Help me please Moniker gives my domains to someone

[mazen7000330]

Hello

please i want from you help me

i have account on moniker company and i was Snap some domains from SnapNames and that is domains directly going to my account on moniker

and all things is good

but Suddenly in 19 OCT 2012 i see someone change my information in all my domains and changed my email and password to login in account

after that i was connect with moniker support and the support ask me about my passpord and credit card

and i was sent it to him

after that the support told me that by phone

someone was tell him he is buy my account from me !!

and the moniker support will see what the person have

i said ok take your time but i am not sale my account from anyone ! and if i want sale domain i will make transfer not sale my account !!

the support told me give us some time and we will call you

after some time that person was mae transfer all my domains to new registrar

and moniker was stop that ( this info i have it from moniker support )

and after that all information for whois domains was changed to my information but if i want to make recover my password can not recieve any pass

after that i was connect to support and told me we can not help you please go to Lawyer

after that i was connect to some lawyers but because i am in A developing country all lawyer told me we have not any information about that issue

after that i was connect to ICCAN and the iccan connect to moniker after 2 days i was recieve email from someone from moniker

and after he ask me about my passport and personal ID and credit card

he was sent me the Auth Code for all my domains to transfer it from moniker to any new registrar

after that i was make order in goddady to transfer my domains to him

and all things was ready but after that the Moniker was not approval to transfer my domains to goddady

but after that the moniker was change all my whois information to another details

and i see now my domains is change DNS

and some domains have page for sale


please help me

what i can doing ?

I think that moniker is trying to take over my account

what about you ?

 

[Name Trader]

It sound more like somebody has gained access to your Moniker account due to lax security measures on your part. You should check you computer for viruses/worms/key-logger. Have you responded to any emails from Moniker recently asking for your username/password? No, I don't think Moniker are trying to take over your account. Are the domains back at Moniker or still at the new Registrar. Who is the new Registrar.

 

[mazen7000330]

It sound more like somebody has gained access to your Moniker account due to lax security measures on your part. You should check you computer for viruses/worms/key-logger. Have you responded to any emails from Moniker recently asking for your username/password? No, I don't think Moniker are trying to take over your account. Are the domains back at Moniker or still at the new Registrar. Who is the new Registrar.

maybe someone hack my computer ok but i send more and more to get my account again from moniker

all domains in moniker registrar to now , not transfer to new registrar , but the quesion now why moniker don`t want give me my account and whois this people using my account now and how he get it ?

but moniker don`t want give me my domains and my account again

and he is agnore all my messeges

i was send to him my passport , personal id , credit card and all my information in account

but he did not send me my account and he was give that account to another one

and he was change the DNS and information details

what i can make now ?

 

[mjbenterprises]

I don't understand this thread at all... I wish there were some clarity, as I have about 100 domains with Moniker and have not had any problems so far...

 

[joemaxpayne]

i dont have experience in domain trading. im also new. but i have experience in stocks and other online tradings. looks like your computer has keylogger or something. did u cleaned your computer for virus after that?

i suggest you not to use this computer to recover your account. if the keylogger still active , then the hacker can see all the messages you are typing right now. did u contact moniker over phone? cos the same hacker can trick u as moniker if its over email. try to deal by phone with moniker. or use other secure computer.

and btw after reading your comments with moniker i see main points missing.
say the main points.(My account got HACKED . please LOCK my account until i gain control, and REVERT all the transfers made by HACKER)

hope that helps.

 

[Name Trader]

I think you need to get on the phone and speak to somebody. You are obviously not living in US, so call using Skype.

If you are still using eMail, you definitely need to heed the advice of joemaxpayne. You need to get the account locked, so that the hacker, can't go in there and change the records, and can't transfer the domains.

 

[lock]

So you need gain access now to your own account and d.o.b licence fax snail mail all wont help? Brute force is the only alternative.

 

[mazen7000330]

i dont have experience in domain trading. im also new. but i have experience in stocks and other online tradings. looks like your computer has keylogger or something. did u cleaned your computer for virus after that?

i suggest you not to use this computer to recover your account. if the keylogger still active , then the hacker can see all the messages you are typing right now. did u contact moniker over phone? cos the same hacker can trick u as moniker if its over email. try to deal by phone with moniker. or use other secure computer.

and btw after reading your comments with moniker i see main points missing.
say the main points.(My account got HACKED . please LOCK my account until i gain control, and REVERT all the transfers made by HACKER)

hope that helps.

Hello

Thank you for your suggestion .. But I've worked on cleaning my computer completely and I do not think the thief gets any new information from my correspondence current

I've telephoned company moniker since the beginning of Losing the account, but as I told you that the problem is not solved and told me that they could not help me

Because the other person might tell them that the account he bought me!! This statement does not make sense

please help me

I think you need to get on the phone and speak to somebody. You are obviously not living in US, so call using Skype.

If you are still using eMail, you definitely need to heed the advice of joemaxpayne. You need to get the account locked, so that the hacker, can't go in there and change the records, and can't transfer the domains.

