Moniker Support - Never answer emails!!

[htmlindex]

I've sent quite a number of emails to Moniker support on [email protected] since Friday last week but haven't even gotten one response from them! Does anyone have any contact email addresses over there that actually answer back?

Or does anyone know anything about pushing .es names to another Moniker account & an error message saying:

"Failed to lock a Domain in the registry. Error code: 2004 - "Invalid attribute value [Para realizar una modificación de dominio debe modificar al menos un campo.]"

Any help is greatly appreciated

 

[HeyNow]

[email protected] is not the best way to reach client services. The email [email protected] is not the email address they use due to spam to it and therefore that email address is not listed on our websites.Client Services wants you to open a ticket by clicking onthe life preserver or call in or contact via facebook or twitter. If you prefer to send an email then send it to Jay Ruda [email protected] he supports issues on moniker and snapnames

It's horseshit. Here is "Moniker Maurie" acknowledging "[email protected]" is a bullshit email address, but only here does he tell us not to waste our time with it.

The real mind-blowing aspect of that is the fact that Moniker's paying customers must participate here to learn this from Moniker. Moniker doesn't care enough to personally send a message to every customer that "[email protected]" is a waste of time.

What a bush-league operation.

Move your domains. Don't participate in auctions there, until they learn how important their customer REALLY ARE!

---------- Post added at 07:57 PM ---------- Previous post was at 07:57 PM ----------

[email protected] is not the best way to reach client services. The email [email protected] is not the email address they use due to spam to it and therefore that email address is not listed on our websites.Client Services wants you to open a ticket by clicking onthe life preserver or call in or contact via facebook or twitter. If you prefer to send an email then send it to Jay Ruda [email protected] he supports issues on moniker and snapnames

It's horseshit. Here is "Moniker Maurie" acknowledging "[email protected]" is a bullshit email address, but only here does he tell us not to waste our time with it.

The real mind-blowing aspect of that is the fact that Moniker's paying customers must participate here to learn this from Moniker. Moniker doesn't care enough to personally send a message to every customer that "[email protected]" is a waste of time.

What a bush-league operation.

Move your domains. Don't participate in auctions there, until they learn how important their customer REALLY ARE!

 

[alien51]

Is their escrow service still reliable ?? Or do i cross it out too?

 

[htmlindex]

[email protected] is not the best way to reach client services. The email [email protected] is not the email address they use due to spam to it and therefore that email address is not listed on our websites.Client Services wants you to open a ticket by clicking onthe life preserver or call in or contact via facebook or twitter. If you prefer to send an email then send it to Jay Ruda [email protected] he supports issues on moniker and snapnames

Hi Maurie,

Thanks for the email address of Jay, but why does it bounce back???

Where are the email addresses that you claim are listed on your site? I can't see anything on Moniker. Also, you can't open a ticket via your support because it sends you in a continuous loop.....seems this has been talked about on Elliots Blog before: http://www.elliotsblog.com/where-is-moniker-support-1039

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

[email protected]

Also, why sent out Order Confirmations with a reply email address as [email protected] when if you don't respond back? That's just very bad customer service. There isn't even an autoresponder saying that it's not monitored or anything.

I have also emailed both [email protected]; [email protected] but haven't heard back either. I get newsletters selling stuff fine from that "news" email address, but also no response.

I have done some Googling & have found the below 3 email addresses, which I have emailed. Let's see if any of those people get back to me. I will keep this thread updated with how well things turn out with this.

[email protected]
[email protected]
[email protected]

---------- Post added at 01:33 AM ---------- Previous post was at 01:28 AM ----------

Is their escrow service still reliable ?? Or do i cross it out too?

The way things are going with their non-existant support, I wouldn't be too keen on it.

 

[RaiderGirl]

or call in or contact via facebook or twitter.

If your suggesting that customers use either one of these as a means to contact Moniker in cases where a urgent response is needed, they I'd say you have a major problem with customer support...

A trouble ticket system on any web site always take priority, If I had a problem and needed support and opened a ticket, that ticket should be responded to BEFORE any response from Facebook or Twitter... If I'm getting a Twitter or FB response while my ticket is open, that really says a lot about how much Moniker support has degraded over the years.

 

[Name Trader]

Is their escrow service still reliable ?? Or do i cross it out too?

The way things are going with their non-existant support, I wouldn't be too keen on it.

