Located in Domain Coupons and Offers, started by Sufyan Alani, Aug 9, 2019
This. I share all the points that you've raised here
I totally agree, I have all my names spread across 6-7 registrars and I was going to gather them all under one roof, thought it was Epik (I hold maybe just 70-80 names there as of now) - they provide a variety of customization options but the interface is really-really (this was raised on Twitter and Rob said its getting solved 'as we speak', but it's been 2+ months and nothing is done by now).
Also, as mentioned above, some features require too much interaction with customer support. It's really pain to bulk manage a lot of names, I'm just curious to hear feedback of someone managing 500-1000 or more names using their dashboard..
There also a ton of micro bugs that never get solved, i.e. when you tick manually 20-30 names to bulk edit say nameservers, after you click 'done' or refresh pages - ticks gone and you have to re-tick them again manually to continue editing them; or when I entered wrong card details once and it got declined - now I can't use credit cards at all, support wants me to do video\id verification, and so on and so forth; or this slowest dashboard; or the never ending dramas on different topics..
There is just too many small things like these to be 'People's choice Registrar'.
If you have any problems, you can also send PM me.
Sorry for the fact that you get such bugs in our panel. Please, if you don't mind, take 10 minutes and write a full list of bugs in PM. I'll pass them on to our technicians.
Similarly, if you have problems with your credit cards, please send the details to me in private messages.
Hello - thank you for your feedback.
Correct, our system does not allow the auth code to be generated automatically after the domain has expired. However, one thing Epik doesn't do is lump every single customer into one group. We are willing to review a customer's account upon contact and assist with unlocking the domain, passing the auth code along, updating pricing (we have a specific price group for NP users) and can also review your grace period. Unlike some Registrar's we charge zero fee for giving better pricing. You do not have to pay extra for a "membership" to access features and get better pricing.
At the end of the day each Epik customer is family and not just a number. Most people will go where they feel appreciated and taken care of, however, if being able to unlock a domain after it has expired and not having to contact Support for assistance is more important, then that is one feature our system does not currently support.
As for submitting emails to Support, unfortunately emails can get flagged as spam and not hit our inbox from time to time. Is that ideal, not at all but that is a rare occurrence. If that has happened to you more than once, we need to review your email and make sure we get it whitelisted on our side. We also offer phone and chat support too and often times when a customer has experienced no response after 24hrs they are using another contact method and alerting us.
Thank you again for your feedback and I apologize you have run into issues in the past. If you are currently experiencing issues with your account specifically, please feel free to reach out to me directly here on NP. Have a wonderful rest of your day!
lmao.. But more seriously, one of the points of my post was being able to manage my domains and do things myself (self-serve). I'll take you up on your offer in the future perhaps.
Also, disappointing that you completely swept my comment under the carpet. I'd prefer if you'd (and if you do intend to) address my points here for everyone else's benefit.
Edit: Added a word
And that is a fair stance. If it is not supported, it is understandable and acceptable. But then you also need to train your support agents to not simply give a link to your KB which outlines the steps to manage the domain (including unlock and transfer steps) when those steps do NOT apply to expired domains.
That's great. How do I get this review (and also any tips on ensuring that the grace period is maximized?)
I don't know why it happened but it has happened more than once. And no, I don't think my e-mail was flagged as spam since I did get a reply from Rob a week after I'd sent the e-mail. I emailed Rob cos I did not know who else to e-mail and I had his e-mail address from a previous interaction. I did not obviously expect Rob to reply right away of course (he's busy) but I was desperate at that time due to the circumstances at that time.
I did get the issue resolved via chat eventually but I don't prefer chat as it usually takes ~30-45 minutes of chat and I don't necessarily have that amount of available time. In some cases, I get sidetracked and the agent obviously disconnects as they cannot sit around waiting for me (this last point is not a concern). I also cannot phone as I'm not in the same country as Epik and international calling is prohibitively expensive for me.
Hello - I am working on a sending you a direct message to resolve any an all concerns here as well as get your account reviewed and updated. Because I will need to request confidential account information from you, I did not want to continue this discussion here. Plus we are on a "promo" thread so wanted to make sure when a promo or deal is posted, it does not get lost. Thank you for your understanding and please watch for a message from me today!
They are not getting our emails. Something is broken there at their end. Always ask in chat first.
If you are a company and you have customers. And you want to serve customers. Then make your customer service channels functional.
No customer in the world should google "which random forum in internet should i find in order to find there whom i need to PM there in order to get my issue solved". No, they should get a support right at your site. Chat or email.
Please tell it to your bosses as well.
Are you guys ready for another .CO promo?
Prepare your domain lists; a NICE promo is coming up VERY SOON!
Add an "m" at the end of that "Co"
I have 10 and positive can get 100 if you add an m to the end of the cctld u announce
We don’t care about co, we need com 😭
How quick ? And for how long ? Limitations ?
id feel safe its either 1 or 1.99 , and unlimited.
if you have a good list , this can be profitable, hard to get a good list though.
ALL NEW .CO registrations are now discounted to $1.99 for a very limited period at epik.com
Promo price started NOW, and won't last for long time. Go ahead and register as much .CO domains as you need!
All domains registered at Epik include:
- Free WHOIS privacy
- Free SSL parking landers
- Free forwarding
- Free basic Wordpress site
- Free listing in Epik marketplace for selling/leasing
Starting searching for your names here: https://www.epik.com/promos/co
OR, in BULK here: https://registrar.epik.com/index/bulk-register-domain
Let me know if you have any questions.
PS: Premium names are not included in this promo.
It's ON now.
It'll be ON for a week (I'll try to extend that to another week. No promises).
Ahhh .. I'll try my best to do have that pretty soon (Stay tuned for Black Friday / Cyber Monday deals).
Thank you Sufyan
I'll try my best to do have that pretty soon. Stay tuned for Black Friday / Cyber Monday deals!
Yay! I have 10 locked and loaded!
i bet you’ll get 100 easy with ANY .com promo!
Thanks Sufyan! You do care
Separate names with a comma.