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Epik.com Locking Policies

Located in Domain Registrar Reviews, started by stub, May 20, 2020 at 4:16 AM

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  1. stub

    stub DNStore.com PRO VIP ★★★★★★★★★★

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    I've just been told by Epik support that if I purchase a domain from another customer and it's pushed to my account, that it is locked for another 60 days. JUST LIKE @ GODADDY. If this is true, that's me done with Epik as a customer. One of the worst policies GoDaddy has is a new 60 day hold on a push. And now I'm being told it is the same at Epik. That's the end of my experiment with Epik (:
     
    Last edited: May 20, 2020 at 4:21 AM
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  2. Grilled

    Grilled sdrowkcab VIP

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    Imagine if the domain had 7 days left before renewal.

    Would that almost be like forcing you into renewing with that registrar?

    I don't think Epik wants to lose you as a customer.

    I imagine there will be a quick fix for you. But will there be for all?

    I wonder if this this the new epik standard, or if the customer support rep was just misinformed?
     
    Last edited: May 20, 2020 at 4:29 AM
  3. xynames

    xynames XYNames.com PRO VIP

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  4. Grilled

    Grilled sdrowkcab VIP

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    Per:
    @Joe Styler said:
     
    Last edited: May 20, 2020 at 4:41 AM
  5. Samer

    Samer Restricted (Chatroom) Blue Account

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    This makes no sense.

    Unlike the hell of Godaddy 60 lock (no outs)

    Epik 60-day lock can b waived upon request.
    One request, and never again this happen.

    Isnt that right, @Rob Monster?

    Samer
     
    Last edited: May 20, 2020 at 4:47 AM
  6. Samer

    Samer Restricted (Chatroom) Blue Account

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    If it was up to me i’d abolish the 60 day lock.

    But with epik, there is escape from the 60-lock.

    Godaddy there is no escape unless keep Whois details of domain the same or some bs.
     
    Last edited: May 20, 2020 at 4:49 AM
  7. Samer

    Samer Restricted (Chatroom) Blue Account

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    After they waive 60 lock on your epik account (which i highly recommend)

    never prob again, since waive 60 lock, trust me
    could argue epik be ahead of Dynadot 30 lock.
    Maybe Rob’ll finally abolish it.

    Samer
     
    Last edited: May 20, 2020 at 4:52 AM
  8. stub

    stub DNStore.com PRO VIP ★★★★★★★★★★

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    I've already started moving domains out of my account. This is just crazy policy @Rob Monster
     
    Last edited: May 20, 2020 at 5:07 AM
  9. Samer

    Samer Restricted (Chatroom) Blue Account

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    I agree, but it will never happen again.

    They do it in a second, no work req from you,

    it’s never happened again with me, still think they’ll change it or tinker with it soon, but ur leaving for no reason, since they’ll un60 ur acc
     
    Last edited: May 20, 2020 at 5:08 AM
  10. Samer

    Samer Restricted (Chatroom) Blue Account

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    Unlike Godaddy you’ll never have to keep repeating convoluted steps, they fix it for u,
    Seems like a waste to transfer away, since by end today ur acc never- epik 60 lock again.

    i hate it too! Remind us again why you do it @Rob Monster? it worth the client backlash?

    Samer
     
    Last edited: May 20, 2020 at 5:14 AM
  11. stub

    stub DNStore.com PRO VIP ★★★★★★★★★★

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    Not exactly. I asked them. They told me it was their policy. It was ambiguous. Whereas my question was not ambiguous.
     
  12. Samer

    Samer Restricted (Chatroom) Blue Account

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    Then it probably means she wasnt authorized to un-lock it... Since I would bet anything; you fill all qualifications, @Rob Monster.. Still willing to wager.

    Hopefully they’d get rid it soon. Not last, wont be first; when you see how easy .was is unlock
     
    Last edited: May 20, 2020 at 5:21 AM
  13. stub

    stub DNStore.com PRO VIP ★★★★★★★★★★

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    She shouldn't be authorized to reply to tickets if she doesn't know what the policy is.
     
  14. stub

    stub DNStore.com PRO VIP ★★★★★★★★★★

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    So are you saying this is common practice? To just request the lock to be lifted permanently? If so. I wonder why she point blank refused to unlock the domain when asked. But to state it was policy not to unlock the domain? And I wonder why Epik would ever have such an idiotic policy?
     
    Last edited: May 20, 2020 at 5:39 AM
  15. lock

    lock BACKLINKRZ.COM VIP

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    Am i the only one that thinks it should be adapted everywhere at least everything is cleared rather than it backfiring.
     
  16. Peak.Domains

    Peak.Domains Top Contributor VIP Blue Account

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    Some 60 day locks can be waived at Epik, others cannot. I had this experience where a support staff confirmed again and again that my domain was unlocked and ready to transfer, but the transfer to my buyer kept failing when they would try to initiate it. It seems that there is some confusion about this policy, even among staff members.
     
    Last edited: May 20, 2020 at 7:00 AM
  17. Ategy

    Ategy NameCult.com VIP Gold Account

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    You guys are all aware that generally speaking the 60-day lock policy is there to protect the industry at large right? There's a lot of fraud in any and all industries where there are sales and transactions .. particularly of digital products.

    I'll be the first to say it's a pain in the butt .. however the consequences of not having such a lock are far worse than having it.

    I think that it most certainly could be reduced down to 35 days .. but removing it completely, while being amazing for domain management .. would have significant consequences in terms of fraud.


