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Escrow.com just closed my account for public complaint on them

Located in Escrow Service Reviews started by DmitrySV, Jul 1, 2019.

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767

  1. DmitrySV

    DmitrySV Upgraded Member Gold Account

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    I was recently hit by Escrow.com unprofessionalism and what I would personally call childish behavior.

    They feed me with apologies(through their web chat) for a few days due to the delayed transaction(I asked them to send Paypal Invoice ASAP, as I had to close the TX by the end of the month) and when I complained over here:
    https://www.namepros.com/threads/if...ng-time-and-money.1119508/page-6#post-7294770

    .. they simply closed my escrow.com account. :)

    Hi User, Escrow.com is live and in operation in most countries. However, our service is not supported in your country. We hope that you will understand that we are not able to provide any further information about our commercial imperatives. Your account will be closed. Thanks. Escrow.com Customer Support 180 Montgomery St, Suite 650 San Francisco, CA 94104

    ^ Obviously, not true - they keep accepting transactions from my country just fine. Not that its a big deal to me, and I was lucky to arrange the transaction with a seller directly(using our PayPal accounts), but the whole situation is just hilarious.
     
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  2. eurorealtor

    eurorealtor okre.com VIP

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    Are you sure, they did not discontinue their services in your country? I don't think they would close your account just because of your NP post.
     
  3. Arthur IM

    Arthur IM Premium Spanish Domains Gold Account

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    Maybe this help you .

    What countries are not supported by Escrow.com?
    Escrow.com currently supports transactions from all over the world. However, there is a list of countries that we do not support. These include:

    • Afghanistan
    • Algeria
    • Angola
    • Azerbaijan
    • Belarus
    • Burundi
    • Cambodia
    • Central African Republic
    • Chad
    • Congo
    • Congo, The Democratic Republic of the
    • Cuba
    • CΓ΄te d'Ivoire
    • Egypt
    • Equatorial Guinea
    • Eritrea
    • Ethiopia
    • Guinea
    • Guinea-Bissau
    • Haiti
    • Honduras
    • Iran, Islamic Republic of
    • Iraq
    • Kazakhstan
    • Korea, Democratic People's Republic of
    • Kyrgyzstan
    • Lao People's Democratic Republic
    • Lebanon
    • Liberia
    • Libya
    • Moldova
    • Myanmar
    • Nigeria
    • Pakistan
    • Panama
    • Russian Federation
    • Sierra Leone
    • Somalia
    • South Sudan
    • Sudan
    • Suriname
    • Syrian Arab Republic
    • Tajikistan
    • Uganda
    • Ukraine
    • Uzbekistan
    • Venezuela
    • Yemen
    • Zimbabwe
    Source: https://www.escrow.com/support/faqs/what-countries-are-not-supported-by-escrowcom
     
  4. DmitrySV

    DmitrySV Upgraded Member Gold Account

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    No, I don't think so. My country is just at the center of Europe. ;) And the fraud rate, although higher than in more developed European countries, still significantly lower than with those they are still happy to have business with. Besides doing wire transfers is essentially risk free...
     
  5. DmitrySV

    DmitrySV Upgraded Member Gold Account

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    Thank you for the list - yes, this is new!

    I was not aware they are closing away support for some countries, after all we were using them during the last 10 years several times(with two different accounts) and all was always fine, the last transaction(for the today closed account) happened 3 months ago.

    Anyone knows is the list was recently updated? I'am still highly skeptic it is anything to do with a country i'am in though.

    Besides is makes little sense: to promise sending me Invoice on Friday, then on next business day(Monday), instead of invoice sending me the Account Close Notice.
     
    Last edited: Jul 1, 2019
  6. UmerK

    UmerK Established Member

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    They updated the list recently I guess, this for me and many others means Escrow is no more an option.

    Here I come DAN and other Escrow companies.
     
  7. DmitrySV

    DmitrySV Upgraded Member Gold Account

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    I'am giving Epik.com a first try - so far so good - we sent a wire transfer today(the seller transferred domains to Epik in advance for our deal to happen). We are slowly buying good names mainly for web development, not to resell, so closed escrow.com account is of no big deal, just minor future inconvenience. I'am not even mad. :D
     
    Last edited: Jul 1, 2019
  8. mAd MaX

    mAd MaX Established Member

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    @Epik.com is good and fast πŸ‘

    If you are using wire to transfer funds... you get NP discount on epik
     
    Last edited: Jul 1, 2019
  9. Don Gondon

    Don Gondon Established Member

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    I just wish Epik or Undeveloped, or better both, offered an escrow API like the one Escrow.com has.

    Undeveloped has promised longer installment terms to come, but they don't have the proper price adjustment. For example, if I sell an expensive domain, say 100K, it would be the BIN price. For 24 months, I'd like to take about 110 total probably. 60 months? More like 130 or even 150... Epik seems to have some kind of support for this (although I haven't tried it yet), but I would very much prefer an ability to define such stuff on my own landing pages – offering the visitor a set of pre-configured transaction choices, which would initiate the transaction should (s)he proceed.
     
    Last edited: Jul 1, 2019
  10. 4pm

    4pm user VIP

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    @Jackson Elsegood could you please clarify if
    the list of unsupported countries was indeed updated recently?
     
  11. Brandon Abbey

    Brandon Abbey Secure Transactions βœ” Payoneer Staff PRO ICA Member VIP β˜…β˜…β˜…β˜…β˜…β˜…β˜…β˜…β˜…β˜…

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    There is escrow software available and if any of the marketplaces are interested please let me know.
     
  12. AGAME

    AGAME Get That Perfect Name Gold Account VIP

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    Can the escrow software be called via our own marketplace via an API?
     
  13. Brandon Abbey

    Brandon Abbey Secure Transactions βœ” Payoneer Staff PRO ICA Member VIP β˜…β˜…β˜…β˜…β˜…β˜…β˜…β˜…β˜…β˜…

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    The software can be white-labeled for the marketplace and the marketplace can control the disbursements. You need to establish a relationship with a payments company to perform the AML/KYC requirements.
     
  14. indiegrind

    indiegrind Established Member

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    Would love to see efty integrate this. Brandon, we miss you in the domain escrow game.
     
  15. xynames

    xynames XYNames.com PRO VIP

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    Yet another thread title jumping the gun giving bad press before doing due diligence.
     
  16. DmitrySV

    DmitrySV Upgraded Member Gold Account

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    yeah, sure, just watch out the countries you make business with through escrow.com "hi user" assholes to not be in the updated list now and in the future, so that their accounts will not be closed in the middle of the transaction like mine was and you'll be fine .. until the next possible update, that is..
     
    Last edited: Jul 13, 2019 at 1:41 AM

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