Fixed lost domain thanks to Epik team

[Dondomainer]

I hown this domain since $2014, then in 2017 i transfer the domain to epik.com on 2017, now in 2019-01-25, i pay the renew 17.98 USD.

now, in 2019-06-18, i Updating nameservers for all my domains, including, toolsco.com. I forget it for a few days, and today when i try to visit the domain nothing happens, it surprises me, i remembered that I had changed the NS. well, when i go to my epik account the domain had disappeared.


contact the epik team and they tell me that the domain was sold in their market for $25 (WTF!!)


They say i sold my domain for $25 on the market.


This is my task manager

this seems like it happened on 2019-06-20

In the end epik help me to recover my domain. For me this is the best time that an register do the right for me. All the best for epik.com....with that service only need lower the price for t domain transfer.lol

 

[Amar D]

I'm in process to transfer all my domains to Epik, and I will keep them there. Rob and the Epik team are amazing people.

 

[tomcarl]

They have a pretty good buy now page I just found out about the other day with a toll-free number displayed at checkout (nice). May be giving them a shot as well.

 

[Bernard Wright]

I thought of another one.

Would Rob have provided the same thorough and professional response to the situation if OP had contacted him via DM?

 

[MapleDots]

I think of Epik very much the same way I think of Efty

Two phenomenal companies that should be considered by domainers.

That said I don't use either but if I were to consider changing from my own landers then Efty would be my choice. If I were ever to switch away from Godaddy then Epik would be my choice for a registrar.

I have too many domains to consider switching at the moment but I can see when it becomes necessary I will have my choice already made.

 

[Abdillahi Abdillahi]

???????

ok what does it tell you?


he hasn't enough staff?
he is a working maniac?
he doesn't trust his employees?
he can't delegate?
he is scared about the reputation of his company?

No one actually cares if a company is understaffed or if its owner is workholic as long as it is offering amazing service. I am sure you worry about your own and company's reputation. It is natural.

The other day I had an issue and I opened the chat to talk to support....so late in Robs time too...guess what? He was on chat providing support and helped me with the issue. Earlier this week, also at a very late time, Rob was online at chat to help me.

So Rob and his team are doing fantastic job and that should be acknowledged regardless of any differences someone might have with him.

@Rob Monster great decision to correct the mistake of @gipson, who to be honest is one of the most supportive people I have seen on namePros, and an excellent developer too

 

[xynames]

I thought of another one.

Would Rob have provided the same thorough and professional response to the situation if OP had contacted him via DM?

See post #23 above

and this is why I said this

I mean in the future will someone who chances upon this thread take the time to read it through, or just see the headline and move on? Which is why I'd suggest that OP contact NamePros by reporting his own first post here, and ask that the thread title be changed to something more neutral. Thanks!

Already it's hard to take in the whole thread and all that has happened, which is why really the thread title should be changed, already events and posts are being missed.


Negative threads such as this one about Avoiding GoDaddy Hosting
https://www.namepros.com/threads/av...-if-even-one-trademark-claim-is-made.1110373/
should not be opened lightly. That one was opened after all attempts to solve the issue with GoDaddy failed, and now, some 7+ months after the events GoDaddy stubbornly refuses still to return customer's data, and has not even refunded all of the prepaid hosting, so in that case GoDaddy earned and continues to earn the bad press. Not so here with Epik.

 

[Rob Monster]

No one actually cares if a company is understaffed or if its owner is workholic as long as it is offering amazing service. I am sure you worry about your own and company's reputation. It is natural.

The other day I had an issue and I opened the chat to talk to support....so late in Robs time too...guess what? He was on chat providing support and helped me with the issue. Earlier this week, also at a very late time, Rob was online at chat to help me.

So Rob and his team are doing fantastic job and that should be acknowledged regardless of any differences someone might have with him.

@Rob Monster great decision to correct the mistake of @gipson, who to be honest is one of the most supportive people I have seen on namePros, and an excellent developer too

Thanks @MapleDots. I followed @gipson now.

As for the support system here, if a chat or call is not picked up by the call center staff, it eventually routes to me. I also get a cc on all the transcripts for customer chats. I am good at deleting.

Also, all of the operations staff are expected to take support chats and calls from time to time. Some are better at it than others. I call this "walking the factory floor". It is a cultural norm.

Know the product. Know the customer.

 

[Dondomainer]

I have never had problems with epik.com ... this has been mainly due to the few businesses that we have ... but with this problem ... which from my point of view is difficult ... epik.com has helped me .. again .... for me it is more unpleasant than it can be for the guys on epik.com .... but again ... if you are in good hands the results will be good ... the problem is that always on the other side are willing to help. Thank again epik.com








Community

 

[Dondomainer]

The good news is that he got his name back and now also learned that he has an inbox delivery issue that probably is more systemic than he realizes.

The other good news is that there was some learning value for Epik around error trapping for price inputs, and also some learning value for the industry on how to handle these cases.

As for the subject line, it is sensational, yes. The moderators can assess what they want to do about that issue.

@Eric Lyon

True..thanks

 

[dntaps]

@gipson please ask NP staff to update the title

 

[Dondomainer]

@gipson please ask NP staff to update the title

Yes I do...but for deleted

 

[Dondomainer]

Yes I do...but for deleted

now is ok...and I have to say sorry to epik and @Rob Monster ....I learn more about what I have to do in all situations.

 

[bballdude823]

Nah, the title should be:

I totally screwed up but Epik had my back. Thanks Epik.

Epik always has your back. Great slogan

 

[Bernard Wright]

Epik always has your back. Great slogan

I totally screwed up but Epik had my back. Thanks Epik.
-OP

Put it right down there at the bottom of their homepage with the other quotes. That'd be epic.

@gipson not taking shots. Just having a bit of fun and making light of this.

 

[timestamp]

I wonder how long it will take for someone to open a thread: Epik.com renewed my domain for $35.
Jesus Christ Superstar. It's 2019!

 

[Abdillahi Abdillahi]

I wonder how long it will take for someone to open a thread: Epik.com renewed my domain for $35.
Jesus Christ Superstar. It's 2019!

That wont happen I guess as namePros members get standard pricing of 8.49

 

[frank-germany]

now as you all love epik so much

please can somebody tell me how to imediately deleted ( drop ) a domain that is registerd at epik?
I find the interface extremely confusing

 

[timestamp]

That wont happen I guess as namePros members get standard pricing of 8.49

Charging some people more and some people less for the SAME THING is a very christain thing to do.

Wait! Wait! Don't close that gate ...yet! Wait! I decreased domain renewal fees! Wait for me!

 

[frank-germany]

Charging some people more and some people less for the SAME THING is a very christain thing to do.

Wait! Wait! Don't close that gate ...yet! Wait! I decreased domain renewal fees! Wait for me!

members prefered

as everywhere

 

[Abdillahi Abdillahi]

Charging some people more and some people less for the SAME THING is a very christain thing to do.

Wait! Wait! Don't close that gate ...yet! Wait! I decreased domain renewal fees! Wait for me!

Almost all registrars provide different pricing for different levels and uses, so dont think there is anything wrong with that. Netsol charges 35 to renew, however they always offer me 15-17