Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Caleb Tweed]

Dynadot used to allow interested parties to contact a domain registrant with a message, e.g. that they were interested in purchasing the domain. But now they are using the same Whois contact form that GoDaddy uses, where the sender can only choose between three reasons for contacting the registrant and not include a message.

@Caleb Tweed Can you tell us why you have implemented this change?

Show attachment 293811

Hey, good question.

We’ve improved our contact form to be more streamlined and secure. The old system was more open, which made it easier for spam and abuse to get through as people could type whatever they wanted. We've had this requested by customers a few times over the years to reduce spam messaging.

 

[Caleb Tweed]

I cannot login @Caleb Tweed

Strange letters on the DD homepage:

Show attachment 293882

That's strange, I don't see that on mine. What browser are you using? I'll have someone take a look.

 

[Name2go]

What browser are you using?

Firefox 147.0.3 (64-Bit)

 

[Hypersot]

It sounds like this is back to normal now, but I'll still have the guys investigate what happened. What area were you unlocking from specifically, or was it just anytime/anywhere on our site you tried to unlock it didn't work?

Anywhere the 'unlock' button appeared. eg. when trying to unlock to sell a domain at Afternic/Sedo, the global unlock button, the transfer unlock, etc.

 

[Name2go]

I'll have someone take a look.

What I did before this happened:
I started my PC. Checked and updated with my Antivirus program, restarted the PC because of an update. Then logged in to my most important sites. No problems with other sites, but the PC seemed to be more slowly than usual.

Now I closed the DD tab and am running a complete Antivirus check.

 

[Caleb Tweed]

Anywhere the 'unlock' button appeared. eg. when trying to unlock to sell a domain at Afternic/Sedo, the global unlock button, the transfer unlock, etc.

Got it, I'll see if they can find any issues around then.

 

[Caleb Tweed]

What I did before this happened:
I started my PC. Checked and updated with my Antivirus program, restarted the PC because of an update. Then logged in to my most important sites. No problems with other sites, but the PC seemed to be more slowly than usual.

Now I closed the DD tab and am running a complete Antivirus check.

Hmm yeah FF works fine for me too. Could you try clearing Dynadot out of your cache on FF and let me know what happens?

 

[Name2go]

Hmm yeah FF works fine for me too. Could you try clearing Dynadot out of your cache on FF and let me know what happens?

Well, I could login now without any further preparation.

Cookies and old website data are being deleted with every closing of the FF bowser. I closed browser before the restart of my system. Therefore, this should not have been the cause of the problem. (Incidentally, my virus scan was negative, so positive.)

Thanks, Caleb!
It's great that you're always available, even though users' concerns are usually based on problems. No playing dead, no dodging, no lies. No distractions or disruptive actions from members close to dd. I wish that could be said of all service providers.

 

[BrandingGo]

hi, any re-reg coupon?

 

[BrandingGo]

sometimes I have issue with cloudflare captcha - page not loading or very slowly opening
How to add my ip to white list or how to fix it?

 

[BrandingGo]

lander is broken or not loading properly
contact form is poped up

 

[Caleb Tweed]

Well, I could login now without any further preparation.

Cookies and old website data are being deleted with every closing of the FF bowser. I closed browser before the restart of my system. Therefore, this should not have been the cause of the problem. (Incidentally, my virus scan was negative, so positive.)

Well that's good at least, I'll have the lads do a check on it anyway just to be safe.

Thanks, Caleb!
It's great that you're always available, even though users' concerns are usually based on problems. No playing dead, no dodging, no lies. No distractions or disruptive actions from members close to dd. I wish that could be said of all service providers.

I do my best . Appreciate it.

 

[Caleb Tweed]

hi, any re-reg coupon?

Not this month sorry, will update if we do have any reg sales in march (unless someone beats me to it lol)

 

[Caleb Tweed]

sometimes I have issue with cloudflare captcha - page not loading or very slowly opening
How to add my ip to white list or how to fix it?

On our mainsite or on our landers? We're actually removing the CF captcha from our landers in favour of less obtrusive security methods this week/next after a few complaints from users so that shouldn't be a problem after that!

 

[BrandingGo]

Not this month sorry, will update if we do have any reg sales in march (unless someone beats me to it lol)

okay thank you
can't wait... coupon of course

 

[BrandingGo]

On our mainsite or on our landers? We're actually removing the CF captcha from our landers in favour of less obtrusive security methods this week/next after a few complaints from users so that shouldn't be a problem after that!

main website sometimes not loading it would be great to remove CF

 

[Mister Funsky]

Hello Caleb, how about on the next update (small thing here) they add page number selection to the top of the page when on 'manage domains'. Maybe right above the column headers. It would just save a little time from scrolling down to make a page selection at the bottom. Of course leave it at the bottom as well.

 

[BrandingGo]

Caleb, portfolio of domains "Listed by ... " not showing on domains registered at Dynadot but works very well with domains registered elsewhere e.g. blsck.com is registered with another registrar , but Dynadot domains not showing section " Listed by.." How to enable it? I turned it on but not showing

 

[Caleb Tweed]

Hello Caleb, how about on the next update (small thing here) they add page number selection to the top of the page when on 'manage domains'. Maybe right above the column headers. It would just save a little time from scrolling down to make a page selection at the bottom. Of course leave it at the bottom as well.

Should be an easy add, I'll see what we can do.

 

[Caleb Tweed]

Hi @Caleb Tweed - any word from the team as to when this might be rectified? I've just deleted and recreated my Preset list again, but the order of results is still different from the order I saved the list.

Took a little bit of a run-around to figure out what was actually causing the issue (when we checked it just so happened that the TLDs we tested on weren't apart of the problem), but our team's located the problem and has fixed it! Sorry this took so long to get around too.