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Namecheap locked my account until 2099 for someone repeatedly trying to Login??? WTH

Located in Domain Registrar Reviews, started by UD, Jul 22, 2006

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  1. jerometan

    jerometan Established Member ★★★★★★★★★★

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    Admittedly, its quite unfair.

    Why dont you contact Paypal too, to see what happened.

    See why Paypal did a chargeback (Credit Card Company?)

    Or did someone hack your account and made fradulent purchases?

    Resolve this matter, or it might happen again.
     
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  2. EbookLover

    EbookLover Top Contributor VIP ★★★★★★★★★★

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    WOW! I have to say, I was really betting that NC would come through here but it seems that they are not. Something to think about when I buy my next domain, I guess. But then, I guess you get what you pay for. But it does seem shady and dangerous to buy form them. I have personally had no problems with them, though.

    But the thing is this...

    About that supposed $50K domain, how on earth can you prove that?

    Sure, we can all claim this and that, but if we cannot prove it, what good is to to even bring it up? I understand your emotions are running high, though. I know mine would be. But I just really wonder if there is anything that can be done at this point at all.

    One thing is for certain, though. I use paypal as little as possible. Basically only when I have to. I don't even keep a paypal balance. I don't trust my money with paypal. If I have the option to jsut use my credit card directly, I just use my card. My credit card company has my back, believe me, I know. LOL Paypal have a bad reputation that got better when ebay bought them, however, they still suck when it comes to customer service and support. Don't expect much if you do contact paypal about this.
     
    Last edited: Jul 26, 2006
  3. UD

    UD Account Closed

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  4. HuskyDomains

    HuskyDomains Established Member ★★★★★★★★★★

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    This wouldn't happen to me.. I don't buy domains via PayPal.. Nor do I sell .US names for 50K . . And I happen to know enough people that I could have a problem taken care of without resorting to board posts
     
  5. ripley

    ripley VIP Member VIP ★★★★★★★★★★

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    Is it really necessary to personalize things in this manner? I don't see how comments like this are of any use to anybody.

    ripley.
     
  6. HuskyDomains

    HuskyDomains Established Member ★★★★★★★★★★

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    You're right.. Remove it (If someone on here is a MOD).. It wasn't necessary. Arguing is not going to solve anything here. I hope UD gets her names back. I know NameCheap is going to be fine..

    Just make sure I get a screenshot of the 50K sale so that I can print this entire thread (5 pages of this nonsense) and eat it on a webcam...
     
  7. -db-

    -db- NamePros Inc. VIP ★★★★★★★★★★

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    I must respect Chelsie's desire to keep the particular name in question, private.

    So, without saying the actual name, it's interesting (just being a domainer) to see the general history of this name...

    - The .US version is already backordered at both main .US backorder sources I use. Chelsie, I hope both of those are you, since you have the pending deal waiting.

    - .ORG was just registered 23-Jun-2006, at GoDaddy, using whois privacy.

    - .INFO was just registered 29-Jun-2006, at GoDaddy, using whois privacy.

    - .BIZ was just registered Jul 22 2006, at GoDaddy, maybe even as a result of this thread?
     
  8. vokkerzen

    vokkerzen Established Member ★★★★★★★★★★

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    chelsie

    how old was your account with namecheap. Did you have it for a long time or did you just open it?
     
  9. UD

    UD Account Closed

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    They are both me -db- TY :)

    And I've had the account for a bit there. casually buying with it cctlds I couldn't get elsewhere usually .nu
     
  10. -db-

    -db- NamePros Inc. VIP ★★★★★★★★★★

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    Chelsie, that's great to hear! :tu:

    HuskyDomains, I'm not going to delete your post, or his reply, because I don't think it was a particulary offensive or 'personal' remark. Everyone is entitled to their opinion, and healthy skepticism is always good. It's a messed-up situation, no matter what viewpoint you see it from, all around, so all we ask is that people remain civil and not get carried away.

    And if somebody disagrees with me, or wants to override me, that's fine too. B-)
     
  11. UD

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    Last edited: Jul 26, 2006
  12. psalzmann

    psalzmann Established Member ★★★★★★★★★★

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    UD i noticed your SP thread/link with someone having the same problem, and again I see the NC rep in there helping that person.

    One thing to keep in mind is these companys have huge amounts of customers, and there isn't enough support staff or fraud staff to actually help every one at the exact moment they require help.

    Your domain is worth $50K, that guys domain is probably worth $30K to him, I think half of my domain portfolio is worth $100K :D it's just a matter of what we feel our property is worth.

    To NC and associates - The more you and your staff sit on these forums and maintain your reputation, more people will demand this constantly. As I'm sure you have better things to do than sit and help your own fraud department out, these are things that we all face in business and this is why you and your partners PAY out for these services.

    A quick recommendation to NC would be to allocate an extremely small portion of your staff to moderate these huge forums that can mean a huge difference for your rep. NamePros, Sitepoint and WHT to name a few.

    Just a thought. I couldn't help but feel for you as I can see this is the beginning of you tracking your customers down and trying to maintain your reputation.

    Maybe this is what you guys are doing, I have no clue.. sorry to be so noisy. :) I couldn't imagine handling 300,000 customers, 600+ is enough work for me as it is!
     
  13. UD

    UD Account Closed

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    I don't value my domains period unless I have an offer on them.
    He's not the only one with alot of customers. and that simply means he should be able to afford to have better customer support.. Read his posts around and even look up his name in google..

    He's pretty arrogant
     
  14. Dave_Z

    Dave_Z Electrifying Guy VIP ★★★★★★★★★★

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    Unfortunately that didn't seem possible based on Richard's post that the name
    in question was almost beyond the 120-hour/5-day grace period. If it's literally
    2-5 minutes, Namecheap only had a few minutes to decide whether to request
    cancellation/deletion and a refund or call the customer for a quick payment.

