Nameservers Changed Issues on Sav.com

[xmarthost]

My nameservers for all domains have been changed to ns1.all-harmless.domains and ns2.all-harmless.domains, and I am unable to change the DNS again. What could be the issue?

Also, a friend of mine is facing the same problem with over 600 domains. What's going on with sav.com?

 

[Chris Hydrick]

I saw @Chris Hydrick making great business plans using Gemini, could be even better in creating comprehensive summaries of this discussion.

Copy and pasting all of these posts from my phone would be a nightmare!

But duly noted, if nobody else does it by the time I set up my desktop, then I'll run this thread through some AI to see if it can provide a breakdown along with maybe some recommendations.

 

[Future Sensors]

Appreciate it, would be helpful even for those who've followed this thread from te beginning.

 

[Chris Hydrick]

No, the comment you quoted was when the Thread became a Live Chat because comments were posted within minutes.

Exactly!! He was responding to Brad's posts in real time... for Nick to respond to all of us simultaneously, well I don't think it matters if Nick was on his phone or desktop, a lot was being thrown at him.

I hope he comes back to address other points, but with 20 pages (or however many posts since this morning) I imagine there could be a uhhh, where do I start overwhelming sense.

For those who have been following all of this thread, maybe y'all could find or try to agree on the 3 most pressing issues/questions we want Nick to definitively answer?

 

[zotix]

Appreciate it, would be helpful even for those who've followed this thread from te beginning.

I can do a summary

- Initial Issue
- CleanDNS Role
- Topics that have been addressed
- Additional Problems occurred during the discussion
- Topics that are under investigation from SAV/CleanDNS
- Topics that are unclear so far [open Topics]
- This comes with the point above Regulatory, Legal & Compliance-related unclarities
- Way forward as of xx of August 2024

Since I will do it manually, I can put the Post No. with quotes in that Document.
3 Pages max should be enough.

@Chris Hydrick I hope you understand that my answer was a bit sarcastic (the part with the approaches to get the track on that topic). I mean, technically, those are ways I use, but I don't want to offend you.

Mustafa

Edit: I can also attach a Spreadsheet with specific "Big Topics" as categories, broken down into little Tasks inside those buckets, and indicate whether those are solved or not.
There are not like 15 things, but still - to have an eye on that.

And if Nick returns or not, it is up to him; nobody is forced to do so. I hope he will, ideally with an official post/article or whatever format to list things, that have been changed, will change etc.

 

[zotix]

Exactly!! He was responding to Brad's posts in real time... for Nick to respond to all of us simultaneously, well I don't think it matters if Nick was on his phone or desktop, a lot was being thrown at him.

And that's the point; even though I respect Brad & his knowledge, more people asked things. Talking to the, let's say, most senior Domainer and ignoring others is not a way I like.

 

[Future Sensors]

For those who have been following all of this thread, maybe y'all could find or try to agree on the 3 most pressing issues/questions we want Nick to definitively answer?

I have more than three issues, but here are three to start with.

1/ Why is Sav attracting so much abuse compared to other registrars, despite many years of efforts by CleanDNS which is doing managed abuse handling for Sav. So, this mainly concerns the relatively small size of Sav as a registrar measured by DUM, and the immense number of abuse issues as published in overviews of independent organizations that track and combat many aspects of DNS abuse, fraud, and Internet related crime.

2/ Did Sav properly estimate in advance what ugly consequences this joint experimental action by Sav & CleanDNS would have, especially when it comes to false positives, locking complete accounts, and having to reverse this. What are they going to do differently next time?

3/ The outstanding question to CleanDNS' General Counsel regarding DMs.

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[zotix]

I have more than three issues, but here are three to start with.

1/ Why is Sav attracting so much abuse compared to other registrars, despite many years of efforts by CleanDNS which is doing managed abuse handling for Sav. So, this mainly concerns the relatively small size of Sav as a registrar measured by DUM, and the immense number of abuse issues as published in overviews of independent organizations that track and combat many aspects of DNS abuse, fraud, and Internet related crime.

2/ Did Sav properly estimate in advance what ugly consequences this joint experimental action by Sav & CleanDNS would have, especially when it comes to false positives, locking complete accounts, and having to reverse this. What are they going to do differently next time?

3/ The outstanding question to CleanDNS' General Counsel regarding DMs.

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Idea: what about creating a Google spreadsheet to let everyone put their topics in? I can group them later on & summarize/mark the similar ones.
Or we just collect the points here in the Thread, but I understand - spamming this Thread full is not the best way for someone to follow, I totally agree.

Edit: Will ofc. still write the summary, might also help others who write articles about this topic.

 

[Future Sensors]

Idea: what about creating a Google spreadsheet to let everyone put their topics in? I can group them later on & summarize/mark the similar ones.

This feels like something I wouldn't be interested in doing. This discussion has already taken up quite a lot of my time and I consider Sav and CleanDNS able to read everything carefully and understand what has been said.

I think an even better AI summary by, for example, Google Gemini would be very valuable for all parties. Maybe there are better AI text summarizers suited for this. It wouldn't hurt to try a few and see how they summarize this discussion.

 

[Future Sensors]

Edit: Will ofc. still write the summary, might also help others who write articles about this topic.

