Fixed lost domain thanks to Epik team

[Dondomainer]

I hown this domain since $2014, then in 2017 i transfer the domain to epik.com on 2017, now in 2019-01-25, i pay the renew 17.98 USD.

now, in 2019-06-18, i Updating nameservers for all my domains, including, toolsco.com. I forget it for a few days, and today when i try to visit the domain nothing happens, it surprises me, i remembered that I had changed the NS. well, when i go to my epik account the domain had disappeared.


contact the epik team and they tell me that the domain was sold in their market for $25 (WTF!!)


They say i sold my domain for $25 on the market.


This is my task manager

this seems like it happened on 2019-06-20

In the end epik help me to recover my domain. For me this is the best time that an register do the right for me. All the best for epik.com....with that service only need lower the price for t domain transfer.lol

 

[Dondomainer]

@Rob Monster A lot of emails I receive from Epik land in my junk folder so maybe that's why @gipson feels he didn't receive any emails.

i get 1490 email since Feb 2019 .. none is from Epik.

 

[karmaco]

is just sensationalistic titles just because it's not your domain.

Not true. You posted a defamatory title that appears on Google and Rob has been nothing but a gentleman. How about an apology to Epik when this was your clerical error. Leave @Bob Hawkes out of this.

 

[Dondomainer]

Not true. You posted a defamatory title that appears on Google and Rob has been nothing but a gentleman. How about an apology to Epik when this was your clerical error. Leave @Bob Hawkes out of this.

the title is according to my information, i have no idea about ) , or . and certainly non about that Sedo MLS, you have no right to tell me anything about how to react to a loss.

On the other hand, the apologies were given to Epik by phone.since they certainly have done an incredible job.

 

[Mister Funsky]

After having a domain taken from me many years ago by daddy (domain had been in my account for quite a while-I may start a thread here one day with the details) I began the search for a new primary registrar.

Although I had heard of Epik, I never checked them out but one day when looking for the support phone number for another company, I came across the one for Epik and decided to call. I got Rob on the phone (didn't know he was the main man) and as soon as he told me privacy was free, I immediately opened my account (while we were speaking) and started moving names from daddy. Still moving domains into Epik as well as hand regging random gems that drop...many hundreds of domains are there now.

Rob is awesome!

 

[Grilled]

i get 1490 email since Feb 2019 .. none is from Epik.

With all due respect, and strictly speaking to the 1490 figure, What happens when you use your email internal search for text strings such as epik, or the domain itself?

I know how easy it is to let an important email fall through the cracks. But sometimes upon using the search tool, I can locate a "missing email" that may or may not have been mistakenly overlooked, or somehow found its way to a different folder unbeknownst to me. Then of course are the emails that are eaten up by the spam folder, and will auto delete in a certain amount of time. Not sure the case here, but either way it sounds like you have some troubleshooting to do, and if it turns out the epik emails are in fact being sent to spam, it might be best for you to create a manual exception prohibiting epik emails from being designated as spam.

In any event, glad too see everything worked out here.

 

[Dondomainer]

With all due respect, and strictly speaking to the 1490 figure, What happens when you use your email internal search for text strings such as epik, or the domain itself?

I know how easy it is to let an important email fall through the cracks. But sometimes upon using the search tool, I can locate a "missing email" that may or may not have been mistakenly overlooked, or somehow found its way to a different folder unbeknownst to me. Then of course are the emails that are eaten up by the spam folder, and will auto delete in a certain amount of time. Not sure the case here, but either way it sounds like you have some troubleshooting to do, and if it turns out the epik emails are in fact being sent to spam, it might be best for you to create a manual exception prohibiting epik emails from being designated as spam.

In any event, glad too see everything worked out here.

i have not spam folder. i send all spam and deleted to the same folder.

 

[Rob Monster]

i get 1490 email since Feb 2019 .. none is from Epik.