    We really don't know what the exact process is unless maybe a registrar's rep
    kindly explains the process for such. But I'd guess it's an administrative thing,
    and not a simple matter of just sending the "delete" command to the Registry
    and getting an instant response.

    It remains to be seen whether Namecheap made the right decision or not. You
    guys have your own opinions, of course, and I respect them.

    And as EbookLover said yet again, you get what you pay for. If you do want
    quality support for domain names, then be prepared to pay extra with one who
    you think can afford giving such.
     
  15. UD

    UD Account Closed

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    What is PendingDelete Status
    All domains that are deleted are initially placed on PendingDelete status before being purged from the Registry database and made available for registration. The exception to this rule are domains that are deleted with the first 5 days of the initial registration. These domains will not be placed on PendingDelete and will be purged immediately. Domains will remain on PendingDelete status for a period of 35 days before being purged, unless they are "redeemed" by the registrar. This period is known as the Redemption Grace Period (RGP). See below for more information on RGP and domain redemptions

    What is the Redemption Grace Period (RGP)
    The Redemption Grace Period is the 35 days following the deletion of a domain. The purpose of RGP is to allow registrars and/or registrants to correct for inadvertent deletions. During the first 30 days of the Redemption Grace Period, registrars may request the Registry to redeem the deleted domain, and thus restore it to it's original disposition prior to deletion. Redemptions may NOT be performed during the final 5 days of the RGP. The whois record will indicate if the domain is eligible for redemption. Domain that are eligible will be marked "PendingDelete (restorable)". Ineligible domains will have the status "PendingDelete (scheduled for release)". All redemption requests must be submitted through your registrar.


    Hey.. Apparantly you could have redeemed this for me too!

    Interesting and you chose not to why?.....

    Thanks a bunch!

    Of course you'd have already known this.
     
    Last edited: Jul 26, 2006
  16. Dave_Z

    Dave_Z Electrifying Guy VIP ★★★★★★★★★★

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    Chelsie, I posted previously that unlike expired domain names, those deleted
    under the 120-hour/5-day window don't go into redemption period. There is no
    way Namecheap or any registrar can re-secure a domain name deleted during
    that add/grace period they're allowed until it's available for re-registration.

    Edit: this is for .com and .net. Sorry, should've been more specific.
     
    Last edited: Jul 26, 2006
  17. B33R

    B33R Account Suspended

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    As I posted before Dave, that domain was already outside the 5 day period.

    Registration Date: Sun Jul 16 17:47:58 GMT 2006
    Updated Date: Sat Jul 22 00:21:00 GMT 2006

    Also the proof of that is now available in the deleted domain lists. The domain will be deleted and become available on 2006-08-26
     
  18. UD

    UD Account Closed

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    it appears to have been deleted past 5 days
     
    Last edited: Jul 26, 2006
  19. Dave_Z

    Dave_Z Electrifying Guy VIP ★★★★★★★★★★

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    I see. Thanks.
     
  20. RJ

    RJ Domain Buyer PRO VIP ★★★★★★★★★★

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    No, I don't think so. If it was past the five days, it would have went into the 35 day RGP (and been redeemable) instead of direct to the 5 day pending delete. There would have been no reason to delete the name if it was past the 5 days. He would have kept it in the frozen pending payment, just like with the .IN.
     
  21. UD

    UD Account Closed

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    Hrmm Odd then.. because all the other ones were available for reg days ago RJ?

    And why is this one showing next month?

    Sorry RJ. I am just trying to be 100% accurate here but it looks to me like it's not available for 35 days and I mistaken?
     
    Last edited: Jul 26, 2006
  22. RJ

    RJ Domain Buyer PRO VIP ★★★★★★★★★★

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    >> Hrmm Odd then.. because all the other ones were available for reg days ago RJ?

    I'll have to freshen up on my research to answer that.

    Each registry operates seperate of others. Let me see if I can find how it works with NeuStar (the fine folks who operate the .US registry). From the looks of it, they may be sending the 5 day grace names to PendingDelete instead of instant deletion.

    The 35 days applies to the entire RGP period, which consists of two individual periods. First a name goes into "REDEMPTIONPERIOD" for 30 days. During that period, you can pay a higher renewal fee to redeem the name. Then it goes to "PENDINGDELETE" FOR 5 days, during which time it is not redeemable.

    This is referring to names that are deleted normally, not during that 5 day window. That's why I'm pretty sure it was deleted during that 5 day window, because otherwise it would have went to redemption period for 30 days and not direct to PD.
     
    Last edited: Jul 26, 2006
  23. UD

    UD Account Closed

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    OK Thank's for clarifying.. let me know how your research goes.. It's all very confusing, frustrating and dissapointing.
     
  24. B33R

    B33R Account Suspended

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    The quotes from UD above came from Neustar - http://www.neustar.us/faqs/index.html#pendStatus

    I can only write what I see so if that's wrong then I apologize but the date is being listed as next month as I already have it on backorder for UD.
    It is odd that the whois is showing just "pending delete" rather than an extra status (restorable or scheduled for release) but the listing date appears to be accurate.


    I also want to apologize to Dave Zan, I think my tone and attitude before was uncalled for. It's been a long week... sorry. :)

    I just want to see this issue resolved so we can all get past this thread and carry on playing the domain game.
     
  25. RJ

    RJ Domain Buyer PRO VIP ★★★★★★★★★★

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    Actually, I was wrong! (and kind of glad to admit it in this case)

    .US doesn't use RedemptionPeriod/PendingDelete like .com and .net do.

    They have PendingDelete (restorable) and PendingDelete (non-restorable)

    This one is restorable!!
     

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