That is to be appreciated. There are some other threads on this forum that also deserve a summary, such as the threads about Epik.com and Rob Monster's fraudulent activities.

 

[scithe]

1/ Why is Sav attracting so much abuse compared to other registrars, despite many years of efforts by CleanDNS which is doing managed abuse handling for Sav. So, this mainly concerns the relatively small size of Sav as a registrar measured by DUM, and the immense number of abuse issues as published in overviews of independent organizations that track and combat many aspects of DNS abuse, fraud, and Internet related crime.

I think Sav has run banner ads here on Namepros and likely other forums as well. Not to mention Namebio. Until Spaceship got really aggressive, Sav was the most affordable for a bunch of domain extensions as listed on tld-list.com when I would do searches. So being the cheapest definitely attracts the bottom feeders. How many of the bad actors were using $1 .xyz domains? When I have browsed their auctions for .xyzs it looked to me like there was a lot less gibberish domains to sort through than their used to be. When say gibberish, just let your cat walk across the keyboard and add .xyz and you'd see 500 or so of those expiring daily.

 

[Future Sensors]

When say gibberish, just let your cat walk across the keyboard and add .xyz and you'd see 500 or so of those expiring daily.

Thanks and yes, .xyz lifetimes in particular are suspiciously short-lived.

See https://www.namepros.com/threads/domain-name-lifetimes-baseline-and-threats.1298930/

 

[Mister.Domains]

Hello, thank you to everyone who participated in this post. I just noticed this issue today on X and have read most of the comments. I appreciate everyone who has taken this matter seriously, as if it were their own case. I find this issue unacceptable, and it’s something any of us could face. Imagine one day, without any notification, you discover that all your domains are deleted, your account is gone, and you can't even access or transfer your domains. This is a theft of your ownership. This year, I transferred most of my domains to SAV because it has been one of my top two registrars, and I've never had any issues with them—until now. But now, I'm really reconsidering that decision. Should I seriously think about transferring all my domains to another registrar?

 

[Nick R]

Hello All. It seems like we are covering some of the same topics on both thread and our Official thread. I don’t think there is anything new I can share regarding abuse, nameserver changes regarding abuse, expired auctions, our relationship with CleanDNS. Let me answer a few posts from overnight then let's wrap this thread up and continue in here https://www.namepros.com/threads/sav-official-thread.1202323/

@ryan87 – We have gone back and forth on publishing a hard standard of when we move from a domain-level suspension to an account but there are different thresholds where we would take action depending on the domain and the complaint. Take an account that has 2 domains, both CSAM and we get a verified CSAM complaint for 1 of the domains. If we believe the second domain will be used for CSAM as well, we will not hesitate to disable it as well. However, if we are talking about an account with 2 domain names, 1 is used for phishing and one isn’t, we will only disable the phishing domain. We do reach out to all registrants about abuse complaints, regardless of the nature of the complaint. As I have said multiple times before, we would love for this to be moved out of the registrar’s hands and into an independent body overseen by ICANN.

@zotix – Thank you for your business! Regarding data sharing, please see one of my previous posts regarding this. I can tell you that not even Sav has your payment information. Its sent straight to our payment processor, tokenized, and referenced by that token moving forward. No accounts are banned without some communication from us first, we are just going to expand that communication to make it clearer that an account is reaching a number of abuse complaints where if it should continue, we will disable the entire account.

@Future Sensors – Some registries do take an active role in disabling abusive domains, and some rely on the registrar. The registry's actions always supersede ours and we always welcome abuse mitigation from a registry level.

Question 1 – Being a low-cost registrar is usually great, but it does attract a higher level of abuse as well. If you are going to use a domain for abuse, you are going to want to get the best deal on it.

Question 2 – See my long post from yesterday; it covers what we are going to do differently. Regarding estimating the impact – yes, we did. Due to Question 1 above, we did want to make a one-time purge to disable to bad actors who were found to have repeated domain abuse AND ignored our messages to them to try to resolve the abuse. We just should have communicated our actions more clearly and given a last warning.


This will be my LAST post in this thread. We can continue the conversation over in our Official. See you all there.

 

[Future Sensors]

Thanks. Per your request, this discussion will now be continued in the Official Sav thread. See you all there.

https://www.namepros.com/threads/sav-official-thread.1202323/page-87#post-9226655

 

[Lox]

1.What's your recommendation for a safer Internet @Lox?

2. Should registrar's allow locked domains be auctioned in their expired auctions?

1. IWF serving registries s.a. Verisign, PIR, ... Corporate giants190+ etc

2. NO, but NO will not stop a few registrars to play softly on the flute

 

[ggg777]

So, now, after that sav re-enabled my account last week, i still cannot transfer my domains or change DNS.
My company's website has been down for 2 weeks, emails are also down.
Sav is barely answering my emails with instructions on how to change the nameservers, but the issue is that the name servers are not changing.
Also, domain status shows unlocked, but while i try to transfer to another registrar like spaceship or dynadot, i doesn't work. It shows that the domain name is still locked with the initial registrar.

Having all in place, from emails and communications with SAV, I will take legal action asap.

This is too much damage and irresponsibility from SAV to people who have businesses
This is the price we pay for cheap...