NameSilo

Epik's "personal touch" makes it unique and rare and therefore the best!

Located in Domain Registrar Reviews started by WhoaDomain.com, Jan 27, 2020.

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752

  1. WhoaDomain.com

    WhoaDomain.com WhoaDomain.com Gold Account VIP

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    Hello,
    I know many on NP have said that there are too many people hyping and promoting Epik on NP. That Namepros as become a promotional tool for @epik.

    Because every other thread on NP is all about @epik.

    First of all. Look at the upper right hand cover up top. What do you see? a banner ad for Name.

    That will pop up there every time we open anything on here. They paid for it. Are we not going to say that Name is "all over NP" and that is bad? no one complains about that.

    When @GoDaddy or @LCN or @namesilo gives it their 110% then you know what? They will be the next "Epik" on NP.

    But honestly with all the complaints about Godaddy and other registrars on here (NP is littered with them) I seriously doubt there will be a "flood" of threads on NP on how a Godaddy employee much less the CEO actually taking the time to help out customers and their issues with THEIR company.

    Most CEO's with their fat salaries go home on the weekend and are "off the clock" Rob just replied to my messages over the weekend and handled my problems immediately.

    What CEO does that?

    Where else can you say the same about a CEO? I don't even know the CEO of Godaddy or Namesilo or LCN. Do you?

    This is not an @epik promo.

    This is a THANK YOU from one domainer to the CEO of a registrar. Thank you for replying to my messages on NP.

    Thank you for saving me money.

    Thank you for not thinking about the bottom line and treating each situation as a unique one and should be treated uniquely and not generally.

    Thank you for not hiding behind rules that could benefit your company's bottom line.

    Most companies would use their strict rules to f*ck you over. Words like "oh no we can't do that! It's too late! It's out of our hands!" because in thee end they can get you for a boat load of money. So there is no money to be MADE in helping out or being lenient.

    Thanks again @Rob Monster
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. alcy

    alcy Top Contributor VIP

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    although i don't make biz with epik... i do like their support. they think about clients more than other registrars.. but plz lets not make a mistake about it... they are also all business and think about epik too... and no one can blame them.. because well.. cause it is a business too.

    that being said I may do biz with them in future... cause like op says there is no way to avoid them and they take over most threads peopkle start on np including mine.. (jk)...

    in the end, i still prefer people who advertise a bit too much and overdo it... to those who don't care enough.. so this is alright by me.

    well Mr Rob keep up good work and i am sure in the end your efforts wil be rewarded with many many new clients.. who wont be there just for short time but stay for long.. or forever.

    as for me... well... just because most my offers and sales are on godaddy, I'd love to move my domains there... for easy push to buyer etc... but i do not really like it there for the interface etc... therefore, for now, I am basically with dynadot. for 90% of my folio. its good competitve prices.. plus im a fan of .io and its solid price there.. so yeah... best of luck to all whereever they do buisness epik or others!!!!! cheers.

    ps since we're all being honest friends here... I truly do not like epik interface and I wish they'd have a major upgrade.
     
    Last edited: Jan 27, 2020
  3. Kassey Lee

    Kassey Lee 域名世界 VIP

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    I'd like to see Godaddy/Afternic outdo Epik here on NP. I hope Epik continues to lead and wakes up the rest of the domain industry. Competition is good.
     
  4. Rob Monster

    Rob Monster CEO, Epik Epik.com Staff PRO Gold Account VIP

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    Thanks for the kind words:

    I think there are two main themes at work:

    1. Treating every customer as an individual: The challenge of scaling a business is the risk that organizations tend to treat people through policy, with little scope for empathy or accommodation of individual circumstance. Our goal is to preserve the human side as we scale.

    2. Building a culture of accessibility and engagement: It is unlikely that the PMs will always be answered in real-time, but fortunately the support team is 24/7 and can quickly escalate as needed to make sure we do the right thing.

    We are using a lot of technology to automate the stuff that can be automated, so that we can use human talent for being human while safeguarding against human error that falls outside of policy or best practice. In short: High tech, high touch.

    Anyway, thanks for noticing.
     
  5. WhoaDomain.com

    WhoaDomain.com WhoaDomain.com Gold Account VIP

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    I'm realizing now too. Many will think "oh he just wants to pump Rob because he is probably getting a good deal from Epik."

    Well let me tell you. Remember those $1 .com specials from netfirms and domain.com?

    Check here. You won't see any posts from me praising their service just because I got domains for only $1.

    That was 6 times cheaper than Epik's $7.99 special.

    But still. I can say it was an extraordinary experience that I want to let everyone know publicly about it on here.

    Think about that for a moment. $1 .com regs.

    No threads.
     
    Last edited: Jan 27, 2020
  6. BlackCatsAreNice

    BlackCatsAreNice Restricted (15-30%)

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  7. WhoaDomain.com

    WhoaDomain.com WhoaDomain.com Gold Account VIP

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    Correction

    " I ******CAN'T*******say it was an extraordinary experience that I want to let everyone know publicly about it on here."
     
