Moniker Refusing Transfer Outs

[Freshfroot]

So I bought a domain awhile back from someone. They had it at moniker, and I don't use them.

So finally, I decided to move over to Namecheap. I unlocked the domain and got the EPP from moniker.

I did the transfer at Namecheap and put in the EPP code.
After wards, I waited and it took longer than normal. Finally today I get an email stating Moniker refused the transfer?

Has anyone ever been refused by them? This is odd, because I can't see why they would refuse it besides not wanting to lose me as a customer.

I have put in a support ticket, because this is a bit ridiculous.

 

[mwzd]

Maybe I'm an exception but I find Moniker support extremely good even now.

The best way is to open a support ticket, usually takes a little time but you do get a response and issues are resolved successfully.

Transfers take varying times, some as short as a few hours, some as much as 7 days, so you do need to be patient.

 

[lothos]

I've never had an issue with Moniker.

 

[Freshfroot]

Its not NameCheap.... NameCheap uses Enom and before a transfer request goes through their system checks to see if the domain is ready for transfer....

1. It must be unlocked
2. It must be outside the non-transfer period
3. It must not have private whois

its a automated process.... Moniker has rejected transfers out for me in the past and so has 1&1

It CAN'T be namecheap. I transfered domains from 3 different registrar. One was from moniker.. and that was the only on that failed!

Also someone stated the same thing happened to them, and they stated the SAME reply to him word for word.

moniker used to have good support until they are bought by oversee. However this may not be moniker problem, it could be Namecheap as well.

Ya, I saw this oversee cupport and didn't understand what it was? I normally used their own support. So I was confused, but oversee is terrible. It took them well over a day to reply.

Moniker has horrible support I sent three tickets for one issue and never got a response..... I faxed them and called and left voicemails and nothing.... it wasn't until I started complaining on big forum communities that they took action.

The funny thing is Moniker has a office here in Portland and I probably should have went straight there first.

Luckly mine got answered, but I could've swore that the lady was referring to me in a angered way. I definitely didn't sense politeness in her response.

Moniker has one of the best support systems available, unfortunate that you didn't have a similar experience.

Oversee is the best support systems? Dear god if, so I think we should all just commit suicide now!

Maybe I'm an exception but I find Moniker support extremely good even now.

The best way is to open a support ticket, usually takes a little time but you do get a response and issues are resolved successfully.

Transfers take varying times, some as short as a few hours, some as much as 7 days, so you do need to be patient.

Well my issues wasn't resolved.. Unless they did something without telling me to resolve it. They just pinned their mistake on another company. That doesn't seem to professional to me.

 

[Freshfroot]

Wow.. these guys are a complete joke!

After I transferred away. They are telling me, that I need to renew my domain with them?

What the heck are they trying to pull here. My new registrar already shows my domain there and a normal whois doesn't show moniker anymore.

Talk about a crappy system they have installed....

Stay away from this joke of a registrar. Every since oversee took them over, it's just been problems non stop!

 

[End User King]

Moniker has awful customer service. I have 8 domains with them
that have yet to be transferred to the new owners. I contacted
their customer support, and this was the reply "Please reinitiate
transfer". What the hell???

 

[jrzeygirl]

Sorry for any inconvenience!!

If anyone is (still) running into issues with support please email me directly with your case numbers and I'll follow up.

 

[ebess]

Sadly, I have to agree with others in that Moniker's support and service has plummeted downhill since they were bought by Oversee.

I strongly recommend any serious domainer stay away from them (the opposite of the advice I used to give).

 

[HeyNow]

Sorry for any inconvenience!!

If anyone is (still) running into issues with support please email me directly with your case numbers and I'll follow up.

If you were taking care of business at Moniker instead of lurking in domainer forums to paint a happy face on a pathetic situation, perhaps the issues regarding sub-par service wouldn't fester in the first place.

 

[jrzeygirl]

If you were taking care of business at Moniker instead of lurking in domainer forums to paint a happy face on a pathetic situation, perhaps the issues regarding sub-par service wouldn't fester in the first place.

