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Epik.com Promo Deals and Happy Hour Mega-Thread

Located in Domain Coupons and Offers, started by Sufyan Alani, Aug 9, 2019

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  1. Makise

    Makise Country Manager RU/UA/BY/KZ Epik.com Staff VIP

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    [​IMG]

    Epik offers a better and better service for domainers.
    One of these services - is a very cheap registration.

    All domains registered at Epik include:

    1. Free SSL parking landers
    2. Free forwarding
    3. Free basic Wordpress site
    4. Free listing in Epik Marketplace for selling/leasing

    $0.99 .realty registration (for 1st year only) / no limits / limited time

    Try Epik`s now - www.epik.com
     
    Last edited: Sep 28, 2020
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Compassion

    Compassion Celebrate Life PRO VIP Gold Account ★★★★★★★★★★

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    Any big .com transfer deals on the horizon?


    ...Or shall we hold our auth codes tight until Black Friday?


    Wholeness and Optimism,
    Chad
     
  3. Makise

    Makise Country Manager RU/UA/BY/KZ Epik.com Staff VIP

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    Black Friday is still a long way off :whistle:
     
    Last edited: Oct 9, 2020
  4. mayhemalex

    mayhemalex Established Member

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    Chat is not working for me, can someone please assist. Also no reply for several days from email support.
     
  5. Makise

    Makise Country Manager RU/UA/BY/KZ Epik.com Staff VIP

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    Send details me in PM.
     
    Last edited: Oct 10, 2020
  6. mayhemalex

    mayhemalex Established Member

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    Makise -

    Please check your PM.

    In messages you alluded to:

    This domains locked, because he`s expired on our system. Its mean, in Whois data domains renewed up to 2021, but they are not paid for by you

    Apologies if I do not understand. So when a domain crosses the 1 year mark and is "expired" (in grace) and is auto-renewed automatically, we are essentially charged for this should we want to "reactivate" or transfer away our domain elsewhere?

    I have never encountered this. During the grace period a domain should be available for us to do as we please whether renewal or not.

    In the last message I have sent you I have requested an auth code+unlock for a domain that expired 29/9. I understand your "grace" period is 2 weeks. This should be within that time. Please provide at your earliest.
     
    Last edited: Oct 12, 2020
  7. Makise

    Makise Country Manager RU/UA/BY/KZ Epik.com Staff VIP

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    Hi!

    I will ask you to refrain from publishing your responses in private messages in public in the future, they are confidential and the only recipient is you, not the public.

    As I previously stated in the correspondence:

    After the domain registration period ends, if it was not renewed before the end of the domain registration period, the Registrar automatically renews the domain for 1 year, so that within 30 days the client can renew the domain that was renewed by the Registrar during the "grace" period. This gives you the opportunity to regain ownership of domains. This is a well-known practice and this is how all registrars in the .com domain zone operate. this is not a unique technology.

    Since your domains are not registered in our system as "renewed", the Registrar, in accordance with the ICANN Statute, extended its registration period for 1 year so that you can return it within a 30-day period. Until the domains are paid for, we can't unblock your domains. You must extend the domain registration period and then request a transfer code.
     
  8. Samer

    Samer Top Contributor VIP

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    Or Cyber Monday!
     
  9. tonyk2000

    tonyk2000 Top Contributor VIP ★★★★★★★★★★

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    It is correct.

    It is not correct, sorry.

    1. It was the registry who auto-renewed the domain name, not the registrar. The registrar did nothing.
    2. The registry might block or otherwise withdraw the fee from the registrar.
    3. Should the domain be deleted - the registry will refund the fee to the registrar.
    4. Should the domain be transferred away - the registry will charge the gaining registrar for annual renewal, which thing already occured (at least formally). And the losing registrar will receive a refund. New expiration date with the gaining registrar will be just +1 year from its original expiry, not +2 years as one might guess on a spot view.

