Happy with GoDaddy customer service

[tvanrijt]

Since I see a lot of negative experiences on here with GoDaddy, I thought I will post my positive experience as well.

I am Dutch so I also invest in .nl names for quick flips. Dutch people tend to use local registrars, but luckily there is no 60 day lock on .nl names so quick flipping is possible.

I normally reg at a local registrar but since godaddy was a bit cheaper I regged a few there. When I sold the domains (for prices not worth mentioning) I saw to my amazement that the .nl domains were also under a 60 day lock. This wasnt good as I received payment already and didnt want a negative review.

I went on the support chat who said the lock is for all newly regged domains. I said it wasnt mandatory for .nl names and they advised me to email [email protected], so I did.

Within 12 hours, I got an email back that the locks were removed from the mentioned domains and I can transfer out. Great service and very fast action.

You can look at the negative side and say: why is the lock there?
I choose to look at the positive side and say they corrected this very fast and I am happy. A 12 hour turnaround was much better than I expected! I also didnt expect it to be solved so easily!

Lesson learned:
always check if a domain is under lock, also when you think there is no reason for a lock

 

[Ategy]

Honestly .. I find they do have great staff. Most of my issues with them are with bugs and flaws in their systems .. and more importantly the lack of detailed/accurate information on a lot of things. Don't get me wrong, I have been very disappointed by their lack of action on a few issues I've encountered, but most of the people I've talked to directly were very friendly and competent enough to understand my problem (even if often they weren't able to do anything about it .. lol). They have good prices though .. great if you have hundreds of domains .. but as the saying goes .. you get what you pay for (lol .. probably not true here as I'm sure other registrars have their issues as well regardless of prices)

 

[baseballworld]

Honestly I am more both really. Sometimes the service is great and they really take care of me like a free months hosting added. Other times it's like fighting myself over the dumbest things like an error that occured, etc.