Moniker stop answer

[grinz]

Hello, don't know what to do, maybe someone here can help.
I was forced to transfer domains from NameCheap, so I choose Moniker as new registrar.
I've asked support about all domain zones, they helped me, I just sent them Auth Code and they do all by themself (almost all).

I have sent wire transfer for 1600 USD to Moniker on March 4 and ask them to use it as payment for domain transfers, but instead of that - they charged my card. Ok, it can happen. But, money from wire transfer - still not deposited.
One of the domains - still in Transfer pending status.

Support don't answer via email/tickets.
And nobody answer by phone.

Has anybody situation like this ? Just don't understand how they can don't answer for weeks now and what should I do in this situation.

Thanks.
sry for my english.

 

[anf]

It takes sometime to transfer money, so I would not worry just yet.
And support also takes some time to respond.

 

[grinz]

It takes sometime to transfer money, so I would not worry just yet.
And support also takes some time to respond.

Takes more then two weeks? Never happened in any hosting provider/domain registrar.
Also never happened that support didn't answer for two weeks.

 

[anf]

Yep, two weeks is a little bit too much. Did you call during the working hours in the USA?
May be you forgot to take into account the time difference?

 

[grinz]

Yep, two weeks is a little bit too much. Did you call during the working hours in the USA?
May be you forgot to take into account the time difference?

Omg, no I don't forgot.

 

[IMEZI]

have you try moniker support chat?