Is anyone else pulling out of Moniker?

[Auraka]

So I'm not as big of a domain owner as I use to be, I use to have over 300 domains at Moniker and have sold many of those or let some expire. I feel that this is good business for Moniker as I have gotten them at least 20-30 new customers paying their full asking price.

Lately their site keeps loading slow or having issues as it is no longer hosted at RackSpace. Now all of their nameservers for dns hosting are all in the same location (it use to be distributed like enom). Their support is slow and doesn't seem to be very helpful. My account rep is a ghost and hasn't contacted me like I was promised.

Needless to say I have started pulling the last 55 domains I have with them over to other accounts at namecheap/dynadot.

Can anyone else recommend a registrar that actually cares about their customers?

 

[Domagon]

On the other hand, enom charge how much when you want to get your expired domain back? is it $80? I had one domain expired at enom and give up because of that extra charge

eNom reseller accounts, at least the last I checked, don't charge extra - one can renew domains at regular price many days after expiration.

In regards to regular eNom accounts, calling them usually gets the expired domains renewed at reasonable cost.

However, once a domain enters the redemption period, most all registrars charge more, since I believe, though not certain, that the registries charges registrars extra to perform that service.

I'd wager that Moniker didn't charge you more because it had not yet entered redemption period or they were planning to renew it anyways and keep it for themselves.

Ron

 

[Compassion]

regisrarstats.com - pretty cool . new to me .

 

[Nerz]

Namecheap is great, i love their interface, so easy, so simple. Simple is great, big fan of it. Godaddy is good for two reasons.

1) Constant coupon codes
2) Everybody has a Godaddy account

Which makes selling domains registered with Godaddy that much easier, no fuss about registrar transfers, can push 99.9% of the time.

Honestly though, if people werent so into using Godaddy id think very seriously about going with Namecheap for all my domains. I dont have anything against Godaddy, they have been great to me, but their website is just a clutterfest of addon sales which really gets quite tiresome.

When are companies gonna learn from Googles lead? Whitespace is your friend, if you cant have whitespace and must promote every square millimetre of screen real estate, at least make it slick, Godaddy aint slick, apart from its domain management interface which I like. TDNAM for example, still a pain to use, why when I want to list a single domain for sale must i navigate 3 screens to do it? or is that just me....

 

[JOHNDEER]

Moniker now has a VIP rep depending on how many domains you have. Things when you call her (barri) happen in minutes. very fast. I dont know how may domains you have to have to get her (I have 1500+) she is the best I have since Albert left

 

[daj]

I'm glad others still like moniker.com
Gives me some peace of mind.

 

[krx]

Moniker now has a VIP rep depending on how many domains you have. Things when you call her (barri) happen in minutes. very fast. I dont know how may domains you have to have to get her (I have 1500+) she is the best I have since Albert left

Not my experience AT ALL. My rep was Howard before and he got things done. Absolutely no nonsense - just handled things. Bari is a far cry from Howard. Got charged to renew 2 domains that I had transferred out 2 weeks prior. She tells me to open a support ticket. The new support ticket system at Moniker s*cks. Totally anonymous. No meaningful response from them on over 50% of my tickets. Then after not solving your problem they send an automated message saying "since you have not responded to this ticket in 10 days we consider it resolved and have closed the ticket." Bari has told me 3 times over a months time that she would ensure this got handled. She hasn't. Once my renewals start coming up, I will be transferring out. I have over 600 domains there. I used to consider them the premier registrar. Far from it anymore.

 

[Auraka]

Why do people keep saying Dynadot is more expensive....it is cheaper than Moniker/Enom/Etc.

http://www.dynadot.com/company/prices_bulk.html

 

[thetruman]

you are showing bulk pricing (500$ to deposit )

 

[Auraka]

you are showing bulk pricing (500$ to deposit )

Yea and that bulk pricing is over $.25 cheaper than Moniker for .com, and if you can't come up with $500 for your business you can't be too serious....Plus people with 1500 domains were saying dynadot was more expensive which it isn't.

 

[thetruman]

I ama fan of dynadot as well, just wanted to give the right info...

 

[Archangel]

GoDaddy has a lotta coupons. At times, you can renew for about $1 less for .coms. And if you have 1,500 domains, that'd be $1,500 you'd be saving.

 

[-Adam-]

I have an account at moniker with a few domains so it's not one of my top listers however I have felt no reason to separate myself from them. Now with multiple amounts of domains I would be frustrated if I was unable to get any kind of customer service or responses. Then without a doubt I feel that would merit looking for another registrar that does want your business.

 

[scarecrow]

name.com is good!

 

[WORDSWORTH]

I'm not pulling out of Moniker, although I'm certainly using them less of late.

