I need Moniker help!

[Barrucadu]

My brother registered a domain a few days ago with Moniker. The registration went fine, we paid for the domain, and the WHOIS says he is the owner.
He cannot log into his Moniker account, we sent an email (not from the address linked to his account), and we were told (within the hour) to send an email from the address linked to the account. We did and haven't recieved a reply yet, that was a few days ago, we have sent more emails, but haven't got a response from any of them.

 

[alanchau]

Have you tried calling their phone number?

 

[Barrucadu]

Not yet, will try tomorrow.

 

[jim]

you can also try pm'ing DonaldLyons here at the forum as he's w/moniker.com

jim

 

[jido]

See the other Moniker problem thread it may hold an answer:

http://www.namepros.com/domain-name-discussion/384779-moniker-customer-support-no-response.html

 

[John Mauriello]

Every single client is assigned an account executive here at Moniker to help you with your needs and strategies for domain names.

Your AE can help you concerning why your account is locked down -it is normally an issue of fraud prevention.

Please make sure to contact your rep at Moniker. If you are not sure who your rep is email [email protected] with your account number and ask for your reps contact details.
Regards,
John Mauriello
[email protected]
954-861-3536
800-688-6311 Ext. 3536
FAX: 954-984-0209
ICQ: 341620056 AIM: monikermaurie
MSN: [email protected]


"Moniker is the first and only provider of Domain Asset Management"

My brother registered a domain a few days ago with Moniker. The registration went fine, we paid for the domain, and the WHOIS says he is the owner.
He cannot log into his Moniker account, we sent an email (not from the address linked to his account), and we were told (within the hour) to send an email from the address linked to the account. We did and haven't recieved a reply yet, that was a few days ago, we have sent more emails, but haven't got a response from any of them.

 

[hyped]

i would just call them. I've sent emails to my account executive as well as donald lyons and never received a response. not even a 3 week late response.

 

[John Mauriello]

Please send me you account number and i will make sure this is handled by your AE.

[email protected]

 

[Barrucadu]

I sent you an email yesterday. Did you get it?
I've also added you on MSN.