is Enom the worst, or has anyone else taken customer service to a new low?

[joethrows]

i've been locked out of my account at enom for two weeks now, went through all the processes of starting a ticket, replying to the ticket with my code sent by them in a separate email etc and the only response i've ever received from them (at least 3 times now) is "please reply to this email with the code we have previously sent you. if we do not hear back from you in 7 days we'll consider this matter closed"

this morning i got another email from them saying that it was closed, even though i've replied to them with code at least ten times to get this sorted out.

Enom, you suck. you really really suck.

 

[Dominic Belley]

I've never had to call eNom customer service, but what I don't like about their platform is that they put an "Auction Lock" for a duration of 42 days when I buy a domain on Namejet. That is definitely something to look at and bid on names that are registered elsewhere.

 

[joethrows]

i just got off the phone with their customer service. they claimed to have never received a single one of my approximately 12 responses to their email over the last two weeks.

interestingly enough, their email clearly states that if they don't receive a reply with the code within 7 days, they will consider the matter closed. well, i replied a dozen times with the code, they "never" received them and it also took them two weeks (not 7 days) to decide that my ticket was closed.

also, while claiming they had never received any of my replies, they said that i should re send my passport photo as "all 4 edges were not visible in the picture". strange how they located the passport pic that i took it upon myself to send as a reply to their email in order to more quickly verify my identity. they'd never received any of my replies over two weeks, yet they had my passport pic which was in one of those replies.

things that make you go hmmm...