NameSilo

Fixed lost domain thanks to epik team

Located in Domain Marketplace Reviews started by gipson, Jun 26, 2019.

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  1. Rob Monster

    Rob Monster CEO, Epik Epik.com Staff PRO Gold Account VIP

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    The engineers came back on this one.

    - The SMTP carrier (Jango) said the email address had historical issues. This was actually before you came to Epik. Definitely check that. You may need more reliable email hosting.

    - You can also add a secondary email address to your account profile. Many people do that. This is configurable under Account --> View Profile --> Email settings.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. xynames

    xynames XYNames.com PRO VIP

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    It's possible that OP didn't get the emails from Epik, but bottom line is that he clicked to set the twenty five dollar price himself, so Epik did not sell the domain "without authorization."

    Again, all's well that ends well, but interesting that OP seems to be maintaining a hard line of that the thread title is accurate and that he did nothing to facilitate the sale at that twenty five dollar price.

    I mean in the future will someone who chances upon this thread take the time to read it through, or just see the headline and move on? Which is why I'd suggest that OP contact NamePros by reporting his own first post here, and ask that the thread title be changed to something more neutral. Thanks!
     
    Last edited: Jun 26, 2019
  3. Rob Monster

    Rob Monster CEO, Epik Epik.com Staff PRO Gold Account VIP

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    The good news is that he got his name back and now also learned that he has an inbox delivery issue that probably is more systemic than he realizes.

    The other good news is that there was some learning value for Epik around error trapping for price inputs, and also some learning value for the industry on how to handle these cases.

    As for the subject line, it is sensational, yes. The moderators can assess what they want to do about that issue.

    @Eric Lyon
     
  4. frank-germany

    frank-germany domainer since 2001 / musician Gold Account VIP

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    I support that

    there is no chance not to ruin epik.com 's reputation with that title

    and really
    they didn't deserve that treatment
     
  5. loredan

    loredan Top Member VIP ★★★★★★★★★★

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    When the CEO of a company wakes up and sorts out your sh*t at 6ish in the morning that tells a lot about the company he runs.

    Thanks @Rob Monster for a lesson of how the things should be handled by any registrar.
     
  6. frank-germany

    frank-germany domainer since 2001 / musician Gold Account VIP

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    ???????

    ok what does it tell you?


    he hasn't enough staff?
    he is a working maniac?
    he doesn't trust his employees?
    he can't delegate?
    he is scared about the reputation of his company?
     
  7. Rob Monster

    Rob Monster CEO, Epik Epik.com Staff PRO Gold Account VIP

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    Thanks for the kind words. This one was strangely providential:

    1. I am normally not at until a bit later in the day and first walk dogs and what not but this morning was up with the sun at 5:30 am.

    2. I normally don't look at Namepros until later in the morning but felt prompted to do so for reasons that I can't explain.

    You can call it coincidence. I call it providence.

    And thanks for choosing Epik -- we just set you up with NamePros pricing per your request.

    When life serves you lemons, make lemonade.
     
  8. Rob Monster

    Rob Monster CEO, Epik Epik.com Staff PRO Gold Account VIP

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    We are open 24/7.

    It should not be a secret that I am a hands-on guy. We have amazing staff. You have experienced it. Others can read it in the verbatim testimonials:

    https://www.epik.com/about/love/

    As you can see, Jessica Robison gets more kudos than I but we have many rock stars here.

    I use technology to my advantage and cut out inefficiencies where I can. Keep an eye out on our new projects:

    Armored.net -- a secure alternative to Google Drive

    TrustRatings.com -- a clever alternative to TrustPilot.com

    As you know, Frank, I will rest in eternity. In the meantime, there is work to be done. Thankfully I enjoy the work, and am in good health, feeling good, and sleeping like a baby.
     
    Last edited: Jun 26, 2019
  9. tomcarl

    tomcarl Top Member VIP

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    [​IMG]
     
  10. Bernard Wright

    Bernard Wright Established Member

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    A very thoughtful way to look at this, Frank. I like it.

    Let’s go one-by-one.

    Staff: OP made it clear that he had corresponded with the CS at Epik by 4:40 AM pacific, so clearly there is/was staff up at that time. I’d conclude that understaffing is not a problem.

    Working maniac: he might be. I think his work is very important. Cheers to hard work.

    Trust: I don’t think there’s any reason to draw such a conclusion from the content of this thread.

    Can’t delegate: perhaps he could hire someone to manage an Epik account here on NP as the other registrars have done. But while he chooses to engage directly in these threads, I appreciate the transparency and thoroughness of his communications on the forum.