My favorite registrars:

1. Dynadot
2. GoDaddy
3. Moniker
4. NameCheap

Dynadot are expensive for me, but the registration process is extremely fast and they have a grace delete facility which I use a lot as I change my mind regularly lol. Support has been good when I have needed it. Very handy prefunding option (from as little as $2 by PayPal with no charges).

GoDaddy have great pricing (with coupons) and domains registered there are easiest to flip and can sell for a small premium as most people have a GD account. Registration is very slow though and I hate all the ads at checkout. I have generally received excellent support. If I don't need to register in a hurry and know I won't delete, I usually use GD.

Moniker are no longer my first choice as they are as expensive now as Dynadot (when I take into account higher grace delete fees and their really annoying PayPal handling fee which none of the others charge). Their site often runs slow, although the speed has been better recently. Support from Bari has been top notch. $50 minimum prefunding and a PayPal handling fee is not quite as attractive as Dynadot.

NameCheap have a great control panel and regular $5.99 transfer pricing promos. If they had a more attractive domain name, I'd probably use them more.

 

[mhdoc]

As someone who develops many mini sites, doesn't ever park, and seldom sells, the Dynadot user interface facilitates my work in a way none of the others do.

 

[JoeCanadian]

What is best Moniker pricing? I'm showing a pre-paid price of $8.02 when I prepay. Is that there best pricing or is there a NamePros discount available? Thanks.

 

[alien51]

I am new to NAMECHEAP and a little bit paranoid. Their website doesn't even have any information about their company, where they are located, business phone numbers, who runs the business (management names), etc. All you get is a "Submit A Ticket" link. I know you can dig their company info on the whois record, but why don't they identify themselves on their main customer website? It gives you a feeling of a "fly-by-night" registrar that can fold-up without a trace if something screws-up pretty bad.

Which brings to my point that I was actually planning to move some of my "more valuable" names to MONIKER, for what appears to me as a more transparent company.

My issue here is about domain security.

 

[Len]

I am new to NAMECHEAP and a little bit paranoid. Their website doesn't even have any information about their company, where they are located, business phone numbers, who runs the business (management names), etc. All you get is a "Submit A Ticket" link. I know you can dig their company info on the whois record, but why don't they identify themselves on their main customer website? It gives you a feeling of a "fly-by-night" registrar that can fold-up without a trace if something screws-up pretty bad.

Which brings to my point that I was actually planning to move some of my "more valuable" names to MONIKER, for what appears to me as a more transparent company.

My issue here is about domain security.

You will find more details for Namecheap and other ICANN accredited registrars here: http://www.icann.org/en/registrars/accreditation-qualified-list.html

I personally have never had a problem with Namecheap and would in no way label them as "fly-by-night".

 

[alien51]

That ICANN link only mentioned this:

NameCheap, Inc. (United States)
http://www.namecheap.com

Richard Kirkendall Tel: 310-914-0186
Email: [email protected]


Not exactly "more detailed" than what I was expecting. What I meant was, their Namecheap website doesn't tell much about their corporate background and identity. Naturally, any person who would want to trust his valuable assets to an entity would want to know more than just a name of a guy, a phone number, and an email address - all of which are listed somewhere else.

Or maybe just putting the "ICANN Accredited" logo on the front page is enough assurance that their domain names are in safe hands?

 

[ThreeD]

It's a known fact that some registrars grow over time. They pull in a lot of customers over a short time period, they have to manage more domains, they have to inrease their management, hosting, staff etc etc.

It is unfortunate that registrars handle growth in different ways. Some decide to invest more money into the company, ie expanding their server racks, control panel upgrades, more staff to take care of the customers. Others put the money god knows where and everything else is left the way it is. What some don't seem to realize is that a lot of customers turn against them when the support/loading speeds/outdated websites go down the drain.

I personally don't think switching registrars will help though. It's like chasing cows to a pasture where the gras is green. The gras will be gone in a couple of months and the cows have to move on. (I know, it's a stupid comparison, but you get my point ) Moving all your domains from one registrar to another one won't do any good. Most likely you will end up in the same situation several months down the road. More people will join (because other registrars suck right?) and the same "overload" story will happen with the smaller registrars that grow too big, too fast.

Why not keep your domains with one registrar and make sure they take notice of your opinion. After all, it's easier to get attention when you're a big fish, right? We have over 400 domains with goaddy and close to 300 cctld's with moniker and we've never had a problem with either so far. They listen when we need help, they give us excellent support 24/7. I know that 400 domains here and 300 domains there isn't a lot compared to some of the other guys here, but we don't buy domains to sell them down the road, we're in it for other purposes.

My point is that you shouldn't give up on a registrar too fast. If they screw up continuously, you're probably right, you should move on. Make sure you talk to them and tell them your opinion, I'm pretty sure you'll benefit from it in the long run. Creating a good relationship with your favorite registrar will tell the registrar that you appreciate their services, and it's a great way for you to make sure that your domains are well taken care of when you sleep at night.