This kinda come up in another thread, when a newbie was asking about Escrow services. My reply was kinda similar to htmlindex. With all the technical and support questions they seem unable to get resolved, I personally would cross it of my list too. They may still be ok, but I wouldn't like to subject an end-user to this kind of hassle involving a sale. Other thread here... http://www.namepros.com/domain-newbies/783482-legit-safe-protected-way-transfer-after.html

 

[Venga]

Client Services wants you to open a ticket[/quote]

Can anybody open a ticket or access existing ones again?

 

[Dave_Z]

A trouble ticket system on any web site always take priority

Well, to be sorta fair:

Client Services wants you to open a ticket by clicking onthe life preserver or call in or contact via facebook or twitter.

If anything, they're like many companies that are soon discovering how (potentially) valuable social media like Facebook and Twitter are. No excuses, of course, though the value of social media in terms of customer support can no longer be denied.

Still, Moniker, if you want people to believe in you, you better get your act together somehow.

Can anybody open a ticket or access existing ones again?

I am. They had website issues recently, but they should be working again.

 

[Venga]

Strange, but still can´t seem to find the ticket system.

No mentioning of a problem on Twitter or Facebook, though.

 

[RazorNF]

Strange, but still can´t seem to find the ticket system.

I can't either. Still taking me in a loop.

 

[htmlindex]

Just to keep everyone updated, emailing those 3 people directly has given me a response back from all 3 so that's great news!

It has been escalated to the correct department & I have been informed the correct email address now is "mysupport" rather than "support" which is a dead email address.

 

[HeyNow]

Just to keep everyone updated, emailing those 3 people directly has given me a response back from all 3 so that's great news!

It has been escalated to the correct department & I have been informed the correct email address now is "mysupport" rather than "support" which is a dead email address.

Amazing what happens when panic sets in at their office after the sacraficial lamb they sent to give us BS goes back to them saying something to the effect of: "Their not buying the BS we're throwing at them. We better be more responsive."

Glad they see the wisdom of nipping this thing in the bud. However, why they insist on treating us like schmucks at first is absolutely baffling, and I still recommend migrating your domains out of a sleazy, non-responsive registrar.

 

[JB Lions]

Never had to use support before until today. Had a couple of domains I won at Snapnames, almost 2 weeks ago, never got any login info or anything like that. Called them up, within 2 minutes had a person on the phone and figured it out. So phone support works good. From reading this thread, they need to fix those other issues, those are just sloppy, unprofessional.

 

[Dave_Z]

Strange, but still can´t seem to find the ticket system.

No mentioning of a problem on Twitter or Facebook, though.

I can't either. Still taking me in a loop.

Same here just now. Seems they changed stuff again.

Wonderful, ugh.

 

[carob]

From reading this thread, they need to fix those other issues, those are just sloppy, unprofessional.

Well there are bugs that have been crawling around Moniker for years and no matter how many times you report them, they do not fix them. I thought the Oversee.net takeover might fix that, but no, and then a lot of staff left. So I wonder if a time will come when the staff can't understand, let alone fix, the legacy systems.

Is anyone using Namesilo.com - are they any better? Time to exit Moniker.

 

[lothos]

Is anyone using Namesilo.com - are they any better? Time to exit Moniker.

I'm using namesilo for a few domains. So far so good.

 

[Name Trader]

NameSilo are small and hungry. I think they would be much better than Moniker. I like their offering but chose Dynadot to keep all my domains. Support at NameSilo has always been good, imho.

 

[htmlindex]

Hmmmm, seems that there are still problems with Moniker. Now their "mysupport" email address doesn't let emails go through! Anyone having similar issues?

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

[email protected]

 

[lothos]

NameSilo are small and hungry. I think they would be much better than Moniker. I like their offering but chose Dynadot to keep all my domains. Support at NameSilo has always been good, imho.

I use NameSilo for a few less important domains. They've done well by me so far.

Hmmmm, seems that there are still problems with Moniker. Now their "mysupport" email address doesn't let emails go through! Anyone having similar issues?

IMHO Moniker is a sinking ship. I've had a ton of problems there lately, and it seems everyone else is too. I'm going elsewhere, and not looking back.

 

[varyemez]

I dont have a problem with moniker support. 2 days ago they resolved my domain transfer problem. You can open ticket on [email protected]

 

[Name Trader]

I only have a handful of SnapNames won domains left there now. They should all be out by end of this month. I've never had any problems getting the auth codes and transferring out, except they make you wait for the full 7 days to transfer out.