NamesCon2020

My 1st domain sale experience with Uniregistry.

Located in Domain Marketplace Reviews started by franka46, Feb 12, 2018.

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  1. franka46

    franka46 Established Member

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    My 1st domain sale experience with Uniregistry.

    This is not about who is wrong or right ,maybe it's because this is my first domain sale at uniregistry .
    But it left a negative impression on me ,so much so that I disabled all my 1240 domain being brokered by uniregistry from now .I also send 3 Tweets to Frank Schilling without getting a reply
    I also will move any renewal domains away from uniregistry .
    You make your own judgement on this or maybe you have simular story .
    -----------------------------------------------------------
    Here is why .
    I recieved an email from Christopher Aguilar,from Unireg.
    Offer of $100 for domain ....com
    I countered with $300----The buyer agreed and i would get $255
    This opportunity will be subject to our standard 15% commission. Please price your domain accordingly to include the commission as it will be deducted from the final purchase price.
    -----------------------------------------------------------------------
    Then I received another email from Chris .
    Message from Christopher Aguilar at Uniregistry.com:
    Buyers offer $400.00
    Commission rate 15%
    """" Net price $340.00*""""
    ------------------------------------------------------------------------
    Hi Chris
    I am just wondering why the buyer and i agreed on $300 for the domain in the first place
    and you still tried to get a higher price ?I did NOT ask you to get a higher price !!!
    He was just about to cancel the deal because of this .
    ----------------------------------------------------------
    Message from Christopher Aguilar at Uniregistry.com:
    Hi Frank,
    The buyer is maxed out at 400. You would net 224.80.
    What do you think?
    Buyers offer $400.00
    Commission rate 43.8%
    """""Net price $224.80*""""
    --------------------------------------------------------------------------
    Congratulations! Your transaction to sell ....com is complete!
    The domain has been transferred to the buyer and we've credited your account with your earnings from the sale. Should you have any further questions, please contact our support team. Thank you for using the Uniregistry Market!

    Domain: .......com
    Sale price: $400.00
    Commission: $190.52
    Earnings: $209.48
    =======================================================
    In all our 10 or so conversations the line " Brokers fee is $175 " has only been mentioned ONCE.
    I also told Chris that i wanted to be paid via Paypal but they still used Credit Card ,because
    I am being charged $25 fee.
     
    Last edited: Feb 12, 2018
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  2. D Haynes

    D Haynes Top Member VIP

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    Good lord that's an astronomical commission rate for a broker. Doesn't sound good to me.
     
  3. franka46

    franka46 Established Member

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    Maybe i have misinterpreted the term "BROKER " but this man has spent only sending 2 or 3 emails to the buyer on this deal .
     
    Last edited: Feb 12, 2018
  4. D Haynes

    D Haynes Top Member VIP

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    Yeah they hardly earn a cut do they. I've heard other negative stories about uniregistry "brokers" being complete amateurs and harassing customers, going against the wishes of the seller etc. I think you can opt to not use a broker but I've even heard that doesn't work either.
     
  5. franka46

    franka46 Established Member

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    Comments from Buyer after the price had been jacked up by Chris from $300 to $400
    [i agreed to sell at that price ]

    Hello. I need to make a website as soon as possible. If I can't get it for 400 then I will use a different name for the website but I have other options for domain. I will pay 400 dollars today if the owner is willing. If not, I have to make a website so I will be going elsewhere. Thanks
     
  6. franka46

    franka46 Established Member

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    Low offer received via Uniregistry Intake. The offer of $400.00 did not meet the minimum bid of $2,000.00.
    Comments:
    Thank you for getting it down. Our budget is so tight right now. Even 750 is a lot for us. Our Max offer can only be 300 but if he can do 400 I'll somehow make that work. Thanks again.

    Chris
    Domain Broker
    Last Tuesday at 9:37 PM
    To: "Nick Silva" <[email protected]>Subject
    Hi Nick,

    """"I was able to convince the owner to come down to $750. """"

    THIS IS A LIE !! NOBODY CONVINCED ME OR EVEN MENTIONED THIS AMOUT TO ME ""

    This is the lowest it has been offered to anyone.
    I would highly recommend moving forward.
    Best,
     
    Last edited: Feb 12, 2018
  7. Aspiring Billionaire

    Aspiring Billionaire Established Member

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    Wow! That's crazy. I'd do the same if it was me, move on and never look back. @Frank.Schilling
     
    Last edited: Feb 12, 2018
  8. owntype

    owntype Top Member PRO VIP ★★★★★★★★★★

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  9. stewmath

    stewmath Top Member VIP ★★★★★★★★★★

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    Ive also heard similar of other sellers mentioning they have lost sales in the past because the brokers kept asking for more money even after a price had been agreed.
     
  10. bmugford

    bmugford www.DataCube.com PRO ICA Member VIP ★★★★★★★★★★

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    Not very professional. I am glad I have nothing to do with Uniregistry or their services.

    Brad
     
  11. karmaco

    karmaco Top Member VIP

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    So Uniregistry answers your inbound offers (emails you could easily manage yourself) and then takes a huge cut. Why is anybody there especially lower budget domains? I don’t get it. They take almost half your profit on a small sale? 😳
     
  12. franka46

    franka46 Established Member

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    They only reason im there is that i like their website ..domain search and checkout ..takes 5 seconds
     
  13. franka46

    franka46 Established Member

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    All my domain details and contacts are visible at WHOIS
     
  14. Pierre Barnard

    Pierre Barnard Top Member VIP

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    Most Uniregistry "brokers" - Extremely unprofessional and annoying.
     
