My 1st domain sale experience with Uniregistry.

[franka46]

My 1st domain sale experience with Uniregistry.

This is not about who is wrong or right ,maybe it's because this is my first domain sale at uniregistry .
But it left a negative impression on me ,so much so that I disabled all my 1240 domain being brokered by uniregistry from now .I also send 3 Tweets to Frank Schilling without getting a reply
I also will move any renewal domains away from uniregistry .
You make your own judgement on this or maybe you have simular story .
-----------------------------------------------------------
Here is why .
I recieved an email from Christopher Aguilar,from Unireg.
Offer of $100 for domain ....com
I countered with $300----The buyer agreed and i would get $255
This opportunity will be subject to our standard 15% commission. Please price your domain accordingly to include the commission as it will be deducted from the final purchase price.
-----------------------------------------------------------------------
Then I received another email from Chris .
Message from Christopher Aguilar at Uniregistry.com:
Buyers offer $400.00
Commission rate 15%
"""" Net price $340.00*""""
------------------------------------------------------------------------
Hi Chris
I am just wondering why the buyer and i agreed on $300 for the domain in the first place
and you still tried to get a higher price ?I did NOT ask you to get a higher price !!!
He was just about to cancel the deal because of this .
----------------------------------------------------------
Message from Christopher Aguilar at Uniregistry.com:
Hi Frank,
The buyer is maxed out at 400. You would net 224.80.
What do you think?
Buyers offer $400.00
Commission rate 43.8%
"""""Net price $224.80*""""
--------------------------------------------------------------------------
Congratulations! Your transaction to sell ....com is complete!
The domain has been transferred to the buyer and we've credited your account with your earnings from the sale. Should you have any further questions, please contact our support team. Thank you for using the Uniregistry Market!

Domain: .......com
Sale price: $400.00
Commission: $190.52
Earnings: $209.48
=======================================================
In all our 10 or so conversations the line " Brokers fee is $175 " has only been mentioned ONCE.
I also told Chris that i wanted to be paid via Paypal but they still used Credit Card ,because
I am being charged $25 fee.

 

[franka46]

Comments from Buyer after the price had been jacked up by Chris from $300 to $400
[i agreed to sell at that price ]

Hello. I need to make a website as soon as possible. If I can't get it for 400 then I will use a different name for the website but I have other options for domain. I will pay 400 dollars today if the owner is willing. If not, I have to make a website so I will be going elsewhere. Thanks

 

[franka46]

Low offer received via Uniregistry Intake. The offer of $400.00 did not meet the minimum bid of $2,000.00.
Comments:
Thank you for getting it down. Our budget is so tight right now. Even 750 is a lot for us. Our Max offer can only be 300 but if he can do 400 I'll somehow make that work. Thanks again.

Chris
Domain Broker
Last Tuesday at 9:37 PM
To: "Nick Silva" <[email protected]>Subject
Hi Nick,

""""I was able to convince the owner to come down to $750. """"

THIS IS A LIE !! NOBODY CONVINCED ME OR EVEN MENTIONED THIS AMOUT TO ME ""

This is the lowest it has been offered to anyone.
I would highly recommend moving forward.
Best,

 

[Aspiring Billionaire]

Wow! That's crazy. I'd do the same if it was me, move on and never look back. @Frank.Schilling

 

[owntype]

WTF!

 

[stewmath]

Ive also heard similar of other sellers mentioning they have lost sales in the past because the brokers kept asking for more money even after a price had been agreed.

 

[franka46]

So Uniregistry answers your inbound offers (emails you could easily manage yourself) and then takes a huge cut. Why is anybody there especially lower budget domains? I don’t get it. They take almost half your profit on a small sale?

They only reason im there is that i like their website ..domain search and checkout ..takes 5 seconds

 

[franka46]

All my domain details and contacts are visible at WHOIS

 

[NoBS]

Yes they give the buyer the option to pay with different methods at no cost to them. Negotiations can be pretty intense, and at the end of it if the buyer sees another fee it could kill the deal. I think Frank or someone from Uni talked about this in a DomainSherpa episode.

