IT.COM

Fixed lost domain thanks to Epik team

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Dondomainer

domainnamescom.comTop Member
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I hown this domain since $2014, then in 2017 i transfer the domain to epik.com on 2017, now in 2019-01-25, i pay the renew 17.98 USD.

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now, in 2019-06-18, i Updating nameservers for all my domains, including, toolsco.com. I forget it for a few days, and today when i try to visit the domain nothing happens, it surprises me, i remembered that I had changed the NS. well, when i go to my epik account the domain had disappeared.


contact the epik team and they tell me that the domain was sold in their market for $25 (WTF!!)


They say i sold my domain for $25 on the market.


This is my task manager

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this seems like it happened on 2019-06-20

In the end epik help me to recover my domain. For me this is the best time that an register do the right for me. All the best for epik.com....with that service only need lower the price for t domain transfer.lol
 

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The views expressed on this page by users and staff are their own, not those of NamePros.
Well, you are right on that one. Our engineers confirm that your email address was failing:

[email protected] [email protected] Your Domains have been updated Email address is on system-wide email address block list: "[email protected]" 6/26/2019 9:32:00 AM
[email protected] [email protected] Domain FulFillment Confirmation Email address is on system-wide email address block list: "[email protected]" 6/26/2019 9:15:00 AM
[email protected] [email protected] Confirmation for Epik Marketplace listing of hherbal.com Email address is on system-wide email address block list: "[email protected]" 6/26/2019 7:37:00 AM
[email protected] [email protected] Domain toolsco.com was purchased Email address is on system-wide email address block list: "[email protected]" 6/19/2019 11:18:00 PM
[email protected] [email protected] Your Domains have been updated Email address is on system-wide email address block list: "[email protected]" 6/18/2019 11:16:00 AM

We are asking the SMTP vendor, Jango Mail, why they banned your email address. Here is the overview of how someone's email gets on a ban list:

https://jangomail.zendesk.com/hc/en-us/articles/115000712187

Our support team did begin calling customers when their email address is placed on a ban list. It is pretty rare. It might be that XFINI.com is too close to XFINITY.com and someone took action against you.

Check this tool:

https://mxtoolbox.com/SuperTool.aspx?action=mx:xfini.com&run=toolpage

Show attachment 122267

Anyway, check your email server and host records. You might be missing other emails. Based on the block listing, I am pretty sure you are. We do offer very private good email product if you want to try it:

https://www.epik.com/hosting/email/

The engineers came back on this one.

- The SMTP carrier (Jango) said the email address had historical issues. This was actually before you came to Epik. Definitely check that. You may need more reliable email hosting.

- You can also add a secondary email address to your account profile. Many people do that. This is configurable under Account --> View Profile --> Email settings.
 
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It's possible that OP didn't get the emails from Epik, but bottom line is that he clicked to set the twenty five dollar price himself, so Epik did not sell the domain "without authorization."

Again, all's well that ends well, but interesting that OP seems to be maintaining a hard line of that the thread title is accurate and that he did nothing to facilitate the sale at that twenty five dollar price.

I mean in the future will someone who chances upon this thread take the time to read it through, or just see the headline and move on? Which is why I'd suggest that OP contact NamePros by reporting his own first post here, and ask that the thread title be changed to something more neutral. Thanks!
 
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It's possible that OP didn't get the emails from Epik, but bottom line is that he clicked to set the twenty five dollar price himself, so Epik did not sell the domain "without authorization."

Again, all's well that ends well, but interesting that OP seems to be maintaining a hard line of that the thread title is accurate and that he did nothing to facilitate the sale at that twenty five dollar price.

The good news is that he got his name back and now also learned that he has an inbox delivery issue that probably is more systemic than he realizes.

The other good news is that there was some learning value for Epik around error trapping for price inputs, and also some learning value for the industry on how to handle these cases.

As for the subject line, it is sensational, yes. The moderators can assess what they want to do about that issue.

@Eric Lyon
 
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It's possible that OP didn't get the emails from Epik, but bottom line is that he clicked to set the twenty five dollar price himself, so Epik did not sell the domain "without authorization."