Hi HeyNow - I'm not lurking in domainer forums painting happy faces - I'm trying to assist.

 

[lothos]

If you were taking care of business at Moniker instead of lurking in domainer forums to paint a happy face on a pathetic situation, perhaps the issues regarding sub-par service wouldn't fester in the first place.

wow, a little uncalled for there?

A lot of registrars and server companies have reps on forums to help out, nothing wrong with that and personally I think it provides a needed service.

 

[Freshfroot]

Well I wanted to give my input. You probably read my thread.

Who ever provided me support was VERY rude and accused me of trashing the company. Truth is your company HAD to have revoked my transfer out of Moniker. Because I had transferred several domains to another company from different places. All transferred fine except the one from Moniker.

On the 2nd try after I contacted support it worked literally within a few hours.

I don't like the fact that your system is having problems. I don't know if someone DID revoke the transfer or if it was a system error.

Also after I transfered out, I keep getting emails about renewing my domain. Which makes no sense, because I transfered the domain. So technically you are lying to me about it and trying to steal more $ from me.

If it's something wrong with your system you need to fix it.

I can tell you now I will NOT be using Moniker ever again. It wasn't as bad until now as it was sold or taken over by oversee.

---------- Post added at 09:04 PM ---------- Previous post was at 09:00 PM ----------

Moniker has awful customer service. I have 8 domains with them
that have yet to be transferred to the new owners. I contacted
their customer support, and this was the reply "Please reinitiate
transfer". What the hell???

That means you need to try again.

I'm sure it will work the 2nd time. I really have NO idea why. But almost everyone has troubles with it for the 1st transfer request, but the 2nd seems to work. I don't know if they do something on their end to fix it for the 2nd time or not.

 

[HeyNow]

wow, a little uncalled for there?

A lot of registrars and server companies have reps on forums to help out, nothing wrong with that and personally I think it provides a needed service.

You sound naive. The only reason they lurk in forums is because each domainer here or in other forums usually owns or controlls dozens, hundreds, or thousands of domains. Additionally, members here and in other domainer forums eagerly participate in the auctions, which are the lifeblood of many low-lifes in the industry. Snapnames, an admitted mass-fraudster, comes to mind here. Isn't Moniker affiliated in some fashion with Snapnames? And you think my comments are "uncalled for?" You are only fooling yourself if you think my comments are "uncalled for." If you only owned one or two domains, Moniker wouldn't give two shits about you, IMHO. Otherwise, they'd respond vigorously to each support email, and facilitate fast transfers-out 100% of the time. It's funny that there is never, and I mean NEVER a problem or delay with the winning registrar, only the losing registrar.

---------- Post added at 07:49 PM ---------- Previous post was at 07:42 PM ----------

Hi HeyNow - I'm not lurking in domainer forums painting happy faces - I'm trying to assist.

I don't understand why you must "assist" in a domainer forum, instead of at the office where the incoming complaint emails go unanswered. To me that means if the complainer doesn't participate here or in other domainer forums, their cries for help will flounder in an abyss created by YOUR EMPLOYER to disregard the needs of anyone pulling a domain from your grasp.

Also, let me add that I participate in domainer forums, and do indeed witness your appearances in the quest to clean up bad PR generated from your employer's shitty customer service.

 

[Freshfroot]

I don't understand why you must "assist" in a domainer forum, instead of at the office where the incoming complaint emails go unanswered. To me that means if the complainer doesn't participate here or in other domainer forums, their cries for help will flounder in an abyss created by YOUR EMPLOYER to disregard the needs of anyone pulling a domain from your grasp.

Also, let me add that I participate in domainer forums, and do indeed witness your appearances in the quest to clean up bad PR generated from your employer's shitty customer service.

I have to agree with you here. Though, maybe she is not part of the support team. And possible another part of the company and wants to lend a hand? I've seen CEO's etc.. who don't run the support department. But, they still like to help people out.

As far as their support.. its pretty poor. I don't know why they sold out to Oversee, but it wasn't a good decision in mind.

Oh well I am done with this discussion now. I moved on from Moniker and that is that now.

All the best. :ghost: