information Is Afternic/GoDaddy suffering technical issues?

[Bobo Bobo]

Is anybody else experiencing problems and glitches with Afternic/Godaddy listings? or is it just me

I am also having a problem updating DNSs

Check your 'pending review' box.

 

[411domains]

Is anybody else experiencing problems and glitches with Afternic/Godaddy listings? or is it just me

I am also having a problem updating DNSs

Check your 'pending review' box.

It's not just you. They both seemed to be plagued with issues today.
I thought it was just another manic Monday...until I realized it was Tuesday.
Glitches galore. I found the checkout issues to be the worst though.

 

[Callmejohn]

Is anybody else experiencing problems and glitches with Afternic/Godaddy listings? or is it just me

I am also having a problem updating DNSs

Check your 'pending review' box.

Yes, for listings within the past week. I have been trying to list the domain d.esq and the DNS won’t resolve to their landers. Neither Godaddy support nor Afternic support has been able to resolve it.

 

[Callmejohn]

In case anyone else is specifically having issues getting new domains to resolve when pointed to Afternic nameservers here is what I received from Afternic support:

“It appears that the issue is caused by the lack of an SSL when changing your domain nameservers to any @afternic.com nameserver sets. Currently, we are working on a solution to have the issue fixed, however, we are not able to advise when exactly this is expected to be deployed.”

They recommend temporarily using Dan nameservers and landers.

 

[Bobo Bobo]

Thank you,

Seems things are back to normal at Afternic.

 

[James Iles]

@Domo Sapiens - yep, there has been an issue with domains going into In Review status at Afternic. Glad this is back to normal for you!

 

[Bobo Bobo]

Where were you when this started last week? (or even earlier)

It's sad we have to resort to domain forums to find information... (way after the fact)

 

[ET76]

I experienced the PendingReview issue after transferring domain to a new registrar. I sent a report via https://www.afternic.com/contact-afternic. It's been 4 days and I haven't received a response yet.
@James Iles

 

[James Iles]

Where were you when this started last week? (or even earlier)

It's sad we have to resort to domain forums to find information... (way after the fact)

There was a specific issue around domains entering "Pending Review" status this week:

https://twitter.com/x/status/1661013233329909768

- that's what I thought you were referring to. Domains do go into the review status on Afternic if they're triggered by the system - this can be for a few reasons. If domains have been in review for a while, I recommend contacting support or your account manager (if you have one) about the names.

I've got a couple of domains in review myself at the moment!

As for the DNS, feel free to DM me

 

[ultradog]

I experienced the PendingReview issue after transferring domain to a new registrar. I sent a report via https://www.afternic.com/contact-afternic. It's been 4 days and I haven't received a response yet.
@James Iles

Resend your email stating problems to [email protected]

 

[ET76]

Resend your email stating problems to [email protected]

Wow.. so amazing. Afternic support replied within 10 minutes and the issue was resolved. So reporting through the Afternic website is a waste of time, 4 days without a response. Again, thanks @ultradog !

 

[sirlordcomic]

There is a major problem ongoing. Very hard to even communicate this to GD, their Tier 1 support literally was not able to simply check my domain and verfiy what I was seeing.

I did a bulk NS change on Uni prior to migration. Realized one domain need Cloudflare....set the nameservers post-migration to GD three days ago.

Still have not been set.

Over this bs. Unacceptable a company of this size with customer support like this, not to mention a destructive problem like this going on for days without any announcement or remedy.

 

[Bobo Bobo]

Yep.

Some domains are showing the wrong sales landing page... problem is you have to check them one by one and then move/point them somewhere else...

 

[James Iles]

Yep.

Some domains are showing the wrong sales landing page... problem is you have to check them one by one and then move/point them somewhere else...

Hey, can you DM me a few examples of those domain names? I'd like to check in on them.

 

[inforg]

I was always really happy with Afternic and support, but have three ongoing issues right now and am not impressed with the response,

Missing Payments - had payment set for ACH to my bank for two sales. Never received funds. Then they tell me they sent to PayPal - they didn’t. Now they tell me they sent ACH, and to check with my bank. They didn’t provide me any kind of transaction number, so of course, the bank says it was never received. They are not doing any due diligence to track these payments.

