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GoDaddy Scammed Me - Here's PROOF!

Located in Domain Marketplace Reviews started by member-162055, Apr 25, 2019.

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  1. member-162055

    member-162055 Established Member

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    I would like to let everyone know that GoDaddy outright scammed me today and after speaking with Greg Goodrich, manager @ Godaddy, he said there is nothing he can do about it. Please share with everyone, this is terrible way to do business and treat customers.

    Here is the PROOF that GoDaddy scammed me:

    Notice the 1st screenshot shows I won the auction fair & square, then the 2nd screenshot shows someone else won it 5 minutes later. I found out about this shortly after I won the auction, I logged into my GoDaddy account to see the 2nd screenshot below and I was absolutely shocked because they were saying I didn't win the auction, nor did they even give me the opportunity to win the auction AGAIN after I had already won it.

    How corrupt is this? Especially after all their other auction scams that have happened. GoDaddy CANNOT be TRUSTED, they have no morals and do not care about scamming their customers and screwing them over.
    Screen Shot 2019-04-25 at 12.33.32 PM.png

    Now this is what I see in my account and GoDaddy refuses to honor the fact I won the auction and they could careless about doing anything about this corruption so it just keeps happening.
    Screen Shot 2019-04-25 at 12.45.17 PM.png

    Thanks GoDaddy for such a wonderful experience! It sure makes me miss NoDaddy.com which was a very popular site that exposed your corrupt company and you bought it to cover all your corruption and sweep it under the rug instead of doing the right thing.
     
    Last edited: Apr 25, 2019
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  2. barman

    barman Established Member

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    "Never attribute to malice that which is adequately explained by stupidity."

    This is why I constantly refresh the auction pages. They're "real time" but really, they're not. You have to refresh the page to get the true state of the auction. Which is what I'd be doing when bidding in the 4 figures.

    Anyway - sorry for your loss.
     
  3. wwwweb

    wwwweb Top Member VIP

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    Were you using the app to bid, it can sometimes show auction ended, then with lag it will restart again if a last second bid is placed.
     
  4. Grilled

    Grilled khjasdhkfdhdskfhhukdfshkj VIP

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    tagging @Joe Styler & @Paul Nicks

    1st screen shot: Auction ended @ 11:25 (6 minutes after bidder 17 last bid)

    2nd screen shot: Auction ended @ 11:30 Bidder 591395 (I assume this was bidder 17) last bid at 11:24

    ...

    What looks to have happened?:

    The assumed winning bid of $9,000 was on the clock as of bidder 17's +$531 bid at 11:19.

    One minute prior to the 11:25 auction end time, bidder 59135 placed a $9,100 bid at 11:24.

    Thus, resetting the auction end time to 11:30.

    FWIW: Here is a nP thread about GD auction end time extensions.
     
    Last edited: Apr 26, 2019
  5. member-162055

    member-162055 Established Member

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    Believe me, I was constantly refreshing the auction page. This has nothing to do with it.

    Besides, this reasoning doesn't explain the fact of why I won the domain in the first place.

    Let me ask you, how would you feel if you WON an auction that was ENDED and then
    5 minutes later, Godaddy sold it to someone else?

    Thank you for being empathetic!
     
  6. member-162055

    member-162055 Established Member

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    No, I was using a MAC desktop computer, there was no lag, the auction did end and I won the auction as you can clearly see in the screenshot above.
     
  7. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    @member-162055 , I'm sorry for this loss. Really. May I ask you, why did you prepare a screenshot of the winning bid after you thought you won the auction? I mean, was there anything unusual that prompted you to do so? Or, isn't it the first time you experienced such an issue?
    And, by the way, what (if anything) GD automatic system emailed you after the auction was finished?
     
  8. MapleDots

    MapleDots Domain Properties 2010 - 2019 VIP

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    First of let me congratulate you for seeing the value of that domain and actually stepping up to the plate.

    I have lost a few auctions in the past where I waited until the domain resolved and then I contacted the auction winner to ask if they had any second thoughts and wanted to move it out at auction price.