Your min offer set to $2,000, so if he skipped over your message for whatever reason that's the figure he was working towards.

The commission goes to uniregistry, I don't know what % the broker gets.

For a moment I thought you published the buyers email, but I think it's yours. Might want to remove before the spam bots pick it up.

Check your settings so inquiries are not automatically sent to a broker if your selling at such a low price.

 

[franka46]

Yes they give the buyer the option to pay with different methods at no cost to them. Negotiations can be pretty intense, and at the end of it if the buyer sees another fee it could kill the deal. I think Frank or someone from Uni talked about this in a DomainSherpa episode.

Your min offer set to $2,000, so if he skipped over your message for whatever reason that's the figure he was working towards.

The commission goes to uniregistry, I don't know what % the broker gets.

For a moment I thought you published the buyers email, but I think it's yours. Might want to remove before the spam bots pick it up.

Check your settings so inquiries are not automatically sent to a broker if your selling at such a low price.

---------------------------------------------------------
"Nick Silva" <[email protected]
is another Uni broker
He is the one that told the buyer that he talked to me .and was able to

REDUCE THE PRICE TO $750
Which is NOT true

 

[Jeffrey Gabriel]

My 1st domain sale experience with Uniregistry.

This is not about who is wrong or right ,maybe it's because this is my first domain sale at uniregistry .
But it left a negative impression on me ,so much so that I disabled all my 1240 domain being brokered by uniregistry from now .I also send 3 Tweets to Frank Schilling without getting a reply
I also will move any renewal domains away from uniregistry .
You make your own judgement on this or maybe you have simular story .
-----------------------------------------------------------
Here is why .
I recieved an email from Christopher Aguilar,from Unireg.
Offer of $100 for domain ....com
I countered with $300----The buyer agreed and i would get $255
This opportunity will be subject to our standard 15% commission. Please price your domain accordingly to include the commission as it will be deducted from the final purchase price.
-----------------------------------------------------------------------
Then I received another email from Chris .
Message from Christopher Aguilar at Uniregistry.com:
Buyers offer $400.00
Commission rate 15%
"""" Net price $340.00*""""
------------------------------------------------------------------------
Hi Chris
I am just wondering why the buyer and i agreed on $300 for the domain in the first place
and you still tried to get a higher price ?I did NOT ask you to get a higher price !!!
He was just about to cancel the deal because of this .
----------------------------------------------------------
Message from Christopher Aguilar at Uniregistry.com:
Hi Frank,
The buyer is maxed out at 400. You would net 224.80.
What do you think?
Buyers offer $400.00
Commission rate 43.8%
"""""Net price $224.80*""""
--------------------------------------------------------------------------
Congratulations! Your transaction to sell ....com is complete!
The domain has been transferred to the buyer and we've credited your account with your earnings from the sale. Should you have any further questions, please contact our support team. Thank you for using the Uniregistry Market!

Domain: .......com
Sale price: $400.00
Commission: $190.52
Earnings: $209.48
=======================================================
In all our 10 or so conversations the line " Brokers fee is $175 " has only been mentioned ONCE.
I also told Chris that i wanted to be paid via Paypal but they still used Credit Card ,because
I am being charged $25 fee.

Frank,

My name is Jeffrey Gabriel

 

[franka46]

Frank,

My name is Jeffrey Gabriel

Hi
Do i know you?

 

[Arca]

Ive also heard similar of other sellers mentioning they have lost sales in the past because the brokers kept asking for more money even after a price had been agreed.

Happened to me too.

Most Uniregistry "brokers" - Extremely unprofessional and annoying.

If you make the unfortunate mistake of inquiring about a Uniregistry listed domain you're spammed senseless with follow up emails for years thereafter.

I've had poor experiences with their broker team both as a seller and a would-be buyer.

 

[JB Lions]

What happened here:

Jeffrey M. Gabriel Account Auto-Closed

How does this broker stuff work at Uniregistry? I might understand using a broker if they have contacts or do outbound marketing for you. Is that what they do? Or is it more just responding to inquiries they get with domains you have with them? If it's that, why would you pay for something like that, since, they would basically just be relaying info to the potential buyer. Information you decide, price, etc. and you like that they follow up?

