Name.com: my account was locked without any reason

[RU]

It says:

We were unable to locate a change request. Perhaps you requested the change more than 24 hours ago or you are not making the change from the same IP address in which you made the request.

I've created a ticket, but I am not hopeful to get a quick response.

Did anyone had the same issue?

Thank you.

 

[RU]

 

[mr-x]

It says:

I've created a ticket, but I am not hopeful to get a quick response.

Did anyone had the same issue?

Thank you.

Yep.

 

[RU]

Yep.

what should i do ? please help

 

[RU]

SOLVED!

name.com support is great!

 

[DKN]

SOLVED!

name.com support is great!

Name.com is one of my favorite registrar, I had a great support from them in past.

Glad your issue solved

 

[lotk]

I am having this same issue but I call their support number, stay on the line for 5 minutes and then just get a voicemail stating that they are sorry they missed my call and to leave a message. I need an answer right now, not later today or tomorrow. The least they could do is get a decent IVR to give a wait time and not end the call automatically.

 

[wwwweb]

This is very troubling to hear, this locking of accounts.

 

[lotk]

I just got an answer on my 3rd time calling. They say my account has been closed... With almost 100 domains in it! I am not happy with them right now. They better get this resolved asap. On hold and waiting on compliance team now.

 

[lotk]

I was told that there was no reason my account should have been closed. I guess they just "unclosed" it and now I have access to my account and domains. Overall a good experience but would be much better with a better IVR.