Domains listed in other accounts - use to send them an email through the support form and they would delete so I could add to my account. Now they just give canned responses about verification, even though I am using the verification nameserver code for all of them.

Domains in review- every domain I add from a different registrar is going into review and staying there. Even though this registrar (Dynadot) is directly connected to Afternic now.

Not sure what is going on, but things have definitely changed for the worse there.

 

[sirlordcomic]

There is a major problem ongoing. Very hard to even communicate this to GD, their Tier 1 support literally was not able to simply check my domain and verfiy what I was seeing.

I did a bulk NS change on Uni prior to migration. Realized one domain need Cloudflare....set the nameservers post-migration to GD three days ago.

Still have not been set.

Over this bs. Unacceptable a company of this size with customer support like this, not to mention a destructive problem like this going on for days without any announcement or remedy.

Support was great here on forums, not the best on GD site, but in the end was a cloudflare issue. Everything looks fine, but your domain will get wiped and unprotected from CF on NS change. Sounds obvious but not, especially when working with tunnels in ZeroTrust .

 

[Bob Hawkes]

So I was trying to register an .io domain name at GD. I have a long-standing GD account (9+ years), no changes recently in anything.

I can add the domain name to my cart as normal, but when I proceed to checkout it shows the following, that I don't recall ever seeing previously (and I have registered 15 other .io domains at GD in last 30 days). But worse, it just spins forever, never actually getting to ask me the questions. So it is impossible to register a domain name.

I have deleted and added to cart again 3 times, all with same results. Anyone know how to get around this?

-Bob

Updates:
1. I spent some time with their bot. Honestly, it writes more verbosely than me, but seems a pleasant bot.
2. Eventually it connected me to a real person. That person showed me a page, partly but not fully filled in, and asked to help him as he was going to enter my contact details. I said just use the ones that have been there for years and used for all my names. Anyway, my guess is something since Sept. 7 was changed, perhaps to fix the problem some blog writers pointed out re contacts and organization line. Anyway, in what he wanted me to help fill out he had me in Alabama. Pretty sure I am still in Canada. I rechecked my account and info is still correct there and complete. I have my default currency set to USD, not sure if that messed something up.
3. Anyway after 25-30 minutes with the verbose bot and then the real person, I got cut off from the chat. This was indeed a sad moment. I tried to reconnect, but it seems not. My heart is gone from spending another hour with them.
4. I did along the way try three different browsers, Chrome, Safari and Opera, and all 3 had some problem of saying needed additional information, but not telling me what it was. I tried waiting more than 30 minutes but it kept spinning on one of the tries.
5. Honestly, I don't want the domain name enough to take another hour. I suspect it is some combination of .io, a non US registrant, using USD as currency, and some change in how GD handle the contact address that broke something. I hope they fix it before the GD Discount Club .io deal, which is excellent, ends.

Update to Update:
I see someone else has now registered name (ironically at GD), so putting it out of my memory. See they have it quickly for sale, so best wishes to them selling the name.

 

[Jannes]

I have registered 15 other .io domains at GD in last 30 days

 

[Jannes]

or is their overcharging engine broken, too?

 

[CashproofDomains.com]

So I was trying to register an .io domain name at GD. I have a long-standing GD account (9+ years), no changes recently in anything.

I can add the domain name to my cart as normal, but when I proceed to checkout it shows the following, that I don't recall ever seeing previously (and I have registered 15 other .io domains at GD in last 30 days). But worse, it just spins forever, never actually getting to ask me the questions. So it is impossible to register a domain name.

I have deleted and added to cart again 3 times, all with same results. Anyone know how to get around this?

-Bob

Show attachment 283409

Hi Bob,

I’ve seen similar checkout issues at GoDaddy recently, especially with some ccTLDs like .io. A couple of quick things you might try:

• Clear cache/cookies or switch to a different browser.
• Try using the GoDaddy mobile app (sometimes it bypasses the loop).
• If it still spins, reaching out to GD support chat usually helps — they can push the order through manually.

Since you’ve already registered other .io names recently, it seems like a temporary glitch on their side rather than account-related.

Hope it gets sorted quickly — thanks for sharing, as it may save others some time too.