this morning, so it's new to me too. I have already changed a couple of names over to use the NS3 & NS4 Afternic nameservers. They do resolve beautifully to that light clean Afternic for-sale page, no ads (which is what I wanted) and I'm very happy to let them earn their commission from this point on!

 

[Joe Styler]

On two different occasions (once - last year, and another time - last week), for domains successfully sold on afternic (including FAST TRANSFERS!), I received emails from parties representing themselves as new registrars or their resellers, and asking me to click on different links to verify my email and/or proceed with the final domain push.

What I beleive has happened is that some afternic participating registrars do not bother to respect afternic (fast) transfer technology. Unfortunately. Instead, they grab my whois at the sale time, and add it into their system, and ask me to confirm ownership change!

As a seller, I do not think that I am able (or supposed to) confirm anything to such registrars.

If I receive a "Congrats, ... has sold" afternic email - it states "No action is needed from you at this time". Which is fine. How am I supposed to know who purchased the domain and through which registrar or reseller? How am I supposed to respond to subsequent e-mails like "Something INC has received your request to change the registrant to < John Doe @ email > please click here to confiirm" ?

Sorry, but I do not know who purchased the domain. I do not know where they purchased the domain. And, due to security reasons, I would not click links emailed from unknown senders anyway.

@Joe Styler - is there a way to eliminate such emails, and ask all participating registrars to correctly support afternic transfer technology?

If it is not done, and if we the sellers start clicking on each and every link received by email... this opens all sorts of loopholes. What if somebody really purchases a domain, but with an interntion to subsequently send email to afternic seller, an email with virus link? Afternic seller may mistakenly click on it...

You should not click any emails or move any domains without contacting [email protected] if there is an issue. Most fast transfer domains go through on their own. The few that do not can mainly be fixed on the back end and automatically fulfilled. It is rare that a domain would not be able to move or be fixed. In that case you should contact [email protected] if you have a question about your transaction. It is also more than likely that the other registrar where the domain was purchased is following up with us on the domain sale to get the domain to their buyer. That usually takes a couple days. We can also see names that are stuck when we audit them but again that would not be instant and this would be an edge case.
It is always in your best interest to contact support if you have a question about a transaction.

 

[Arca]

@Joe Styler - When we set up our wire transfer payee profile we have the option of 1. getting the payment sent in USD with a $20 fee, or 2. receiving the payment in a local currency with a $15 fee (a 3% currency conversion fee may be applied on top of the $15 fee).

I'm not entirely clear about the distinction between these two payment options. What's the benefit, if any, of having Afternic convert USD to another currency prior to disbursing the funds, as opposed to just having Afternic send USD and let the receiving bank convert the funds to the local currency of the account holder?

 

[Joe Styler]

It depends on your receiving bank. What they will charge you on conversion and other fees. For specifics it is best to contact [email protected] with your specifics and then to contact your bank so you can find the best deal for yourself. They should be fairly close but what you are after is if the bank receiving it charges you to convert the currency from USD to your local currency and if they are going to charge you less or more than the 3% our vendor charges.

 

[tonyk2000]

So I don't think this is something we could do differently than we do now. Long story short, if someone buys an ssl for a domain you own we don't know if they should be buying it or not until we ask you via that email or another means.

Each and every day, at the same time, I receive one and and the same email from GoDaddy asking me to approve ssl cert for this afternic-listed domain for which I never purchased ssl. Already have 30+ such emails.

@Joe Styler - do you have an idea for how long will the system try to obtain my approval?

 

[Joe Styler]

Maybe you should block the emails with that information in the subject line or contact GoDaddy support. It can happen indefinitely. If someone keeps requesting the SSL on that domain we are going to keep sending emails. I think I explained this in length already in this thread but we do not know if you want an ssl or not. We don't know if you have a company with an employee asking to put the SSL on your domain or a webmaster who is applying an SSL legitimately to a site he is building for you etc etc. We have to ask the registrant as part of the SSL verification. Since we have no way of knowing if the SSL request is valid or not we need to ask the domain owner.
This gives you two options, you can call into support and ask them to reach out to the person who keeps asking us to validate the SSL and tell them to stop because I think that more than likely they are making a mistake and trying to put an SSL on a similar domain and wondering why they are not getting the emails they are supposed and keep asking us to resend them. Or you can ignore them and block the email coming in with that exact subject so you don't have to spend any time on it. Eventually the person asking for the wrong SSL will figure it out.

 

[tonyk2000]

you can call into support

This one is in Spanish, I would have no issues responding to email also in Spanish basically asking GD to stop, but I am lazy to make international call to Spanish number included. And I cannot email back as it is from noreply@ email and explicitly asks me to *iniciar sesión en la cuenta* (start an account session) to respond. Each daily email is generated at the same time, so it appears that the bot is trying to obtain my approval, not a customer logging in each day. OK, I'll wait some more time. Thanks Joe.

 

[richtrading]

Afternic errors April 11th and 12th, Anyone else seeing
"We apologize, but something seems to have gone wrong...
Our technical team will have a solution very shortly." across the whole Afternic site? My Settings, Dashboard etc. I called in, spoke to Jessica, but wasn't satisfied with the support.

 

[Michael M]

Afternic errors April 11th and 12th, Anyone else seeing
"We apologize, but something seems to have gone wrong...
Our technical team will have a solution very shortly." across the whole Afternic site? My Settings, Dashboard etc. I called in, spoke to Jessica, but wasn't satisfied with the support.

Yup, have the same error here today.

 

[richtrading]

When I called in, they were unaware of the fault... seems strange that no technical staff aware of the fault. It is has been broken for 2 days now. What is worse, I am logging in to check why my "payment details" have been changed. And no one replies from the [email protected] team yet.

 

[xynames]

I couldn't login at first to Afternic to respond to an offer on one of my domains, but a minute or so later was able to login fine.