Show attachment 122265

Well, you are right on that one. Our engineers confirm that your email address was failing:

[email protected] [email protected] Your Domains have been updated Email address is on system-wide email address block list: "[email protected]" 6/26/2019 9:32:00 AM
[email protected] [email protected] Domain FulFillment Confirmation Email address is on system-wide email address block list: "[email protected]" 6/26/2019 9:15:00 AM
[email protected] [email protected] Confirmation for Epik Marketplace listing of hherbal.com Email address is on system-wide email address block list: "[email protected]" 6/26/2019 7:37:00 AM
[email protected] [email protected] Domain toolsco.com was purchased Email address is on system-wide email address block list: "[email protected]" 6/19/2019 11:18:00 PM
[email protected] [email protected] Your Domains have been updated Email address is on system-wide email address block list: "[email protected]" 6/18/2019 11:16:00 AM

We are asking the SMTP vendor, Jango Mail, why they banned your email address. Here is the overview of how someone's email gets on a ban list:

https://jangomail.zendesk.com/hc/en-us/articles/115000712187

Our support team did begin calling customers when their email address is placed on a ban list. It is pretty rare. It might be that XFINI.com is too close to XFINITY.com and someone took action against you.

Check this tool:

https://mxtoolbox.com/SuperTool.aspx?action=mx:xfini.com&run=toolpage

Anyway, check your email server and host records. You might be missing other emails. Based on the block listing, I am pretty sure you are. We do offer very private good email product if you want to try it:

https://www.epik.com/hosting/email/

 

[Dave]

@Rob Monster That was fantastic world class customer support! Kudos to you.

 

[frank-germany]

@Rob Monster

when you have international customers
the best way I can come up with
to avoid this confusion
is to disallow "." or "," in a domain price


here is a simple fix
$price = str_ireplace(",", "", $price);
$price = str_ireplace(".", "", $price);


-edited-

 

[frank-germany]

You and I might not agree on all topics at NamePros, but you are correct on this point -- we do our best to fix industry problems to the extent that we are in a unique position to help.

While you know that I have a Christian worldview, the idea of doing right by others is universally agreed across the major faiths, as well as among enlightened people in the secular world.

Show attachment 122260

really Christ in every thread?

 

[Rob Monster]

Well, you are right on that one. Our engineers confirm that your email address was failing:

[email protected] [email protected] Your Domains have been updated Email address is on system-wide email address block list: "[email protected]" 6/26/2019 9:32:00 AM
[email protected] [email protected] Domain FulFillment Confirmation Email address is on system-wide email address block list: "[email protected]" 6/26/2019 9:15:00 AM
[email protected] [email protected] Confirmation for Epik Marketplace listing of hherbal.com Email address is on system-wide email address block list: "[email protected]" 6/26/2019 7:37:00 AM
[email protected] [email protected] Domain toolsco.com was purchased Email address is on system-wide email address block list: "[email protected]" 6/19/2019 11:18:00 PM
[email protected] [email protected] Your Domains have been updated Email address is on system-wide email address block list: "[email protected]" 6/18/2019 11:16:00 AM

We are asking the SMTP vendor, Jango Mail, why they banned your email address. Here is the overview of how someone's email gets on a ban list:

https://jangomail.zendesk.com/hc/en-us/articles/115000712187

Our support team did begin calling customers when their email address is placed on a ban list. It is pretty rare. It might be that XFINI.com is too close to XFINITY.com and someone took action against you.

Check this tool:

https://mxtoolbox.com/SuperTool.aspx?action=mx:xfini.com&run=toolpage

Show attachment 122267

Anyway, check your email server and host records. You might be missing other emails. Based on the block listing, I am pretty sure you are. We do offer very private good email product if you want to try it:

https://www.epik.com/hosting/email/

The engineers came back on this one.

- The SMTP carrier (Jango) said the email address had historical issues. This was actually before you came to Epik. Definitely check that. You may need more reliable email hosting.

- You can also add a secondary email address to your account profile. Many people do that. This is configurable under Account --> View Profile --> Email settings.

 

[xynames]

It's possible that OP didn't get the emails from Epik, but bottom line is that he clicked to set the twenty five dollar price himself, so Epik did not sell the domain "without authorization."

Again, all's well that ends well, but interesting that OP seems to be maintaining a hard line of that the thread title is accurate and that he did nothing to facilitate the sale at that twenty five dollar price.

I mean in the future will someone who chances upon this thread take the time to read it through, or just see the headline and move on? Which is why I'd suggest that OP contact NamePros by reporting his own first post here, and ask that the thread title be changed to something more neutral. Thanks!

 

[Rob Monster]

It's possible that OP didn't get the emails from Epik, but bottom line is that he clicked to set the twenty five dollar price himself, so Epik did not sell the domain "without authorization."

