Nameservers Changed Issues on Sav.com

[xmarthost]

My nameservers for all domains have been changed to ns1.all-harmless.domains and ns2.all-harmless.domains, and I am unable to change the DNS again. What could be the issue?

Also, a friend of mine is facing the same problem with over 600 domains. What's going on with sav.com?

 

[Future Sensors]

Given your size, blackholing 40K domains in a short timespan really should make you wonder what's going on.

I agree. @Nick R is CTO at Sav.com, and ultimately responsible for this debacle.

How could this happen, and what measures are being taken to ensure this does not happen again?

It's not the first time.

 

[xmarthost]

Hello All. We just wanted to jump in and comment on this thread real quick. Sav does not tolerate domain abuse and takes abuse reports very seriously. We recently disabled a number of customer account’s and their domains after receiving verifiable evidence of one or more domains engaged per our Domain Name Registration Agreement. A few accounts were re-enabled after the customer agreed to make changes but this was not the majority. While we will be improving the notifications sent out to customers with domains engaged in abuse we will take action on any accounts and domains involved in abuse to do our part to help continue to make the Internet a safer place each and every day.

You have ruined your reputation by suspending 600+ domains in an account due to the abuse of just one domain.

Now, no customer will renew their domains on sav.com, which will only harm you. No registry suspends entire accounts in this manner, as you have done. No registry changes the nameservers of domains in such a way that requires changing the nameservers for all domains later.

I don't think there would be so much pressure on the backend at sav.com that they would suspend 600 domains over a single domain dispute, causing such distress to the owner.

 

[pb]

Hello All. We just wanted to jump in and comment on this thread real quick. Sav does not tolerate domain abuse and takes abuse reports very seriously. We recently disabled a number of customer account’s and their domains after receiving verifiable evidence of one or more domains engaged per our Domain Name Registration Agreement. A few accounts were re-enabled after the customer agreed to make changes but this was not the majority. While we will be improving the notifications sent out to customers with domains engaged in abuse we will take action on any accounts and domains involved in abuse to do our part to help continue to make the Internet a safer place each and every day.

Oh wow, I gave you guys the benefit of the doubt but here you come and openly admit that you blocked people's full accounts because of "verifiable evidence of one or more domains" [being used for abuse]*. Not fake account data, not suspicious payments, but a single report for a single domain... How did you even come to the conclusion that it was the right course of action?

(*) I deal with this stuff from time to time and I know exactly what it *can* mean, it can be some random government agency (thus "verified") sending a report that a domain is similar to a government domain (something like whitehouse.com) or simply being parked with ads (which for them somehow equals to "used for phishing"). Not to even mention that the domain might have actually been used for phishing or distributing malware *because the site was hacked*. Some registrars block these domains without further insight, some investigate the issue and work with the customer to resolve it, and some, apparently, just block the whole account and call it a day. Personally I would only be using the second kind... Which is sad and cumbersome, because currently most of my .com portfolio sits with sav.com...

 

[dirk]

How could this happen, and what measures are being taken to ensure this does not happen again?

Gonna speculate a bit here...

It's by design. Mitigating possible risk. Let's not forget, sav's owners are a domainer's direct competition.

Sav isn't a typical registrar like NC/DD GoDaddy even (although debatable).

Clients merely exist to facilitate the number of dums to make it worthwhile for them to own their own registrars to strengthen their position and grow the value of their own domain investments.

 

[zotix]

How could this happen, and what measures are being taken to ensure this does not happen again?

(A little bit sarcasm) but probably with this measures being taken:

One Sr. Phyton Dev Position posted 5 Days ago; was it the Day or one Day before this show started?

zotix

 

[Future Sensors]

One Sr. Phyton Dev Position posted 5 Days ago; was it the Day or one Day before this show started?

Did you know that Python consumes 76 times more energy and is 72 times slower than C?

 

[dirk]

Did you know that Python consumes 76 times more energy and is 72 times slower than C?

Popcorn Time!

 

[zotix]

Did you know that Python consumes 76 times more energy and is 72 times slower than C?

