Namesilo took my refund from registry

[bluemeteor]

I bought a domain from expired market of namesilo with auction fee + renewal fee.
Then I tried to see if it could be transferred out. I received the transfer code by email with no problem.

Hello,

Someone, possibly you, requested the authorization code for ××××.net. The code is:
****************

Please remember that, per ICANN rules, domains cannot be transferred to a different registrar if within 60 days of registration or prior transfer.

If you did not request this information you can simply ignore it.

Thanks,
NameSilo.com Customer Service

The name was with namesilo for a few years. When I bought it, the registrant info changed. My concern was if this would trigger the 60 days lock. My logic was I got the auth code, then I could transferred out. if there was a lock, then the transfer just simply failed, right? Even started a post here to make sure.

After I transferred the domain to the new registrar. One or two days later I found there still no one year added to the domain. So I asked the new registrar, they told me transferring newly renew domains would caused the .net registry refunding the old registrar(namesilo) and with no one year added, that I should asked the old registrar(namesilo) for that refund they got from .net registry.

When I did so. namesilo support said there wouldn't be refund. Namesilo got the renewal fee refund from .net registry, right? So I said then "use that refund to add a one year renew to my another domain". They said that was not there policy.

So namesilo, what do you plan to do with that refund you got from .net registry? which I paid and got refund from .net registry. And you just took it for yourself?

 

[bluemeteor]

There was no warning in the email to state transferring newly renewed domain within 45 days would caused registry to refund. Since you had the 60 day lock warning in the email. It would lead customer to think there was no other problem else. That's like a trap.

Namesilo isn't the cheapest; the website design isn't good; As domainer I won't need privacy guard. I don't do outbounce, no need for email forward. Only thing I expected for was unexpected problems like these happen, hopping registrar can solve it. Cos I heard namesilo's services was better than the others.

Not only did they too reluctant to solve it, they simply had an policy not to refund. Not only does this mean your services is bad. But also this policy, which states namesilo would take the registry's refund for themselves, instead of giving back to customer who paid this money, is an ill intention to customer.

Now namesilo is not better than other registrars.

 

[creataweb]

@namesilo