Name.com charges twice for a domain ?

[AlexaM]

I've registered 3 domains in name.com , for ther first one I paid 5.99 a com domain. But the next two I've been charged twice .. once for the domain and once for the authorisation of the payment. Has anyone experienced this? I sent them several emails the last month , but they never respond.

 

[xrvel]

Never have the same experience.
I only pay 5 for the first registration

 

[weblord]

give them an email with ample proof they might not understand what you're saying.

 

[AlexaM]

I did give them an example but they dont respod to my mails at all !

Here are the payments :

Payment To Name.com LLC Jun. 26, 2008 Completed Details -$5.89 USD $0.00 USD
Authorization To Name.com LLC Jun. 26, 2008 Completed Details -$5.89 USD $0.00 USD

---
Jun. 17, 2008 Payment To Name.com LLC Completed Details -$5.99 USD $0.00 USD -$5.99 USD
Jun. 17, 2008 Payment To Name.com LLC Completed Details -$5.99 USD $0.00 USD -$5.99 USD
----
Jun. 5, 2008 Payment To Name.com LLC Completed Details -$5.99 USD $0.00 USD -$5.99 USD
Jun. 5, 2008 Payment To Name.com LLC Completed Details -$5.99 USD $0.00 USD -$5.99 USD
----
I just checked the first domain registration , witch is on June 5th this one has been charged twice as well ..

What does this mean ?

Thanks for the answers

 

[weblord]

there are times like that when isp fluctuates or disconnects and then reconnects again during middle of transaction, you should give them a headsup for them to cancel the duplicate charges, all good registrar should cancel within 24 to 48 hours.

or much better call them to show them the urgency of the matter, if they don't cooperate usually out of frustration, your last resort is your credit card company to file a dispute.

usa: 720-249-2374 | usa: 202-787-1972
uk: +44 2070-787470 | canada: 604-628-0251
[email protected]

I did give them an example but they dont respod to my mails at all !

Here are the payments :

Payment To Name.com LLC Jun. 26, 2008 Completed Details -$5.89 USD $0.00 USD
Authorization To Name.com LLC Jun. 26, 2008 Completed Details -$5.89 USD $0.00 USD

---
Jun. 17, 2008 Payment To Name.com LLC Completed Details -$5.99 USD $0.00 USD -$5.99 USD
Jun. 17, 2008 Payment To Name.com LLC Completed Details -$5.99 USD $0.00 USD -$5.99 USD
----
Jun. 5, 2008 Payment To Name.com LLC Completed Details -$5.99 USD $0.00 USD -$5.99 USD
Jun. 5, 2008 Payment To Name.com LLC Completed Details -$5.99 USD $0.00 USD -$5.99 USD
----
I just checked the first domain registration , witch is on June 5th this one has been charged twice as well ..

What does this mean ?

Thanks for the answers

 

[AlexaM]

Well I do not want to go that far , it is only 15$ but it is not possible as far as I know name.com is a reputable company how can this be possible? I dont even afford to call them I would pay even more than 15$ for the phone call.

I will email them again , its not any isp flcutiion that happens once but not every time.

Thanks again

 

[weblord]

try sending them a fax
http://name.com/contactus.php
it's free online
http://faxzero.com/

Well I do not want to go that far , it is only 15$ but it is not possible as far as I know name.com is a reputable company how can this be possible? I dont even afford to call them I would pay even more than 15$ for the phone call.

I will email them again , its not any isp flcutiion that happens once but not every time.

Thanks again

 

[AlexaM]

Oh thanks ! Appreciated

 

[weblord]

you're welcome, anything to get name.com's attention, after all it's your money.

Oh thanks ! Appreciated

 

[AlexaM]

The fax has been sent. I will update once I get an answer. I believe companies like name.com are not allowed to reject support emails. I just cheked it is nearly a month since my first support email.

 

[st0rmer]

The same thing appears on my paypal thing too, and i was worried at first.

But it does seem that they only charge once, not twice. The authorisation doesn't seem to take money - but i could be wrong

 

[P9Media]

Same thing happened to me two weeks ago, but as far as I could tell they only took the money once, even though the charge appeared twice on PayPal.

They seem to have problems with the servers on a regular basis though. Took me two hours yesterday until I could buy a domain from them. The PayPal payment kept failing because they couldn't make the connection with Name.com

Anyone knows a registrar that offers $6 domains for the first year and also gives free whois protection?

 

[larryharlow]

They charged me twice for registering 1 domain. Didnt care.