    In other words, nothing prevents registrars from allowing to transfer expired domains away (if the domain in question is not yet deleted - not in RedemptionPeriod). The registrar has nothing to lose (execept that the renewal fee might be temporary blocked by the registry in this registrars account). It appears that some registrars (GoDaddy, Epik just to name a few) are using this to enforce renewals, or maybe they would rather prefer to auction the domain someday (if they offer expired domains to general public as pre-release ones).

    On a side note, it might be more practical for @mayhemalex to simply renew the domain in question with Epik. Bulk/Professional pricing is reasonable @ Epik. After 45 days from the original expiration date, the transfer-away will add one more year to domain expiry. So, if the domain needs to be transferred away - then renew with Epik now, wait 45 days from the original expiry, pay the gaining registrar for transfer, and 1 more year will be added as the result (2 years in total - 1st year added by Epik, 2nd year added by the gaining registrar).
     
    Last edited: Oct 12, 2020
  10. Makise

    Makise Country Manager RU/UA/BY/KZ Epik.com Staff VIP

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    Thank you for clarifying. You are right, but just in case, I will clarify that in my message above, I simplified the entire scheme described by you so that users understand the meaning without unnecessary technical clarifications.

    Even if you allow your last words ("nothing prevents registrar from allowing to transfer expired domains away"), Registrar will lose approximately $8 from each domain. Even taking into account the whole situation above, as a domainer with 10 years of experience, you also understand that domains must be paid for, the Registrar acts as a service provider and cannot provide services for free or provide exceptions for some users in violation of the rules of registry.
     
    Last edited: Oct 12, 2020
  11. tonyk2000

    tonyk2000 Top Contributor VIP ★★★★★★★★★★

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    Omg. What violations are you speaking about? Just a daily routine and clear rules. Yeah, if having $8 blocked by the registry and later unblocked (or returned) can be called "a loss" - then let it so be. It is a question of terminology and accounting. No real loss is involved, hope you agree...
     
    Last edited: Oct 12, 2020
  12. boker

    boker Top Contributor VIP

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    Even If I'm using Epik and I like most of the feature, a domainer friendly registrar should not have these rules, like blocking a transfer out during grace period, a grace period of 15 days and so on. I can name tens of smaller registrars, who are not domainer friendly and which are still not locking the domains during the grace period(we are not even talking about the big players) Your reply is not the right one. I know that you are working for epik, but in the same time you are a domainer and your reply should be a honest one. something like: 'I know that this rule is not a fair one(compared to other registrars) but I have no authority to change it'.
     
  13. Makise

    Makise Country Manager RU/UA/BY/KZ Epik.com Staff VIP

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    I know that some rules may be unfair, but I can't change them. This is not within my authority. I'm a human being like you, not a machine. But unfortunately we have to within the rules and authority.

    :xf.frown:
     
  14. Jess Robison

    Jess Robison Established Member Epik.com Staff

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    Hello - as the Director of Client Services at Epik, I would suggest if in the future you need assistance with an expired domain, you email into our Support team. Our standard grace-renewal period is 15 days. We supply our customers with many renewal reminders leading up to the expiration date, the option to enable auto-renew, and offer the option to renew FOREVER. At Epik we understand that life happens and the widow to take care of something important might be missed. I would encourage you that if you run into a case such as that or need assistance after the domain has expired, email us. We will always encourage you or any customer to renew first to ensure the domain does not expire if there is any issue with the transfer. I hope this clears up any concern regarding transfers and Epik. Have a wonderful rest of your Monday!
     
  15. mayhemalex

    mayhemalex Established Member

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    At work now so I only skimmed the responses.,

    Makise - What you posted in PM required scrutiny by the community as it seemed very odd considering general registrar practices. I did not communicate anything private merely your own compancy policy which should be public, anyway.

    Jess - I attempted to contact both live chat (did not work) and email support (several days and no response) hence had no choice but to come here.
     