That you already phoning company moniker but I can not find a solution to the problem .. Yes I do not live in the United States. And tired of their frequent communication has lost a lot

Each time they tell me that they were investigating the matter, but they told me we can not help you

Because the person who has the account now tell us that he bought from you

This did not happen at all and then have proved him I am the account holder

Finally told me that he go to the lawyers

And I've gone to more than a lawyer in my country, but because I live in a developing country told me they do not have any information about such issues


please help me

So you need gain access now to your own account and d.o.b licence fax snail mail all wont help? Brute force is the only alternative.

I do not understand what you mean

Can you help me and explain to me the matter in detail

 

[lock]

google as i wont encourage a thing.

 

[joemaxpayne]

Trading domain is legal. is it even allowed to sell the moniker acc itself? i dont think so. this clearly show the other person is hacker. Keep convince moniker by telling He is "Hacker" you are helping the "Hacker" and tell them to compare the ip address of you and current owner of moniker. give monker the info of ip adress, city, country and whatever information you got during moniker account creation.

 

[Name Trader]

I can only suggest you keep at them on the phone. If they say they cannot help you, ask why. If they say the new owner bought your account, you tell them you didn't sell it to them, and you want the account locked pending investigation. If all that fails, I'd give up and chalk it up to experience. If the domains are too valuable to give up, then I'd get a lawyer in your country to write Moniker asking them to lock the account, pending further investigation.

But you should remember this was entirely your own fault (knowingly or un-knowingly).

 

[carob]

You can ask them to explain how the domains were transferred.

When you use Snapnames they may create a new Moniker account to transfer the Snap names into - check to see if this happened. It can be very confusing and unclear.

If they are saying that you have sold your account, ask them to prove this - they need to give you some evidence if they are blocking you from your own account.

If your account got hacked it might be your fault, but it could be theirs. In my experience there are a lot of bugs at Moniker and they never seem to care about fixing them.

 

[HeyNow]

Moniker, strike one.
Snapnames, strike two.

 

[mazen7000330]

google as i wont encourage a thing.

Also do not understand what is meant??!

Trading domain is legal. is it even allowed to sell the moniker acc itself? i dont think so. this clearly show the other person is hacker. Keep convince moniker by telling He is "Hacker" you are helping the "Hacker" and tell them to compare the ip address of you and current owner of moniker. give monker the info of ip adress, city, country and whatever information you got during moniker account creation.

Yes, this raises doubts over how to interfere in the management of my account, or turned over to others

my domains all I had register it from moniker after sniper domains by me through my account i have in Snape Names

I have all the signs that I am the owner of the account you have sent them earlier

It is as follows:

Passport photo
Photo ID card
Photo credit card
Photo driving license

My IP
Date steal account
Registered my email account before the change and all my account information exactly match what you send their

But now they changed the data in order to say that the data do not match

This one my domains Offered for sale now and did not stop the account or re my father that DNS

b8b.Com


What solution do you think?

I can only suggest you keep at them on the phone. If they say they cannot help you, ask why. If they say the new owner bought your account, you tell them you didn't sell it to them, and you want the account locked pending investigation. If all that fails, I'd give up and chalk it up to experience. If the domains are too valuable to give up, then I'd get a lawyer in your country to write Moniker asking them to lock the account, pending further investigation.

But you should remember this was entirely your own fault (knowingly or un-knowingly).

I have reached with them on the phone repeatedly, but technical support staff told me my service can not and that it requires going to a lawyer

Note that when they told me that the account has been sold you respond to them that I did I deal with in my account did not I do a sell, and if you want to sell a certain range you will sell one domain and is not entirely my account

I also you Bakns range after recording their author and after that was the domain registration domain has been transferred directly to my account stolen

And then I told them what's up? They told me that the domain has gone to your stolen

This is also evidence that the sales process is not from the ground up as the person claimed he bought all ranges within the account

Can I find someone to help me to get more information from the moniker after the contact with them and see it and explain it to them?

Domain interest me much

But unfortunately there is no lawyer interested in such things and issues in my

Because we come in late countries with access to technical

Can I talk to a lawyer in another state?

You can ask them to explain how the domains were transferred.

When you use Snapnames they may create a new Moniker account to transfer the Snap names into - check to see if this happened. It can be very confusing and unclear.

If they are saying that you have sold your account, ask them to prove this - they need to give you some evidence if they are blocking you from your own account.

If your account got hacked it might be your fault, but it could be theirs. In my experience there are a lot of bugs at Moniker and they never seem to care about fixing them.

I have asked them to explain about why do not wish to re-Wish me but not answered

I asked them to also see signs that say I sold my account on the basis of which

But are not answered and asked me to resort to a lawyer

They told me they can not my service

Aware that since the period continued with ICANN and then continue with me one individuals moniker and gave me AUTH CODE OF all my domains to be the transfer process, but after that you request transport

Moniker, strike one.
Snapnames, strike two.