    In a couple cases I actually got the domains because the person that bought the domain was caught up in auction fever and actually regretted buying it.

    So there is still a chance.... probably small but a chance nonetheless.
     
  9. member-162055

    member-162055 Established Member

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    As you can see in the 1st screenshot the auction ended @ 11:25 with me being the winning bidder. Bidding ends when the auction ENDS so there should have been no further bids AFTER the auction ended. How does GoDaddy think it's ok to end the auction with me being the winning bidder and then allow the auction to continue without me being able to bid because I already won the auction?
     
  10. member-162055

    member-162055 Established Member

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    Thank you! Because I don't TRUST GoDaddy, just look at their history. As I mentioned in my original post, the very popular site NoDaddy.com was exposing all the corruption at GoDaddy until GoDaddy bought them out because GoDaddy would rather screw over & scam their customers than do the right thing.

    And it's not the first time I have been scammed by GoDaddy so I was being prepared for the worst which GoDaddy seems to deliver all too often. They actually reversed a domain I bought from their marketplace in the past after it was paid.

    Godaddy did not email me after the auction was finished even though I won.
     
  11. wwwweb

    wwwweb Top Member VIP

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    It looks to be a last second bid, as maybe you did not refresh your screen, and when you did you found out you lost.

    Once the auction clock runs out, and the auction closes, it is impossible to place a bid. Now if someone is using a script, or bidding bot, and bid in the last second, and the system closed it out, but internally the clock reset, you would come to this issue. I have seen this a few times.

    It is impossible for an auction to end, then come back to life, you just got sniped.

    Maybe you can list the winning bidders ID, and we can cross reference to see who the buyer is, aka Huge Names or something.

    I have had a domain purchase reversed also, was being sold by huge names for $2,xxx they said they did a price update on the system, which did not update correctly, and godaddy said they couldn't make them transfer the domain, yet they faced no repercussions either because they are such a good customer.
     
    Last edited: Apr 26, 2019
  12. Grilled

    Grilled khjasdhkfdhdskfhhukdfshkj VIP

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    This is a bug in GoDaddys system. <<this is why the first comment in this thread mentioned always refreshing auction pages>> many members have experienced this.

    I can see your scam argument with reference to page's refreshed wording, "Congratulations! Your bid won." Because of the changed wording, you stopped bidding, assumed your time and efforts resulted in the asset acquisition, and the news that you didn't win the auction diluted said time and efforts, potentially costing you a great sum of potential earnings.

    Nonetheless, as you can see in the second screenshot, another bidder placed a bid at 11:24, thus resetting the auction end time to 11:30. If you would have refreshed the screen after that bid was placed, between 11:24 and 11:30, you would have noticed you were outbid, and the end time extended.

    With all of GoDaddys technical expertise, and resources, I don't see how this is still a bug in their system. It is losing GoDaddy auction revenue. Wouldn't a company with shareholders want to maximize revenue? Point being, if GoDaddy had corrected this bug, I assume you would have bid over the $9,100 winning bid? e.g. the bug effectively killed a potential bidding war.
     
    Last edited: Apr 26, 2019
  13. wwwweb

    wwwweb Top Member VIP

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    Godaddy would have emailed you that you have been outbid?
     
  14. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    Yes, it must be the case here. This is not to say that I always 100% trust GD. I also visited nodaddy.com frequently. Indeed, many horror stories were posted both by the customers and, most notably, former employees. However, in this particular case, any wrongdoing is unlikely. What for? To gain extra $100? It is not something such a big company would care about, really. Not even a "pocket money" for them.
     
    Last edited: Apr 26, 2019
  15. xynames

    xynames XYNames.com PRO VIP

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    Lately, I'm the first to point out how very very Bad GoDaddy may be. It was with no great relish that I felt compelled to create that thread.

    But in this instance OP describes I don't believe that the extreme thread title is warranted, for reasons as already pointed out by others.

    eBay auctions are similar, it's a combination of luck and rapid refresh that wins them when there are last minute bidders. No scam.
     
