Problems, Bugs and Fixes at Afternic - Report Problems Here

[carob]

I suggest a new thread titled Problems, Bugs and Fixes at Afternic - Report Problems Here. Then we can all list our issues so Afternic have to fix them. These Afternic probs have been repeatedly flagged up across numerous threads on here over a period of time, including the need for 2FA. Godaddy own Afternic and have the resources and motivation to fix it - this risky mess is unacceptable and reflects badly on their brand.

For info, Afternic keep reverting some of my domains to "In Review" status for no reason, and I only know that if I log in there to check on them. Until I then ask support to take them out of Review they are not listed for sale and will not sell at Afternic.

@Joe Styler When can we expect Godaddy to take action on Afternic, including implementing 2FA?

 

[Joe Styler]

There are a couple caveats but broadly speaking at the time of sale. You can contact support after the sale either at [email protected] or [email protected] depending on where it sold and ask them to update the payment after the sale but before payment is issued. You must already have another payee account (ie another valid way to get paid) prior to contacting support for help.

 

[carob]

@JoeStyler

I can not see any option at Afternic to remove Fast Transfer status from a domain. Can you advise on how that should be done?

 

[carob]

Domains exported from Afternic into a spreadsheet have a column headed Listing Status.

What do the numeric codes there correspond to?

I can't see that any correspond to In Review - could we have column to indicate which are In Review, otherwise to find them it is hell going through page after page in the awful interface on the site that shows only 50 per page,

 

[Egbure joshua]

Hello

I have a domain listed on afternic... It usually shows available for sale on the godaddy platform... I noticed yesterday that it showed “Domain taken".... Although the status on afternic still shows Listed.... What might have caused this?..

 

[Joe Styler]

@JoeStyler

I can not see any option at Afternic to remove Fast Transfer status from a domain. Can you advise on how that should be done?

You can do both by contacting [email protected] they can let you know what is in review status and what is fast transfer and how to remove that. If you have more than a couple hundred domains pm me and I will give you someone who can help you with bulk listings.

 

[Joe Styler]

Hello

I have a domain listed on afternic... It usually shows available for sale on the godaddy platform... I noticed yesterday that it showed “Domain taken".... Although the status on afternic still shows Listed.... What might have caused this?..

Could be a glitch, it might be a lot of things. If you have the specific name you can have [email protected] take a look at it.

 

[Egbure joshua]

Could u help me look into d name cos a buyer just complained of this from his end....

I will pm u

 

[carob]

You can do both by contacting [email protected] they can let you know what is in review status and what is fast transfer and how to remove that. If you have more than a couple hundred domains pm me and I will give you someone who can help you with bulk listings.

Joe, thanks for the reply.

But surely it is more efficient for Afternic to just put into the customer's export spreadsheet the data Afternic already hold, namely current Fast Transfer status and In Review status?

Repeated individual contact requests to Afternic support to obtain that data just cannot be quick or efficient for anyone concerned.

 

[carob]

Domains exported from Afternic into a spreadsheet have a column headed Listing Status.

What do the numeric codes there correspond to?

What is the point of including that column with numeric status codes if there is no list to reference telling us the meaning of each code?

@Joe Styler please can we have a list of the codes and their meanings.

 

[Joe Styler]

The guy I can easily ask is not in the office yet so I just did an export of my listings and from that I can see that all the ones with a 3 in that column are fast transfer and the ones with a 2 are slow transfer. Or 3 is premium network and 2 is standard network. https://www.afternic.com/sell-domains I don't see any of my sold names on the list and I don't currently have any in review/hold. So if you see any other numbers besides 2 or 3 on your spreadsheet look on your dashboard and see what status the domain is in there and then that would be what that number means.

 

[richtrading]

Can anyone recommend a better landing page provider with contact details capture form? We're looking to move away from afternic/smartname as a lot of difficulties unresolved.

 

[anantj]

Can anyone recommend a better landing page provider with contact details capture form? We're looking to move away from afternic/smartname as a lot of difficulties unresolved.

Undeveloped, Efty, Bodis

 

[xynames]

Afternic seems to have reverted to having to prompt them to add your domain to Fast Transfer after BIN/Floor is set. Not happening by itself or quickly these days.

I am having to send in a support ticket every time I set a new price BIN/Floor on a domain, to kickstart the Fast Transfer process. Then within a day or two I get an email from AN that they have "reinitiated opt-in for the domain," followed later by the emails from AN and my registrar DynaDot prompting me to go to my DD account and click to enable the Afternic Fast Transfer. In other words, this process is not happening automatically lately.

Also, lately I am not always getting the Price Requested on your AfternicDLS Domain emails / notifications - I login to my AN account and notice a price request on a domain that is a few days old.

 

[xynames]

Another issue is that twice now this year, with domains of mine that have sold at Afternic, I have had to push them manually at DynaDot even though Fast Transfer to AN has already been set and ready.

So the Fast Transfer system, this year so far, is not working at all.

 

[Arca]

Another issue is that twice now this year, with domains of mine that have sold at Afternic, I have had to push them manually at DynaDot even though Fast Transfer to AN has already been set and ready.

Experiencing the same problem. Most fast-transfer enabled names don't fast-transfer recently (though I've sold a few names in 2018 where fast-transfer worked).

Names get opted out for no apparent reason.

Newly listed names don't get opt in emails, or get the emails scattered out over a longer period of time.

I just received an opt-in email for a domain I already opted in last year. I opted in again. I logged on to Afternic to see the status and it says "pending sale" for that domain, but that it is not opted in. Overall it appears that the system is not working as it should.

Hopefully Afternic is aware of these issues.

 

[anantj]

Hopefully Afternic is aware of these issues.

Good luck with that!

 

[xynames]

@Joe Styler - via email I can let you know for which domains exactly this has been happening lately in my account.

1) I am having to send in a support ticket every time I set a new price BIN/Floor on a domain, to kickstart the Fast Transfer process. Then within a day or two I get an email from AN that they have "reinitiated opt-in for the domain," followed later by the emails from AN and my registrar DynaDot prompting me to go to my DD account and click to enable the Afternic Fast Transfer. In other words, this process is not happening automatically lately.

2) Another issue is that twice now this year, with domains of mine that have sold at Afternic, I have had to push them manually at DynaDot even though Fast Transfer to AN has already been set and ready.

So the Fast Transfer system, this year so far, is not working at all.

The above two issues I have are making me wonder...are the domains that have been set for AN Fast Transfer even getting listed across all the platforms where they should be listed?

3) Also, lately I am not always getting the Price Requested on your AfternicDLS Domain emails / notifications - I login to my AN account and notice a few day old price request on a domain.

 

[Arca]

Just sold another fast-transfer enabled name that didn't auto fast transfer upon sale.

 

[Arca]

I should add one thing though: I get paid WAY faster for domains I manually transfer. So because of that I am not bothered by having to manual transfer sold domains.

However, my concern is that most domains these days effectively seem to function as manual transfer domains, even though they are fast transfer enabled. I suspect that they are also then only distributed through the standard transfer network of registrars, rather than the fast transfer premium network - if that is the case we lose out on a lot of eyeballs/leads/buyers as a result of this glitch.

 

[xynames]

<< I suspect that they are also then only distributed through the standard transfer network of registrars, rather than the fast transfer premium network - if that is the case we lose out on a lot of eyeballs/leads/buyers as a result of this glitch.>>

Yes this is my concern too. I messaged Afternic support about my two domains that were Fast Transfer enabled but did not Fast Transfer upon sale, but they wrote back that - basically - after the fact they could not determine what might have been the issue.