  8. Ryan217

    Ryan217 NameBlitz Gold Account

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    I couldn't have said it better myself. I hate ads, I use an ad blocker on my browser, if I get inundated with ads from a company it makes me want to buy their products or service less not more. Epik could have bought a super bowl ad, it would do nothing to convince me to switch, or the CEO and numerous other staff could ranged users on an industry forum not for shameless self promotion but to be genuinely useful.

    I remember sending an email asking a question about Bitmitigate, an Epik product, who responded some some snake oil sales rep who ignored my question and pressured me to just buy it. No, Rob himself replied, and he didnt hide behind a generic email like [email protected] no it came straight from HIS email address and in his email signature his phone number...no CEO I know if is that accessable. I feel quite confident that if I ever had any major issue at Epik I could PM him here ot email him and he would help to resolve the problem.

    It is a level of service I can say I never have got at Godaddy or Dynadot or Namesilo or any other registrar. I couldn't even name the CEOs of those companies much less say I could contact them directly. But the other great thing I appreciate about Epik the more I use it is the rest of the staff is great too. If I contact Epik support they know what they are doing and get the job done and if they are unsure of what is going on they will find out and get back to me. Meanwhile I can think of a very popular registrar *cough*Godaddy*cough* that I had problems transferring a domain out and when I contacted support they had no clue about anything and acted like nothing is wrong tole me I could transfer it after I already tried and they rejected it.

    FWIW @alcy I agree Epiks interface could be better but honestly that can be changed much easier than a registrar with a good interface can change their staff, policies, knowledge, and culture.
     
  9. NamePrime

    NamePrime The Godfather VIP

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    I couldn't agree more! In my personal experience, Epik's support is the best at the moment. Very fast reply in the chat and gets things answered/done quickly. Even their escrow. I just used it a couple weeks ago, Rob handled it and I got my money minutes after the buyer confirmed the transfer. Minutes!
     
  10. koolishman

    koolishman Upgraded Member Blue Account

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    As a business guy myself, personal touch matters. It brings business. Though I am yet to start (though registered) with Epik, they seem to be doing well in customer service department.
     
  11. Kassey Lee

    Kassey Lee 域名世界 VIP

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    I had a similar experience yesterday. I'm moving most of my GD domains and consolidate at Epik. Better put all eggs in just one basket and take good care of it. I know CEO comes and goes and company rises and falls. For now, Epik is my best choice.
     
  12. Rob Monster

    Rob Monster CEO, Epik Epik.com Staff PRO Gold Account VIP

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    Thanks guys.

    I find there is a pretty simple core recipe for building a successful business whether you have 1 employee or 1000 employees:

    - Know the product
    - Know the customer

    Once you have a serious cash machine of a business you can always hire more people but again, if the cultural norm does not involve the above 2 ingredients, it is probably not going to be awesome.

    So, we are shooting for awesome, and I have full confidence that the people here at NP are going to hold us to that standard.

    All I ask is just be kind -- the folks at Epik are working really hard to innovate and scale at the same time. Most companies do one or the other well, but rarely both at the same time.
     
  13. Ryan217

    Ryan217 NameBlitz Gold Account

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    Yes, especially the know the product part. I am trying to get a domain pushed to me at another registrar who will remain nameless and it hasn't happened so I called them, the rep was like oh it can take 14 days to complete (no clue where he came up with that) then literally the next sentence of his was it will take 7-10 days to complete, also completely wrong. I asked to speak to a supervisor and he was like the supervisor will tell you the same thing. I told him to transfer me anyway. The supervisor was ar least knowledgable enough to know it should be almost instantaneous so he looked into it and found out what was going on.

    Never have had to ask for a supervisor when contacting Epik! (y)
     
  14. Rob Monster

    Rob Monster CEO, Epik Epik.com Staff PRO Gold Account VIP

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    A big part of the ability to maintain product knowledge is having sufficient continuity of personnel so that the company preserves its brain-trust. I believe continuity of staff has been driven by a few main factors:

    1. Shared mission: Most of the long-timers at Epik are on board to make the online world work better. In recent months, the seriousness of that task has become more apparent.

    2. Flexible work environment: We have focused on creating maximum flexibility in work arrangements of our decentralized workforce. We focus on impact, and align personal preferences for where and when.

    3. Leadership and Entrepreneurship: A big part of the culture is to train up leaders and entrepreneurs. Some folks are more up for that than others, but I see some future industry leaders in the Epik team.

    Right now we have more 17 active Epik brands. Some of these brands will mature into entire businesses with dedicated executive leadership. That will be fun to watch!

    So, thanks in advance for your ongoing feedback on Epik team members as we work to grow them into high impact industry talent.
     

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