    Reputation: I’d expect him to have concerns about how the title of this thread might impact Epik’s reputation. The accusation being levied is quite severe and clearly unfounded. Given this, I tip my hat to his timely and professional handling of the situation.
     
  11. Amar D

    Amar D Established Member

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    I'm in process to transfer all my domains to Epik, and I will keep them there. Rob and the Epik team are amazing people.
     
  12. tomcarl

    tomcarl Top Member VIP

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    They have a pretty good buy now page I just found out about the other day with a toll-free number displayed at checkout (nice). May be giving them a shot as well.
     
  13. Bernard Wright

    Bernard Wright Established Member

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    I thought of another one.

    Would Rob have provided the same thorough and professional response to the situation if OP had contacted him via DM?
     
    Last edited: Jun 26, 2019
  14. MapleDots

    MapleDots Domain Properties 2010 - 2019 VIP

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    I think of Epik very much the same way I think of Efty

    Two phenomenal companies that should be considered by domainers.

    That said I don't use either but if I were to consider changing from my own landers then Efty would be my choice. If I were ever to switch away from Godaddy then Epik would be my choice for a registrar.

    I have too many domains to consider switching at the moment but I can see when it becomes necessary I will have my choice already made.
     
  15. Abdullah Abdullah

    Abdullah Abdullah Moderator, NamePros Moderator Gold Account VIP

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    No one actually cares if a company is understaffed or if its owner is workholic as long as it is offering amazing service. I am sure you worry about your own and company's reputation. It is natural.

    The other day I had an issue and I opened the chat to talk to support....so late in Robs time too...guess what? He was on chat providing support and helped me with the issue. Earlier this week, also at a very late time, Rob was online at chat to help me.

    So Rob and his team are doing fantastic job and that should be acknowledged regardless of any differences someone might have with him.

    @Rob Monster great decision to correct the mistake of @gipson, who to be honest is one of the most supportive people I have seen on namePros, and an excellent developer too :)
     
    Last edited: Jun 26, 2019
  16. xynames

    xynames XYNames.com PRO VIP

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    See post #23 above
    [​IMG]
    [​IMG]

    and this is why I said this
    Already it's hard to take in the whole thread and all that has happened, which is why really the thread title should be changed, already events and posts are being missed.


    Negative threads such as this one about Avoiding GoDaddy Hosting
    https://www.namepros.com/threads/av...-if-even-one-trademark-claim-is-made.1110373/
    should not be opened lightly. That one was opened after all attempts to solve the issue with GoDaddy failed, and now, some 7+ months after the events GoDaddy stubbornly refuses still to return customer's data, and has not even refunded all of the prepaid hosting, so in that case GoDaddy earned and continues to earn the bad press. Not so here with Epik.
     
    Last edited: Jun 26, 2019
  17. Rob Monster

    Rob Monster CEO, Epik Epik.com Staff PRO Gold Account VIP

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    Thanks @MapleDots. I followed @gipson now.

    As for the support system here, if a chat or call is not picked up by the call center staff, it eventually routes to me. I also get a cc on all the transcripts for customer chats. I am good at deleting.

    Also, all of the operations staff are expected to take support chats and calls from time to time. Some are better at it than others. :) I call this "walking the factory floor". It is a cultural norm.

    Know the product. Know the customer.
     
  18. gipson

    gipson Next Domain Market VIP

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    I have never had problems with epik.com ... this has been mainly due to the few businesses that we have ... but with this problem ... which from my point of view is difficult ... epik.com has helped me .. again .... for me it is more unpleasant than it can be for the guys on epik.com .... but again ... if you are in good hands the results will be good ... the problem is that always on the other side are willing to help. Thank again epik.com








    Community
     
  19. gipson

    gipson Next Domain Market VIP

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    True..thanks
     
  20. tldboss

    tldboss Top Member VIP

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  21. gipson

    gipson Next Domain Market VIP

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    Yes I do...but for deleted
     
  22. gipson

    gipson Next Domain Market VIP

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    now is ok...and I have to say sorry to epik and @Rob Monster ....I learn more about what I have to do in all situations.
     
  23. bballdude823

    bballdude823 Restricted Blue Account

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    Epik always has your back. Great slogan
     
  24. Bernard Wright

    Bernard Wright Established Member

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    I totally screwed up but Epik had my back. Thanks Epik.
    -OP


    Put it right down there at the bottom of their homepage with the other quotes. That'd be epic.

    @gipson not taking shots. Just having a bit of fun and making light of this.
     
    Last edited: Jun 27, 2019
  25. timestamp

    timestamp Established Member

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    I wonder how long it will take for someone to open a thread: Epik.com renewed my domain for $35.
    Jesus Christ Superstar. It's 2019!
     

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