Did you read somewhere in a post where I wrote that I never argue with developers because it's always a loss for the IT-PM?
We live in times of capitalism, and it is always better to have a fast way to shut down abusive domains. I mean accounts, C - would be quicker.
I learned a lot in this Thread. Unfortunately, the part with the end-to-end ICANN Report is missing so far.
Anyways: Proper Risk Management, Marketing Communications, and Professionalism while communicating such messages.

And, last but not least, Not ending such a drastic Post (for People who are affected), and probably cry about their loss, with:

make the Internet a safer place each and every day.

Instead of a formal Post, with AT LEAST:

We will do 1), 2), 3)
We appreciate your understanding.

Best regards,
Name


And not to forget:

We just wanted to jump in and comment on this thread real quick

4-5 Days later.

---

I don't know which Thread was more entertaining, the "Warning Thread", or this one.

Also, SAV might lose customers who get reactivated again.

It's such a great story. (At least back then)
https://www.dnjournal.com/archive/lowdown/2021/dailyposts/20211012.htm

According to @Bob Hawkes post:
https://www.namepros.com/threads/nameservers-changed-issues-on-sav-com.1331172/post-9217193

DUM is still at 1,96mn, so it has not been updated.
https://domainnamestat.com/statistics/registrar/others

Perfect guide for How to destroy your reputation - Kindle Version

---

Best regards,
zotix

 

[ryan87]

If you have any doubts or if there are probably better / more logical reasons, let me know.

I don't know how it works. I was genuinely curious to learn why you had that opinion. Thanks for the reply.

 

[zotix]

in 2 Days, 30k regs- looks like the accounts that have been reactivated? I dont remember something special last Monday / Tuesday.

Thats a massive spike. Implications?

Kind regards,
zotix

 

[webinhost]

Hello All. We just wanted to jump in and comment on this thread real quick. Sav does not tolerate domain abuse and takes abuse reports very seriously. We recently disabled a number of customer account’s and their domains after receiving verifiable evidence of one or more domains engaged per our Domain Name Registration Agreement. A few accounts were re-enabled after the customer agreed to make changes but this was not the majority. While we will be improving the notifications sent out to customers with domains engaged in abuse we will take action on any accounts and domains involved in abuse to do our part to help continue to make the Internet a safer place each and every day.why

Hello All. We just wanted to jump in and comment on this thread real quick. Sav does not tolerate domain abuse and takes abuse reports very seriously. We recently disabled a number of customer account’s and their domains after receiving verifiable evidence of one or more domains engaged per our Domain Name Registration Agreement. A few accounts were re-enabled after the customer agreed to make changes but this was not the majority. While we will be improving the notifications sent out to customers with domains engaged in abuse we will take action on any accounts and domains involved in abuse to do our part to help continue to make the Internet a safer place each and every day.

Every scammer say that after scame done this is under our terms and conditions like insurance company that called scam sir you can not suspend 200 Domain base on one Domain abuse you should give first warning but you directly suspend account and domain remember this you do with us same happened with you in future that called karma

 

[Grilled]

Thanks for taking the time to respond.

A) maybe you take things a bit too seriously or lack resources to confirm abuse.

B) you attract an insanely high number of dodgy customers.

Given your size, blackholing 40K domains in a short timespan really should make you wonder what's going on.

I appreciate your respectfulness,

However, does copying and pasting the same generic message across multiple websites actually count as taking time to respond?

It seems more like an automated response, which makes me wonder,

Did Sav actually read any of the posts here? Did Sav actually read any of the abuse reports?

Or is Sav just flying automated these days, putting some members in automated venus flytraps with no human recourse?

Spoiler: How automated support is supposed to work

Vs

Spoiler: How automated support actually works

 

[scithe]

I wish they'd be specific on what was violated. Were these guys shill bidding their own domains? Were they being used for illegal activity like pretending to be a bank? Were they just using SEDO parking and Sedo chose to advertise with some unusual ad techniques (I've had a few of my own parked domains there redirect to duckduckgo searches and other things that weren't just a static page with 3 text ads)?