Again, all's well that ends well, but interesting that OP seems to be maintaining a hard line of that the thread title is accurate and that he did nothing to facilitate the sale at that twenty five dollar price.

I mean in the future will someone who chances upon this thread take the time to read it through, or just see the headline and move on? Which is why I'd suggest that OP contact NamePros by reporting his own first post here, and ask that the thread title be changed to something more neutral. Thanks!



I support that

there is no chance not to ruin epik.com 's reputation with that title

and really
they didn't deserve that treatment
 
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When the CEO of a company wakes up and sorts out your shit at 6ish in the morning that tells a lot about the company he runs.

Thanks @Rob Monster for a lesson of how the things should be handled by any registrar.
 
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When the CEO of a company wakes up and sorts out your sh*t at 6ish in the morning that tells a lot about the company he runs.

Thanks @Rob Monster for a lesson of how the things should be handled by any registrar.


???????

ok what does it tell you?


he hasn't enough staff?
he is a working maniac?
he doesn't trust his employees?
he can't delegate?
he is scared about the reputation of his company?
 
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When the CEO of a company wakes up and sorts out your sh*t at 6ish in the morning that tells a lot about the company he runs.

Thanks @Rob Monster for a lesson of how the things should be handled by any registrar.

Thanks for the kind words. This one was strangely providential:

1. I am normally not at until a bit later in the day and first walk dogs and what not but this morning was up with the sun at 5:30 am.

2. I normally don't look at Namepros until later in the morning but felt prompted to do so for reasons that I can't explain.

You can call it coincidence. I call it providence.

And thanks for choosing Epik -- we just set you up with NamePros pricing per your request.

When life serves you lemons, make lemonade.
 
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???????

ok what does it tell you?


he hasn't enough staff?
he is a working maniac?
he doesn't trust his employees?
he can't delegate?
he is scared about the reputation of his company?

We are open 24/7.

It should not be a secret that I am a hands-on guy. We have amazing staff. You have experienced it. Others can read it in the verbatim testimonials:

https://www.epik.com/about/love/

As you can see, Jessica Robison gets more kudos than I but we have many rock stars here.

I use technology to my advantage and cut out inefficiencies where I can. Keep an eye out on our new projects:

Armored.net -- a secure alternative to Google Drive

TrustRatings.com -- a clever alternative to TrustPilot.com

As you know, Frank, I will rest in eternity. In the meantime, there is work to be done. Thankfully I enjoy the work, and am in good health, feeling good, and sleeping like a baby.
 
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The buyer appears to be a bottom feeder who regularly trolls for cheap domains . We have seen him buy domains like this recently. He did nothing wrong.

tenor.gif
 
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???????

ok what does it tell you?


he hasn't enough staff?
he is a working maniac?
he doesn't trust his employees?
he can't delegate?
he is scared about the reputation of his company?

A very thoughtful way to look at this, Frank. I like it.

Let’s go one-by-one.

Staff: OP made it clear that he had corresponded with the CS at Epik by 4:40 AM pacific, so clearly there is/was staff up at that time. I’d conclude that understaffing is not a problem.

Working maniac: he might be. I think his work is very important. Cheers to hard work.

Trust: I don’t think there’s any reason to draw such a conclusion from the content of this thread.

Can’t delegate: perhaps he could hire someone to manage an Epik account here on NP as the other registrars have done. But while he chooses to engage directly in these threads, I appreciate the transparency and thoroughness of his communications on the forum.

Reputation: I’d expect him to have concerns about how the title of this thread might impact Epik’s reputation. The accusation being levied is quite severe and clearly unfounded. Given this, I tip my hat to his timely and professional handling of the situation.
 
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I'm in process to transfer all my domains to Epik, and I will keep them there. Rob and the Epik team are amazing people.
 
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They have a pretty good buy now page I just found out about the other day with a toll-free number displayed at checkout (nice). May be giving them a shot as well.
 
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I thought of another one.

Would Rob have provided the same thorough and professional response to the situation if OP had contacted him via DM?
 
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I think of Epik very much the same way I think of Efty

Two phenomenal companies that should be considered by domainers.