Again, all's well that ends well, but interesting that OP seems to be maintaining a hard line of that the thread title is accurate and that he did nothing to facilitate the sale at that twenty five dollar price.

The good news is that he got his name back and now also learned that he has an inbox delivery issue that probably is more systemic than he realizes.

The other good news is that there was some learning value for Epik around error trapping for price inputs, and also some learning value for the industry on how to handle these cases.

As for the subject line, it is sensational, yes. The moderators can assess what they want to do about that issue.

@Eric Lyon

 

[frank-germany]

It's possible that OP didn't get the emails from Epik, but bottom line is that he clicked to set the twenty five dollar price himself, so Epik did not sell the domain "without authorization."

Again, all's well that ends well, but interesting that OP seems to be maintaining a hard line of that the thread title is accurate and that he did nothing to facilitate the sale at that twenty five dollar price.

I mean in the future will someone who chances upon this thread take the time to read it through, or just see the headline and move on? Which is why I'd suggest that OP contact NamePros by reporting his own first post here, and ask that the thread title be changed to something more neutral. Thanks!

I support that

there is no chance not to ruin epik.com 's reputation with that title

and really
they didn't deserve that treatment

 

[loredan]

When the CEO of a company wakes up and sorts out your shit at 6ish in the morning that tells a lot about the company he runs.

Thanks @Rob Monster for a lesson of how the things should be handled by any registrar.

 

[frank-germany]

When the CEO of a company wakes up and sorts out your sh*t at 6ish in the morning that tells a lot about the company he runs.

Thanks @Rob Monster for a lesson of how the things should be handled by any registrar.

???????

ok what does it tell you?


he hasn't enough staff?
he is a working maniac?
he doesn't trust his employees?
he can't delegate?
he is scared about the reputation of his company?

 

[Rob Monster]

When the CEO of a company wakes up and sorts out your sh*t at 6ish in the morning that tells a lot about the company he runs.

Thanks @Rob Monster for a lesson of how the things should be handled by any registrar.

Thanks for the kind words. This one was strangely providential:

1. I am normally not at until a bit later in the day and first walk dogs and what not but this morning was up with the sun at 5:30 am.

2. I normally don't look at Namepros until later in the morning but felt prompted to do so for reasons that I can't explain.

You can call it coincidence. I call it providence.

And thanks for choosing Epik -- we just set you up with NamePros pricing per your request.

When life serves you lemons, make lemonade.

 

[Rob Monster]

???????

ok what does it tell you?


he hasn't enough staff?
he is a working maniac?
he doesn't trust his employees?
he can't delegate?
he is scared about the reputation of his company?

We are open 24/7.

It should not be a secret that I am a hands-on guy. We have amazing staff. You have experienced it. Others can read it in the verbatim testimonials:

https://www.epik.com/about/love/

As you can see, Jessica Robison gets more kudos than I but we have many rock stars here.

I use technology to my advantage and cut out inefficiencies where I can. Keep an eye out on our new projects:

Armored.net -- a secure alternative to Google Drive

TrustRatings.com -- a clever alternative to TrustPilot.com

As you know, Frank, I will rest in eternity. In the meantime, there is work to be done. Thankfully I enjoy the work, and am in good health, feeling good, and sleeping like a baby.

 

[tomcarl]

The buyer appears to be a bottom feeder who regularly trolls for cheap domains . We have seen him buy domains like this recently. He did nothing wrong.

 

[Bernard Wright]

???????

ok what does it tell you?


he hasn't enough staff?
he is a working maniac?
he doesn't trust his employees?
he can't delegate?
he is scared about the reputation of his company?

A very thoughtful way to look at this, Frank. I like it.

Let’s go one-by-one.

Staff: OP made it clear that he had corresponded with the CS at Epik by 4:40 AM pacific, so clearly there is/was staff up at that time. I’d conclude that understaffing is not a problem.

Working maniac: he might be. I think his work is very important. Cheers to hard work.

Trust: I don’t think there’s any reason to draw such a conclusion from the content of this thread.

Can’t delegate: perhaps he could hire someone to manage an Epik account here on NP as the other registrars have done. But while he chooses to engage directly in these threads, I appreciate the transparency and thoroughness of his communications on the forum.

Reputation: I’d expect him to have concerns about how the title of this thread might impact Epik’s reputation. The accusation being levied is quite severe and clearly unfounded. Given this, I tip my hat to his timely and professional handling of the situation.