 

[Seventy]

Show attachment 260141

To clarify, I wasn't asked to make a single change.

Domain names are still pending transfer and will soon need to be "set back" to Atom nameservers as they will be removed there.

Possible scenarios could be, client abuse, hacked websites, or false reports, I did see some domains in here from others that are fit for a UDRP none of which should be handled in such a matter.

Following a thorough review of your domain portfolio and the associated abuse reports, we have assessed that your account poses a high risk. Consequently, we have disabled your domains and locked your account. Please note that this decision is final and will not be reversed.

Also From Chris,

Sav does not tolerate domain abuse and may disable your account and domains should any of them be reported for verifiable abuse in the future. While we will be improving the notifications sent out to customers with domains engaged in abuse, we will take action on any accounts and domains involved in abuse to do our part to help continue to make the Internet a safer place each and every day.

Their initial statement is simply put, false false.

I have domain names registered over a span of multiple years, in the beginning, I always moved domains out as their system had huge flaws such as domains disappearing, and random domains showing up in my account yet at least I gave them the chance to solve these issues.

From hosting to domains, everything is a cooperation and I can't mention enough how important it is ALSO FOR ME to isolate what went wrong, tech issues will happen.

Nothing of this happened in error and seeing Chris's post here you already know it didn't. Spammers or domain abuse does not suddenly happen, not mapping out a well-coded system, hiring the right people, and not overseeing possible issues due to lack thereof, are going to attract a whole bunch of bad apples.

Spammers will clearly find you, a simple Google search will show a lot of bad faith offenses from Sav's client base, all it takes is one forum post on a spamming forum saying Sav.com is understaffed and flawed without a law team ready to be taken advantage of off, you then out of the blue decided to email that out and fix your reputation, by possibly destroying someone's life savings.

There truly isn't an excuse for this.

Clearly, that email went out, with blessings from above, and even if it didn't it shows the lack of communication within their small team, can't handle the situation correctly and open themself up for some serious claims. It would take one client to go absolute ape shit and it's game over.

Anyway in the spirit of entrepreneurship, nothing is perfect and I do like Sav.com, it's undeniable they have some of the best auctions going so a lot of things are going right, just don't even touch my domains, I sue from Antarctica if I have too, don't start a dictatorship in the name of keeping the internet safe, that's not how it works.

You might want to hire a legal team on top of those Python programmers.

Oh P.S Sav, Chris certainly delayed a long-term project in the making I was about to start at the beginning of this week, plus some stress regarding the first email, then the second email, lack of transparency and I still find it odd that not a single report was forwarded, messy stuff.

Also wonder where these domains would end up, as you are treating people with full account lockdowns, without further explanation, kinda of stupid if you ask me but I guess if you GEO target certain clients you wouldn't face court.

 

[Future Sensors]

Hi @Seventy

Thanks. Did you mean Nick, instead of Chris?

 

[Seventy]

Hi @Seventy

Thanks. Did you mean Nick, instead of Chris?

No, I meant Chris.

See attachment.

 

[Nick R]

Hello Again. We want to introduce everyone to a new NamePros user and partner of ours, @CleanDNS. For the last 3 years, Sav has worked with the team at @CleanDNS to review and process all domain abuse reports, work with registrants regarding abuse and to prevent abuse by disabling domains as accounts as needed. You can read more about recent actions taken here: https://cleandns.com/sav-com-and-cleandns-tackle-domain-name-abuse-at-an-unprecedented-scale/

If you want to know the exact details on why an account or domain was disabled and, you are the holder of the account, you can now DM CleanDNS directly from within NamePros and they can share that information.

Just a reminder that while we are actively working on one, Sav does not have a reseller program and each user is directly responsible for abuse on any of their domains.