That said I don't use either but if I were to consider changing from my own landers then Efty would be my choice. If I were ever to switch away from Godaddy then Epik would be my choice for a registrar.

I have too many domains to consider switching at the moment but I can see when it becomes necessary I will have my choice already made.
 
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???????

ok what does it tell you?


he hasn't enough staff?
he is a working maniac?
he doesn't trust his employees?
he can't delegate?
he is scared about the reputation of his company?
No one actually cares if a company is understaffed or if its owner is workholic as long as it is offering amazing service. I am sure you worry about your own and company's reputation. It is natural.

The other day I had an issue and I opened the chat to talk to support....so late in Robs time too...guess what? He was on chat providing support and helped me with the issue. Earlier this week, also at a very late time, Rob was online at chat to help me.

So Rob and his team are doing fantastic job and that should be acknowledged regardless of any differences someone might have with him.

@Rob Monster great decision to correct the mistake of @gipson, who to be honest is one of the most supportive people I have seen on namePros, and an excellent developer too :)
 
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I thought of another one.

Would Rob have provided the same thorough and professional response to the situation if OP had contacted him via DM?
See post #23 above
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and this is why I said this
I mean in the future will someone who chances upon this thread take the time to read it through, or just see the headline and move on? Which is why I'd suggest that OP contact NamePros by reporting his own first post here, and ask that the thread title be changed to something more neutral. Thanks!
Already it's hard to take in the whole thread and all that has happened, which is why really the thread title should be changed, already events and posts are being missed.


Negative threads such as this one about Avoiding GoDaddy Hosting
https://www.namepros.com/threads/av...-if-even-one-trademark-claim-is-made.1110373/
should not be opened lightly. That one was opened after all attempts to solve the issue with GoDaddy failed, and now, some 7+ months after the events GoDaddy stubbornly refuses still to return customer's data, and has not even refunded all of the prepaid hosting, so in that case GoDaddy earned and continues to earn the bad press. Not so here with Epik.
 
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No one actually cares if a company is understaffed or if its owner is workholic as long as it is offering amazing service. I am sure you worry about your own and company's reputation. It is natural.

The other day I had an issue and I opened the chat to talk to support....so late in Robs time too...guess what? He was on chat providing support and helped me with the issue. Earlier this week, also at a very late time, Rob was online at chat to help me.

So Rob and his team are doing fantastic job and that should be acknowledged regardless of any differences someone might have with him.

@Rob Monster great decision to correct the mistake of @gipson, who to be honest is one of the most supportive people I have seen on namePros, and an excellent developer too :)

Thanks @MapleDots. I followed @gipson now.

As for the support system here, if a chat or call is not picked up by the call center staff, it eventually routes to me. I also get a cc on all the transcripts for customer chats. I am good at deleting.

Also, all of the operations staff are expected to take support chats and calls from time to time. Some are better at it than others. :) I call this "walking the factory floor". It is a cultural norm.

Know the product. Know the customer.
 
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I have never had problems with epik.com ... this has been mainly due to the few businesses that we have ... but with this problem ... which from my point of view is difficult ... epik.com has helped me .. again .... for me it is more unpleasant than it can be for the guys on epik.com .... but again ... if you are in good hands the results will be good ... the problem is that always on the other side are willing to help. Thank again epik.com








Community
 
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The good news is that he got his name back and now also learned that he has an inbox delivery issue that probably is more systemic than he realizes.

The other good news is that there was some learning value for Epik around error trapping for price inputs, and also some learning value for the industry on how to handle these cases.

As for the subject line, it is sensational, yes. The moderators can assess what they want to do about that issue.

@Eric Lyon
True..thanks
 
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@gipson please ask NP staff to update the title
 
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Epik always has your back. Great slogan

I totally screwed up but Epik had my back. Thanks Epik.
-OP


Put it right down there at the bottom of their homepage with the other quotes. That'd be epic.

@gipson not taking shots. Just having a bit of fun and making light of this.
 
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I wonder how long it will take for someone to open a thread: Epik.com renewed my domain for $35.
Jesus Christ Superstar. It's 2019!
 
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