:o

---------- Post added at 03:45 AM ---------- Previous post was at 03:36 AM ----------

after i send last email i have recieve a response

it contains this :

(Hello,

Thank you for contacting us. The domain's in questions all belong to another customer at Moniker, unless you can provide proof of ownership of that account, we really cannot assist you. The account owners name, email address, etc, does not match yours. Since you mentioned you have contacted us before on this same issue, please provide a case number reference.

Let us know if there is anything else we can do for you, or just reply "okay" to close this case.)

---------- Post added at 03:50 AM ---------- Previous post was at 03:45 AM ----------

and i was sent to him the case number

 

[Name Trader]

What evidence did you give them proving you (used to) own the account? Did you give them Moniker's own opening account emails? Did you give them all their own emails of all the winning bids SnapNames bids being place in your Moniker account?

Is the thief still using your old account or has he pushed them to their own Moniker account? That may account for why they are responding with the "We cannot help you, get a lawyer". It makes it more difficult. It also explains why they are buying the "I bought the domains" response from the thief. You could ask them what evidence did the thief give them that he legitimately bought the domains?

How many domains are involved? How much money have you invested in these domains?

 

[mjbenterprises]

"I also you Bakns range after recording their author and after that was the domain registration domain has been transferred directly to my account stolen"

This statement makes absolutely no sense at all, in fact, the entire post is confusing...

 

[HeyNow]

"I also you Bakns range after recording their author and after that was the domain registration domain has been transferred directly to my account stolen"

This statement makes absolutely no sense at all, in fact, the entire post is confusing...

I agree. In addition to dealing with Moniker and Snapnames, the third strike against you is the your lack of a properly-constructed, succinct English language message.

Get a lawyer or other worthy advocate to draft your correspondence.

 

[mazen7000330]

What evidence did you give them proving you (used to) own the account? Did you give them Moniker's own opening account emails? Did you give them all their own emails of all the winning bids SnapNames bids being place in your Moniker account?

Is the thief still using your old account or has he pushed them to their own Moniker account? That may account for why they are responding with the "We cannot help you, get a lawyer". It makes it more difficult. It also explains why they are buying the "I bought the domains" response from the thief. You could ask them what evidence did the thief give them that he legitimately bought the domains?

How many domains are involved? How much money have you invested in these domains?

Hello

For data that I talked about Yes, it is available I have a full

We have already submitted them, but without any result

As for the bands are still present in my same account, a stolen account

The robber did not move them to any other company

We have already asked them them what evidence did the thief give them that he legitimately bought the Domains

Respond to me, saying, go to a lawyer and did not benefit any response about the issue of the alleged purchase

As well as the number of domains within the account are 10 Domains

As for the value of the investment up to almost $ 12,000

---------- Post added at 06:32 AM ---------- Previous post was at 06:32 AM ----------

"I also you Bakns range after recording their author and after that was the domain registration domain has been transferred directly to my account stolen"

This statement makes absolutely no sense at all, in fact, the entire post is confusing...

Dear

I'm sniper a domain permanently from company Snape Names which belong to the company moniker

There is a link between my accounts in the two companies

Thus, any process sniper is in my Snape name account domains are converted automatically to my account in moniker

This happened After logging author you sniper one domain was transferred to my account automatically captured in the moniker

Aware that I now I still have the account in Snape Names

Greetings

---------- Post added at 06:34 AM ---------- Previous post was at 06:32 AM ----------

I agree. In addition to dealing with Moniker and Snapnames, the third strike against you is the your lack of a properly-constructed, succinct English language message.

Get a lawyer or other worthy advocate to draft your correspondence.

Recently I received a letter from the technical support company moniker in response to their ticket

---------------------------------------

Hi

Thank you for contacting us.

A lawyer can explain different options for you and aid you in retrieving the names from the person who has them. We cannot help you in this matter. Please use the resources nearest to you to find a legal advisor in your region. Your lawyer can then contact legal moniker.com about the issue.

The case (-------) was closed since you will need to consult with a lawyer about the domains.


We are sorry for what has happened to you and wish you best of luck.

Thank you,
James

Supporting Moniker, SnapNames

 

[Name Trader]

Well there you have it. You need a lawyer to write to Moniker.

 

[carob]

Well a lot of what has been written in this thread I do not understand. But what I do see in Moniker's reply to you is them saying basically it is not our problem... get a lawyer to contact our lawyer.

Now if it is nothing to do with them why would they want your lawyer to contact them?


What is their usual procedure for dealing with stolen domain claims?

Recently I received a letter from the technical support company moniker in response to their ticket

---------------------------------------

Hi

Thank you for contacting us.

A lawyer can explain different options for you and aid you in retrieving the names from the person who has them. We cannot help you in this matter. Please use the resources nearest to you to find a legal advisor in your region. Your lawyer can then contact legal moniker.com about the issue.

The case (-------) was closed since you will need to consult with a lawyer about the domains.


We are sorry for what has happened to you and wish you best of luck.

Thank you,
James

Supporting Moniker, SnapNames