 

[Seventy]

Hello Again. We want to introduce everyone to a new NamePros user and partner of ours, @CleanDNS. For the last 3 years, Sav has worked with the team at @CleanDNS to review and process all domain abuse reports, work with registrants regarding abuse and to prevent abuse by disabling domains as accounts as needed. You can read more about recent actions taken here: https://cleandns.com/sav-com-and-cleandns-tackle-domain-name-abuse-at-an-unprecedented-scale/

If you want to know the exact details on why an account or domain was disabled and, you are the holder of the account, you can now DM CleanDNS directly from within NamePros and they can share that information.

Just a reminder that while we are actively working on one, Sav does not have a reseller program and each user is directly responsible for abuse on any of their domains.

Allow me to rephrase this for you Nick.

1. Avoid getting domains for clients from your auction place.

2. Avoid parking domains you have with Sav, who knows, someone will get offended by the ads they are showing.

3. Don't even think of hosting a website, imagine you forget to update WordPress, and they take ALL your domain names.

4. Imagine getting a domain name from an auction with previous abuse claims, and another hits in.

5. You are throwing out damaging statements to your clients that ALL domains are gone, and then you start re-enabling accounts again crawling back on your initial claims.

6. Unless my memory got lost in the process, I am pretty sure there was a Twitter (X) conversation with Bob where it seemed you were telling this was some sort of mistake.

7. Let's be honest here, it takes a 5-minute Midjourney prompt to completely clear out someone's portfolio.


In a groundbreaking effort to improve internet safety and combat domain name abuse, Sav and CleanDNS recently disabled over 60,000 domains. These domains were found to be repeatedly engaging in phishing, spam, malware, and other forms of DNS abuse and online harm.

https://cleandns.com/sav-com-and-cleandns-tackle-domain-name-abuse-at-an-unprecedented-scale/

You certainly seem proud.

Think my domains might be safer in North Korea at this point, if you can't find balance and logic I can only imagine this to be a game-over situation.

For those who need it, you might want to reach out to them.

https://aplegal.com/domain-name-theft-lawyers/

A Reddit post on this as well...

https://www.reddit.comrule_violations/comments/1edc3iy/savcom_scam/

Before you start policing the Internet on behalf of a private owned company you might want to work on a better platform first where my domains don't randomly go to auction, oh boy so many things have happened with Sav.com.

 

[Future Sensors]

Hello Again. We want to introduce everyone to a new NamePros user and partner of ours, @CleanDNS. For the last 3 years, Sav has worked with the team at @CleanDNS to review and process all domain abuse reports, work with registrants regarding abuse and to prevent abuse by disabling domains as accounts as needed. You can read more about recent actions taken here: https://cleandns.com/sav-com-and-cleandns-tackle-domain-name-abuse-at-an-unprecedented-scale/

If you want to know the exact details on why an account or domain was disabled and, you are the holder of the account, you can now DM CleanDNS directly from within NamePros and they can share that information.

Just a reminder that while we are actively working on one, Sav does not have a reseller program and each user is directly responsible for abuse on any of their domains.

You're essentially saying that it wasn't Sav that made the mistake, and you're hiding behind an external company that you hired to handle abuse.

I advise others not to send DMs to the mentioned account of the hired company. Sav remains responsible for handling these issues, including communication with its own customers at all times.

 

[bmugford]

Hello Again. We want to introduce everyone to a new NamePros user and partner of ours, @CleanDNS. For the last 3 years, Sav has worked with the team at @CleanDNS to review and process all domain abuse reports, work with registrants regarding abuse and to prevent abuse by disabling domains as accounts as needed. You can read more about recent actions taken here: https://cleandns.com/sav-com-and-cleandns-tackle-domain-name-abuse-at-an-unprecedented-scale/

If you want to know the exact details on why an account or domain was disabled and, you are the holder of the account, you can now DM CleanDNS directly from within NamePros and they can share that information.

Just a reminder that while we are actively working on one, Sav does not have a reseller program and each user is directly responsible for abuse on any of their domains.

Unless you can establish some pattern of abuse, locking down an entire account for one instance seems kind of ridiculous. Unless, that one incident is such a blatant violation.

Many things can trigger valid (or invalid) abuse reports. Locking down an entire account, is an extreme response in most cases.

Brad