    Last edited: Oct 12, 2020
  16. Jess Robison

    Jess Robison Established Member Epik.com Staff

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    I understand you were looking for assistance. I am not sure why you were not able to connect with anyone via chat or email considering we have reps online at all hours of the day, so I do apologize. Happy to assist in the future as well. Contact me directly here through NP or at our Support email and I would be happy to advise. Have a wonderful day!
     
  17. Ostrados

    Ostrados EpicName.com VIP Gold Account

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    Or Purple Tuesday

    (kidding lolz)
     
    Last edited: Oct 12, 2020
  18. mayhemalex

    mayhemalex Established Member

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    Thank you. Yes I am not sure, either. Happy to concede maybe there was an issue with my browser connecting to your chat service, but I certainly know how to send an email. One was sent successfully on Friday the 9th of October to [email protected] that has yet to be replied to. Nevertheless, Makise has enlightened us all.

    I will contact you directly on NP as invited.

    (EDIT: added support email)
     
    Last edited: Oct 12, 2020
  19. mayhemalex

    mayhemalex Established Member

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    Just an update -

    Jessica has assisted me in resolving this issue with a competitive renewal fee, so thank you, Jessica.

    Also Makise, in hindsight posting an excerpt of PM was probably not entirely constructive, so apologies as well. Thank you also for the initial quick response to my query when I raised in on the board.

    I still really like Epik's great deals and nice features :)
     
  20. ecomslice

    ecomslice Top Contributor VIP

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    I am personally pro Epik, and the staff are only human and great to deal with.

    However after moving just a handful of names out , and learning the different mods they did to make more friction, I ask myself, why would any company think I would do a bulk transfer in , in the future to them ?

    Epik I will always use, but as my portfolio grows, I would never consider holding a quantity there. I want bulk options in and out, when I choose, with ease.

    Sorry,
    but again , I am Pro Epik.
     
  21. Jess Robison

    Jess Robison Established Member Epik.com Staff

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    @ecomslice - thank you for commenting. I would be happy to discuss your latest bulk transfer out experience. Please reach out to me directly so we can discuss and sort out any issues that might be of concern.
    Have a wonderful day!
     
  22. karmaco

    karmaco Top Contributor VIP

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    The point is, everywhere else we can transfer out during grace period without renewal. You are forcing people to renew to transfer the name out after a very short period of time. You lock domains on the first day after expiration. On Day 2 its on an Epik lander. Talk about domainer unfriendly.
     
  23. Jess Robison

    Jess Robison Established Member Epik.com Staff

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    Hello @karmaco, thank you for your comment and looking out for the domainers.

    Epik is well-known for their customer support and willingness to always assist their customers. I will make sure to pass along your concern. To clarify though if you are looking to transfer out during the grace period, it is doable without renewal. While it is always suggested to renew an expired domain before starting the transfer out process, it is not something we force on anyone.
    Feel free to reach out to me directly here on NP or via our Support email if you wish to discuss your account specifically. Have a wonderful day!
     
  24. mayhemalex

    mayhemalex Established Member

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    In the interests of disclosure, Makise has assisted me with NP exclusive pricing for renewals. Thank you :xf.smile:
     
  25. anantj

    anantj Top Contributor VIP

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    Epik is one of the few "Domainer friendly" registrars that gives the least number of days for the grace renewal period at 15 days.
    Epik is also one of the few "domainer friendly" registrars that do not allow self-management (i.e. unlocking, auth code access, etc) of expired domains. I should NOT have to contact your support for such actions especially when your own support docs do not indicate that I cannot unlock and access the auth codes of expired domains myself (https://www.epik.com/support/knowledgebase/how-to-transfer-epik-domain-to-another-registrar/)

    Also, btw, your support e-mail does not reply. I've had at least 2 cases that I did not receive a reply (including one that I tried to escalate to Rob and I got a reply from Rob after almost a week). So you support system is not up to par (definitely not in accordance with your slogan of "Legendary Customer Support" unless you meant it ironically).
     

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