    That being said .. if ever you need an exception you'd probably be better served talking to @Rob Monster or someone higher up at @epik .. as long as you don't abuse the privilege, I'm sure if the changes of ownership were clear and they get direct consent from the previous owner, they could look into making an exception every now and then. But because of the security aspects I mentioned above, it shouldn't be something too easy to do.
     
    Last edited: May 20, 2020 at 7:28 AM
  18. stub

    stub DNStore.com PRO VIP ★★★★★★★★★★

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    @Atergy. Yeah. But they are putting 60 day locks on things which most Registrars don't do. The only 2 Registrars who put 60 day locks because of an account change that I know of are GoDaddy and Epik. Most Registrars DON'T do that. To my knowledge.
     
  19. NameDeck

    NameDeck SaveDotOrg.org - Mission accomplished VIP

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    Did you purchase it through Epik/NL or did someone manually push the domain? I never encountered issues on manually performed pushes.

    I agree their lock policy is weird though. Bought some domains on their aftermarket and everything gets locked. When it's registry policy I don't mind but they also lock pushes for 60 days.
     
  20. stub

    stub DNStore.com PRO VIP ★★★★★★★★★★

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    It was a manual push :( Exactly!
     
  21. NameDeck

    NameDeck SaveDotOrg.org - Mission accomplished VIP

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    Very strange indeed. Unless it's a new registration and there's some time left on the first 60 days there should not be any lock at all.
     
    Last edited: May 20, 2020 at 9:53 AM
  22. D Haynes

    D Haynes Top Contributor VIP

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    I posted my experience with the lock in the Epik Experience thread. You can opt out of the ICANN 60 day lock I. The Epik dashboard but I was told by customer support that they have their own internal 60 day lock that cannot be easily lifted. The rep was unable to lift it and I had to verify my account before @Gube could manually remove the lock (for that one domain). It doesn't make a lot of sense to me to have an opt out for the 60 day lock only to implement another that you have no choice about.
     
  23. D Haynes

    D Haynes Top Contributor VIP

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    Not sure if anyone else has said this but just wanted to give a quick note as to my experience transfering a name out of Epik.

    Transfering names into Epik has been a breeze. I'm currently moving names from GD to Epik because of the pricing. When moving a name out of GD (as with any registrar) you need to request the auth code and submit it to the new registrar. Shortly after submitting the code you receive an email from GD alerting you that a transfer has been initiated and asking if this is a legitimate action. You can then challenge it, leave it and after 5 days the transfer will go ahead or you can sign into your GD account and approve the transfer and usually within 15 mins its all done and dusted and away you go to self isolate and socially distance.

    Transfering away from Epik is slightly different. It took me a couple of days of messing around trying to get the auth code for a domain that sold at Afternic. This is because the domain was moved to Epik within the last 60 days. I had previously opted out of the ICANN 60 day transfer lock but I now know that Epik have their own internal lock (what's the point in having the opt out if there's another lock that does exactly the same thing). I submitted a customer support ticket asking how I can remove the lock and have never recieved any reply. I went onto the live chat at Epik.com and was told by the rep that they didn't have the power to lift the lock and that they would escalate the matter to management and email me with the solution. I never heard heard back from them.
    The only way I manged to get the domain unlocked and get an auth code was by contacting @Gube on here. He was very helpfull and after I verified my Epik account he was able to unlock the name and email me an auth code.

    Great I thought. Well after giving the code to Afternic TA rep I didn't hear anything for a few days. I assumed the transfer had not been initiated, after all it only takes 15 mins to move a name. I sent TA a few emails but never got any replys so namepros to the rescue again and I messaged Joe from Afternic who told me the transfer was initiated on the 7th. We'll that seem strange as I haven't had any notification from Epik.

    Back to Epik live chat it is then where I'm told that yes the transfer has been initiated but it takes 5-7 days to transfer a name out! And no, they don't send you any email notification to confirm the transfer! So does the name just dissappear without notification? This doesn't seem very safe to me and agonisingly slow to move a name out when it took 15 mins to move in. The Swiss Bank of Domains? Legendary Customer Support? Maybe...

    Anyway I know that was long winded but the moral of the story is you get nowhere in life unless you're a member of Namepros

    Oh and its been 5 days and still no cigar.

    Edit - It seems you can go into your account and view the domains being transferred out and approve them although I couldn't find this area to start with and when I approved the transfer it can up with an error so...

    Edit 2 - Since this post @Jess Robison has been very helpfull and completed the transfer for me. I just hope this customer service stretches to people who aren't on NP as I fear Joe Public would be stuck.

    Edit 3 - Finaly closed the sale yesterday.
     
    Last edited: May 20, 2020 at 9:50 AM
  24. D Haynes

    D Haynes Top Contributor VIP

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    Thats my post from that thread. Would also like to add that I've has no issues with Epik apart from this. I am currently moving my names into Epik as I find their pricing is on point (less that half of GD) and their UI is great. Also being here at NP they are contactable and happy to help resolve situations.
     
    Last edited: May 20, 2020 at 9:57 AM
  25. Makise

    Makise Country Manager RU/UA/BY/KZ Epik.com Staff VIP

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    Hi there!

    A 60 day lock is a standard necessity. Thats security and protection system. If you want to transfer all your questions between accounts and registrars, send me a PM and I`m discuss this issue with the team and you personallly.
     
    Last edited: May 20, 2020 at 10:00 AM

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