  15. NoBS

    NoBS Established Member

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    Yes they give the buyer the option to pay with different methods at no cost to them. Negotiations can be pretty intense, and at the end of it if the buyer sees another fee it could kill the deal. I think Frank or someone from Uni talked about this in a DomainSherpa episode.

    Your min offer set to $2,000, so if he skipped over your message for whatever reason that's the figure he was working towards.

    The commission goes to uniregistry, I don't know what % the broker gets.

    For a moment I thought you published the buyers email, but I think it's yours. Might want to remove before the spam bots pick it up.

    Check your settings so inquiries are not automatically sent to a broker if your selling at such a low price.
     
    Last edited: Feb 12, 2018
  16. franka46

    franka46 Established Member

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    ---------------------------------------------------------
    "Nick Silva" <[email protected]
    is another Uni broker
    He is the one that told the buyer that he talked to me .and was able to

    REDUCE THE PRICE TO $750
    Which is NOT true
     
  17. Jeffrey Gabriel

    Jeffrey Gabriel VP of Sales VIP

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    Frank,

    My name is Jeffrey Gabriel
     
  18. MasterOfMyDomains

    MasterOfMyDomains Top Member VIP ★★★★★★★★★★

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    I made an inquiry once to uni, those canned broker messages are sad. And rude.
    Listed my names there, just fake inquiries
    No names any more at uniregistry, wouldn't even accept one reg there. Sorry Frank, fellow Canadian
    haven't heard many good things about uniregistry and I doubt I ever will.

    Welcome to namepros @Jeffrey Gabriel
     
  19. franka46

    franka46 Established Member

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    Hi
    Do i know you?
     
  20. Jeffrey Gabriel

    Jeffrey Gabriel VP of Sales VIP

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    Frank,


    My name is Jeffrey Gabriel I am the Vice President of Sales at Uniregistry. I read what you have been writing, and I have to say I am taken back by all of this.


    On February 4 we received the inquiry and made you the offer. On February 5th, Chris wrote to you, "We have a $300 confirmed offer. Keep in mind; we have a minimum $175 for our commission when brokering deals. How would you like to proceed?"


    You responded to Chris: "Hi Chirs
    If I will recieve $255.00* nett ,,please go ahead and sell it .
    paypal prefered "


    That told Chris that you needed to NET 255 USD. That is a counteroffer.


    Chris took that information and went for $750.00 to get you to the number you wanted. Then he responded to you on February 8th:


    "Hi Frank,

    The buyer is maxed out at 400. You would net 224.80.

    What do you think? "


    Frank, we charge a minimum commission of $175.00. It is on our site, and you agreed to it when you agreed to our terms and conditions. I think Chris did a great job getting the buyer to a higher price so you could net the amount you wanted.


    In the future, you can contact me directly Jeff at Uniregistry.com or call me 1-949-416-2555 x6261. Tweeting the CEO of a 150 person company is not the best way of going about submitting complaints, or customer service tickets.


    It would be great if you could call me today so we can find a way for our team to work better with you in the future, or I can connect you with the proper people to help you move your domains to another registrar. Before you make any rash decisions I think you should read over the communications between yourself, and Chris again. Perhaps you will realize there was not any malicious intent, poor service, or anything else you allude to. At best it was a miscommunication between you and him.


    Have a great day. Thank you for the opportunity.
     
  21. jberryhill

    jberryhill Top Member John Berryhill, Ph.d., Esq. VIP ★★★★★★★★★★

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    https://uniregistry.com/legal/marketplace-agreement

    You agree to pay a sales commission of 15% on sales based on leads obtained directly by Uniregistry or its affiliates, and a minimum commission of US $175 on brokered lead transactions.
     
  22. karmaco

    karmaco Top Member VIP

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    Notice the difference in the profit amounts in Chris’s first and 2nd messages. In the first message he states 15% commission by the 2nd message it has jumped to 43% commission which is outrageous irregardless of the terms and conditions.

    Why wasn’t he given the complete amount with all deductions and full commission rate and fees before he made a decision? Seems deceptive to me. Not everyone is good at calculations and he wasn’t given the bottom line in the first contact.
     
  23. Slanted

    Slanted Member ICA Member VIP

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    @Jeff Gabriel, Apparently Uniregistry brokers are trained to lie to buyers? Or did this employee go rogue? Will you be disciplining them? Or do you approve?
     
  24. jberryhill

    jberryhill Top Member John Berryhill, Ph.d., Esq. VIP ★★★★★★★★★★

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    Notice the difference between what was posted here, and what the actual communications were:

    "On February 4 we received the inquiry and made you the offer. On February 5th, Chris wrote to you, "We have a $300 confirmed offer. Keep in mind; we have a minimum $175 for our commission when brokering deals. How would you like to proceed?"
     
  25. Ollie3000

    Ollie3000 Top Member VIP

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    You have to provide this forum with the actual full facts before slating a business - if what @Jeffrey Gabriel is saying is the correct version of events.

    I get that the OP is gutted because he sold the domain for way less than the asking price. But I would also add that if you set a 'minimum offer' then uni reg shouldn't be trying to sell so far below it.

    Salesmen/women, will always ride the line of right and wrong - especially in a high pressure sales environment such as this. The lad at uni reg, Chris, is probably targeted with a certain number of sales each wk/mo and if he doesn't get them, he's out of a job!

    My two cents
     

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