 

[korganian]

I self negotiated with a buyer for 8 months for one of my domains listed at Uniregistry. I never requested to use a broker and the buyer did not request a broker. I went ahead and listed it with a BIN price of the agreed $1,000 and told the buyer to complete her purchase using the BIN button. Uniregistry assigned a broker to collect a commission for the sale without my permission. When I contacted them about it, they told me that they will always automatically assign every BIN sale to a broker, regardless of the wishes of the seller.

 

[Ategy]

I self negotiated with a buyer for 8 months for one of my domains listed at Uniregistry. I never requested to use a broker and the buyer did not request a broker. I went ahead and listed it with a BIN price of the agreed $1,000 and told the buyer to complete her purchase using the BIN button. Uniregistry assigned a broker to collect a commission for the sale without my permission. When I contacted them about it, they told me that they will always automatically assign every BIN sale to a broker, regardless of the wishes of the seller.

Was the commission any different than it would have been? Seems there's still a base commission for selling via their platform? (asks the bad domainer who still doesn't have his domains listed everywhere possible .. lol)

 

[wwwweb]

This is a pretty intense thread.

So Uniregistry market has various fees which are getting confused. I guess we just need to get the facts straight.

So there is a broker charge of 15% or min $175.

Then if they process you thru Uniregistry market you are going to have to pay the market fees less if they pay via wire, and more if they pay via credit card 3.88%, and 3% market fee.

So he should have probably processed you thru escrow where he could have assigned the fees to the seller.

It is kind of double edged sword, I think if a broker is going to take 15 percent they should cover the processing fees in that charge much like sedo, and godaddy do.

Something Uniregistry might have to look at.

But those are the facts, and that is what happend. I don’t think they tried to take you for $30 as they process some big sales over there, it is more of a communication breakdown if anything that is all.

As well from what I know all old leads get followed up after 60 days I believe.

If I mistated something maybe others can correct me, but from my understanding this is what occurred. Don’t take it to personal, I’m sure they would return the small charge if you spoke to them.

 

[carob]

Seems there's still a base commission for selling via their platform?

I think in theory if you self-broker a sale then there is no commission, but people keep saying they are charged anyway.

I just wonder if people who are signing up via Uniregistry now are treated differently from people who originally signed up via DomainNameSales.com, which was selective.

Can anyone list domains for sale on Uniregistry?

 

[wwwweb]

I think in theory if you self-broker a sale then there is no commission, but people keep saying they are charged anyway.

I just wonder if people who are signing up via Uniregistry now are treated differently from people who originally signed up via DomainNameSales.com, which was selective.

Can anyone list domains for sale on Uniregistry?

You have still have to pay a fee for using their market checkout, and there are two different fee rates less for wire, and 3.88% for credit card, or PayPal.

So I guess the confusion is the market fees on top of the broker fees where others charge one fee, or assign all other fees to the buying party.

 

[franka46]

Frank,


My name is Jeffrey Gabriel I am the Vice President of Sales at Uniregistry. I read what you have been writing, and I have to say I am taken back by all of this.


On February 4 we received the inquiry and made you the offer. On February 5th, Chris wrote to you, "We have a $300 confirmed offer. Keep in mind; we have a minimum $175 for our commission when brokering deals. How would you like to proceed?"


You responded to Chris: "Hi Chirs
If I will recieve $255.00* nett ,,please go ahead and sell it .

