Dan.com

New names don't appear on Godaddy

Dynadot

kite26

Fearless Bird
Impact
6,161
Guys, help!

I bought some names and seller push them in my GD account. I approved the push, then I added my new contact information and approved the following confirmation email.

Then, I noticed that the names didn't appear in My domains page as they should and I was be able to see them on My products page. Still now, they are not manageable. I can open the DNS only, but I can't change anything, including nameservers. I attach the message I get when I try to do it.

I contacted GD support and they couldn't find an issue from their side. The names appear to be on my account. I tried to open it with ingocnito tab, nothing. I clear cache, history nothing changed.

What to do guys? I feel very sad...
 

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Mohammad Shahin

BRANDERX
Impact
3,978
If I go to "DNS" and try to change nameservers:
View attachment 215559
If I go to "Manage":
View attachment 215560
Terrible.. For over 24 hrs now, at least in my case.

We're getting that because the names aren't technically in our accounts, if you can't manage it it's not yours.

I don't want to repeat myself, but the full whois privacy in my case is unexplained, it's usually only the basic whois privacy that is now automatically added free of charge.
 

kite26

Fearless Bird
Impact
6,161
Terrible.. For over 24 hrs now, at least in my case.

We're getting that because the names aren't technically in our accounts, if you can't manage it it's not yours.

I don't want to repeat myself, but the full whois privacy in my case is unexplained, it's usually only the basic whois privacy that is now automatically added free of charge.
Not only I can't change their nameservers. I can't manage them at all...I am so glad to have a place like Namepros to tell my pain to others.

Disclaimer: I still believe that GD is an excellent registrar. But try to understand my frustration...I paid my money for these names, and as investor I want to list them for sale. And I can't!
 

Mohammad Shahin

BRANDERX
Impact
3,978
Not only I can't change their nameservers. I can't manage them at all...I am so glad to have a place like Namepros to tell my pain to others.

Disclaimer: I still believe that GD is an excellent registrar. But try to understand my frustration...I paid my money for these names, and as investor I want to list them for sale. And I can't!
Not only do I understand, I share your frustration.

Unfortunately, it seems we are powerless, only forum posts with zero significance. Especially for non US based customers.
 

kite26

Fearless Bird
Impact
6,161
Not only do I understand, I share your frustration.

Unfortunately, it seems we are powerless, only forum posts with zero significance. Especially for non US based customers.
I am sure that they will fix it, they are huge company. Let's relax, our names are not in danger (I hope). And don't forget that during weekends companies don't have the same support staff. On Monday we will get updates or, even better, direct solution.
 
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kite26

Fearless Bird
Impact
6,161
Same issue here also, received the usual "your transfer request is complete" mail, but while searching the name in my domains nowhere can be found. Hope it will be resolved soon
Of course it will be resolved. Their support rocks (personal opinion). It is just that the time is money for us. Monday will be a happy Monday :)
 

lovely4ever

Established Member
Impact
1,520
Same issue here also, received the usual "your transfer request is complete" mail, but while searching the name in my domains nowhere can be found. Hope it will be resolved soon

Same happened with me yesterday , i kept trying and i found out the issue was from the search box , before i used to write the first word of the domain and the domain appear , but now it appears only when i copied the full domian and paste it in the search box .
Try to copy the full domain and paste it in search box and you will find it .

1652070087930.png



.
 

Mohammad Shahin

BRANDERX
Impact
3,978
Same happened with me yesterday , i kept trying and i found out the issue was from the search box , before i used to write the first word of the domain and the domain appear , but now it appears only when i copied the full domian and paste it in the search box .
Try to copy the full domain and paste it in search box and you will find it .

View attachment 215579


.
It's not showing up.. but when you say copy, copy from where?
 

lovely4ever

Established Member
Impact
1,520
But I just tried all that, nothing's happening. Are you sure you're trying newly registered or bought at auction domains?
it was domain from closeout , and i received email that "your transfer request is complete" .
domain was available in my products section but coudnt find it normally in my domains section . until i copy paste it
 

Mohammad Shahin

BRANDERX
Impact
3,978
it was domain from closeout , and i received email that "your transfer request is complete" .
domain was available in my products section but coudnt find it normally in my domains section . until i copy paste it
Yes that's exactly what my case is, but i'm not getting it like you did, weird.

But good for you!
 
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