    Last edited: Apr 26, 2019
  16. member-162055

    member-162055 Established Member

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    The Winning Bidders ID is listed above in the screenshots. How could a last second bid happen AFTER the auction ended. As I mentioned above, I was constantly refreshing my screen. Refreshing my screen never said I lost, it said I WON. I didn't find out I lost the auction until I checked my GoDaddy Auctions account shortly after.

    The Rep I spoke with @ GoDaddy before being transferred to Greg Goodrich even told me that he completely stands with me on this and he feels bad for me and was actually defending me over GoDaddy
    when we were discussing this for an hour with them on the phone today.

    Believe me, there is major corruption here and it's all about to unravel!
     
  17. member-162055

    member-162055 Established Member

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    Shouldn't GoDaddy, a major publicly traded corporation be responsible for THEIR ERRORS rather than screwing over & scamming their customers?

    The wording, "Congratulations! Your bid won." sealed the deal and ended the auction! The reason I stopped bidding is because I won the auction so there was no more bidding allowed.

    How do you get outbid AFTER an auction has ENDED? There was no point to refresh the screen after I won the auction!
     
  18. member-162055

    member-162055 Established Member

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    You don't see any wrongdoing in winning a domain name auction with proof and then being outbid after the auction ended? Since I won the auction, I was not able to bid further, after all, how do you bid on an ended auction?

    GoDaddy should hire you and put you in Management if you don't see any wrongdoing here!
     
  19. member-162055

    member-162055 Established Member

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    I have spent decades participating in auctions, especially eBay, and I have NEVER won an auction that ended and then later found out that I was outbid after the auction ended on ANY platform. This is an outright scam!

    I could understand if I was outbid at the last second & didn't WIN the auction, but that was NOT the case. I won the auction, it ended as you can clearly see in the 1st screenshot, then I was outbid after the auction ended and I won.
     
    Last edited: Apr 26, 2019
  20. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    This whole thing smells like 100% unacceptable programming style. Namely, it appears that the page with the timer and "you won" message is generated by the users browser using java or the like. Or, in other words, it is likely that at least some parts of the page are not sent by the server in realtime.
    I may be wrong though.
    How to check?
    Easy.
    One may just join any auction, become high bidder at some point of time before the auction ends, and disconnect the router or whatever equipment he is using for internet connection. What will happen with the auction page if it is still open? Wouldn't it show "you won" message at some point of time (without internet connection)? I'll try to check this, just need to find some free time
     
  21. wwwweb

    wwwweb Top Member VIP

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    I think we need to call @Joe Styler, the man in charge for a straight answer if a godaddy employee says you rightfully won.
     
  22. Grilled

    Grilled khjasdhkfdhdskfhhukdfshkj VIP

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    If you look at the page source of an existing current GD auction, you will find the text "Congratulations! Your bid won." despite the auction still being active.

    upload_2019-4-25_19-54-21.png

    Meaning, the code is prepared to deliver a Congratulations message to the high bidder, upon the timer running out (without a refresh). There doesn't appear to be a 2nd confirmation in place before the message is delivered. Why can't GD write a line of code something to the nature of: Don't display Winning message without a refreshed, external, 2nd factor authentication of the auction ending.

    @member-162055 -- Please check your email, and confirm.
     
  23. xynames

    xynames XYNames.com PRO VIP

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    What GD employee told him that he won?

    Do you refer to the automated, "Congratulations!" email?
     
  24. wwwweb

    wwwweb Top Member VIP

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    Sorry, should have worded that better, probably a first level support staff, who doesn't have much in depth knowledge of the auctions

    "The Rep I spoke with @ GoDaddy before being transferred to Greg Goodrich even told me that he completely stands with me on this and he feels bad for me and was actually defending me over GoDaddy
    when we were discussing this for an hour with them on the phone today."
     
  25. Grilled

    Grilled khjasdhkfdhdskfhhukdfshkj VIP

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    How do you recommend them doing that?

    By awarding you the domain for $9,000 because the auction ended at 11:25?

    But then what happens to the customer who bid $9,100 at 11:24?

    GoDaddy REALLY needs to fix this bug ASAP.
     

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