Hi Jeff
Thanks for your reply .
I was happy with $300 ,no need to hassle the buyer again ,because i had a budget and only raised the offer to $400
I did not ask anybody to get me a higher price because i was told to recieve $300 minus 15% = $255
End of story ,no need for ''brokering '' this was an inbound enquiry and then to charge
$175 is crazy and it will turn a lot of people off .
Prior to this post i informed Chris that I would go social with this and also informed Frank S about this issue ..none o fthem bothered to reply ,hence my posts on NP ,Twitter Linkedin G+ ,Domain groups at FB .
This might be a small amount to some but it's big for me ,being on a pension .
I am a very reasonable man and if anybody would have contacted me and offered me some sort of reasonable settlement ,still UNI getting a fee ,I would not have posted this and even if someone contacts me with some refund .I will certainly let everybody know about it .
The result is now that most of my 1200 domains will go to EPIK.com because i am convinced this would never happen there ,if renewal time comes along and i also have disabled the ''brokered by uni'' settings .
Best Regards .




paypal prefered "


That told Chris that you needed to NET 255 USD. That is a counteroffer.


Chris took that information and went for $750.00 to get you to the number you wanted. Then he responded to you on February 8th:


"Hi Frank,

The buyer is maxed out at 400. You would net 224.80.

What do you think? "


Frank, we charge a minimum commission of $175.00. It is on our site, and you agreed to it when you agreed to our terms and conditions. I think Chris did a great job getting the buyer to a higher price so you could net the amount you wanted.


In the future, you can contact me directly Jeff at Uniregistry.com or call me 1-949-416-2555 x6261. Tweeting the CEO of a 150 person company is not the best way of going about submitting complaints, or customer service tickets.


It would be great if you could call me today so we can find a way for our team to work better with you in the future, or I can connect you with the proper people to help you move your domains to another registrar. Before you make any rash decisions I think you should read over the communications between yourself, and Chris again. Perhaps you will realize there was not any malicious intent, poor service, or anything else you allude to. At best it was a miscommunication between you and him.


Have a great day. Thank you for the opportunity.

 

[Ategy]

@franka46 .. you really aren't helping your case at all by not posting clearly.

I wasn't sure what the point of the above point was? Just quoting a previous post without commenting on it. Then I saw I think you inserted your response to Jeff within his quote. You simply cannot do that .. I'm guessing it was a genuine mistake, but it completely misrepresents the other person.

Same as in your earliest posts, it isn't very clear what is quoted from the original emails and what is your opinion/commentary.

PLEASE clearly re-post ALL COMPLETE email exchanges with Uni and the Buyer in chronological order and be sure to include the portions of the header that contain the date/time. Insert each email into separate quote tags .. even put the email content in italics as well. Most importantly DO NOT COMMENT INSIDE THE QUOTES.

There are potentially some serious issues here that domainers should be aware of .. while at the same time this could be a misunderstanding on your side and Uni really didn't do anything wrong. Unless you clearly present the facts in their entirety then it really isn't fair to make accusations.

Note that I am in no way saying that I don't believe you were wronged .. from the looks of things there was a misunderstanding possibly caused by the broker explicitly writing and showing the calculation $400 - 15% commision rate = $340, but given the way you post it isn't clear to me if the broker actually wrote that, or if that is your comment .. a fact that changes this accusation 100% .. so I (and hopefully everyone else) really need to see all the facts/evidence before making a fair judgement.

 

[franka46]

Hi Jeff ,thanks for your invitation for a phone chat but firstly I live in Indonesia and only have a mobile phone and sceondly i do not see what we could discuss what allready has been discussed here .
I have proof all everything i said ,emails and screenshots and anybody at Uni can check my account or the whole story .
I have recieved $209,48 from Uni and the deal has been done .
I have no more issues with Uni and whatever happenes there internally is not my business .
I just take my business somewhere else [I allready registered 22 new domains with EPIK.com yesterday .
ps
Late email recieved :

Uniregistry Market: Message about animojii.com
Message from Martin Cote at Uniregistry.com:

Hello Frank,
I will reach out with the list price you mentioned and let you know of any returned offers we receive. I wanted to confirm that our minimum commission is $175.
All the best and looking forward to working together on this name and many in the future,

I replied to Martin saying that i am asking $999 and if he would succeed ,I would pay him $175
But all my domains are negotiable


My Efty Domain Sales Page
http://www.secretfbifiles.com

 

[franka46]

@franka46 .. you really aren't helping your case at all by not posting clearly.

I wasn't sure what the point of the above point was? Just quoting a previous post without commenting on it. Then I saw I think you inserted your response to Jeff within his quote. You simply cannot do that .. I'm guessing it was a genuine mistake, but it completely misrepresents the other person.

Same as in your earliest posts, it isn't very clear what is quoted from the original emails and what is your opinion/commentary.

PLEASE clearly re-post ALL COMPLETE email exchanges with Uni and the Buyer in chronological order and be sure to include the portions of the header that contain the date/time. Insert each email into separate quote tags .. even put the email content in italics as well. Most importantly DO NOT COMMENT INSIDE THE QUOTES.

There are potentially some serious issues here that domainers should be aware of .. while at the same time this could be a misunderstanding on your side and Uni really didn't do anything wrong. Unless you clearly present the facts in their entirety then it really isn't fair to make accusations.

Note that I am in no way saying that I don't believe you were wronged .. from the looks of things there was a misunderstanding possibly caused by the broker explicitly writing and showing the calculation $400 - 15% commision rate = $340, but given the way you post it isn't clear to me if the broker actually wrote that, or if that is your comment .. a fact that changes this accusation 100% .. so I (and hopefully everyone else) really need to see all the facts/evidence before making a fair judgement.

Then I received another email from Chris .
Message from Christopher Aguilar at Uniregistry.com:
Buyers offer $400.00
Commission rate 15%
Net price $340.00

I have a screenshot of this

 

[franka46]

Then I received another email from Chris .
Message from Christopher Aguilar at Uniregistry.com:
Buyers offer $400.00
Commission rate 15%
Net price $340.00

I have a screenshot of this

I am not an expert in posting these comments and it is my first and last experience with UNI
So for me this case is closed ,I dont expect any favours from Uni no matter how long this thread keeps going on .

 

[wwwweb]

I think in theory if you self-broker a sale then there is no commission, but people keep saying they are charged anyway.

I just wonder if people who are signing up via Uniregistry now are treated differently from people who originally signed up via DomainNameSales.com, which was selective.

Can anyone list domains for sale on Uniregistry?

Domainnamesales is now Uniregistry, that company has morphed under 1 umbrella.

Everyone gets charged the same, if you are selling the majority of your domains for under $500, you will have to quote brokers higher to boost your minimums to cover that $175, if you want more. If you ask them to process a small sale via Uniregistry market odds are buyer pays via cc or PayPal, and you are charged 3.88% payment processing fees, plus 3% for the right for the use of their platform checkout. So added 6.88% added to your min $175, if you don’t ask the broker to go thru escrew, and charge the buyer. Escrow would not require a higher tier verification for the buyer in most cases $500, or under so you should be ok in that department also.

 

[Ategy]

I would still like to see all emails in their entirety .. however .. looking at that screen shot .. it appears like it's the Uniregistry template that is deceptive and unclear. Reading that if I had to choose one way or the other, I would indeed think that the minimum commission is indeed included and that you were due $340.

That being said .. the sentence they use in that email is horribly confusing and is irresponsibly ambiguous and unclear. Usually the law stipulates in cases where agreements/contracts are unclear (your email exchanges are a form of contract), then a judge will usually side with the user/client (in this case that is you because they are charging you a commission to use their system).

However .. you are in Indonesia and they are in Caymen Islands .. for ~$100, it most certainly isn't worth the effort .. but I certainly do recommend that if Uni wants to be fair .. then they should send you the difference (to total $340).

I still would be most comfortable seeing all the emails in their entirety.


Also let me be clear .. to be fair .. this is not just a Uni thing .. GoDaddy has quite possibly the most horrendously inaccurate and unclear sets of auto-generated emails humanly possible. I'm only guessing there are other registrars who don't properly audit their automated emails to make sure they continue to make sense after years of upgrade/changes/etc.

In most cases (including likely this one with Uni) it's probably just sloppy copy writing as opposed to anything intentional. Still they should take responsibility for it .. and hire a better writer who actually understands their business platform and payment models.