Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Wesley S]

It expired today and said it was renewed today.

 

[Future Sensors]

Caleb can't be too pleased with this turn of events.

 

[Caleb Tweed]

Looking into it! not sure what's happening at the moment.

Sorry for any issues!

Edit: Should be back online now! Thanks for your patience.

 

[Wesley S]

its crazy how much more patience i have when someone lets us know something. Ty Mr. @Caleb Tweed

 

[Future Sensors]

Edit: Should be back online now! Thanks for your patience.

Technically corrected on your side, thanks.

But some will be inconvenienced for a longer period of time due to caching.

What went wrong?

 

[Caleb Tweed]

Technically corrected on your side, thanks.

But some will be inconvenienced for a longer period of time due to caching.

What went wrong?

Not 100% sure at the moment sorry, waiting to hear back specifics from the engineers.

 

[Mister Funsky]

What went wrong?

If the name expired as mentioned above, the system removes the 'former' owners nameservers and they are replaced with bodis. Once the name gets renewed, the old nameservers return.

 

[Future Sensors]

If the name expired as mentioned above, the system removes the 'former' owners nameservers and they are replaced with bodis. Once the name gets renewed, the old nameservers return.

I get that part

Let me rephrase.

How could this happen at such a major registrar.

 

[NicTraders]

I get that part

Let me rephrase.

How could this happen at such a major registrar.

Forgot to tick Auto-Renew on their own domain?!!

 

[Mister Funsky]

I get that part

Let me rephrase.

How could this happen at such a major registrar.

LOL...after I made the post I was like 'something is not right with my response'.

 

[Optimal Names]

Clicking on the arrows next a domain in my domain list doesnt change any of the Appraisal Values, the arrows spin there is a small pop-up on the bottom of the screen "appraisal value updated" but no change to any of the domain's I've tried for a few days now. The last updated date does change. Also, any way we can view and sort by appraisal value and last updated date as a new column?

 

[NameGroove]

Bring your own lead to Dynadot!!

https://twitter.com/x/status/1851861104487731679

 

[Name2go]

I cannot unlock the DD account (cause domain transfer).
After entering the correct security pin, I receive the following error message when I click on the "Get SMS Token" button: "There is 1 error. Verification failed. Please try again."

Does anyone have the same problem?
@Caleb Tweed

 

[Optimal Names]

I cannot unlock the DD account (cause domain transfer).
After entering the correct security pin, I receive the following error message when I click on the "Get SMS Token" button: "There is 1 error. Verification failed. Please try again."

Does anyone have the same problem?
@Caleb Tweed

I just unlocked. East coast USA.

 

[Name2go]

I just unlocked. East coast USA.

Thanks. In Germany, perhaps not only trains are down, but also the cell phone network? Mistake in thinking, the SMS doesn't go out at all.

 

[Optimal Names]

Thanks. In Germany, perhaps not only trains are down, but also the cell phone network? Mistake in thinking, the SMS doesn't go out at all.

It could be, yes. I would think things are segmented like that so hopefully someone from your vicinity can try and report back. Sorry you're having troubles.

 

[Name2go]

It could be, yes. I would think things are segmented like that so hopefully someone from your vicinity can try and report back. Sorry you're having troubles.

Thank you very much for your support and sympathy.
I had a chat with DD live support, not with the engineers but with an AI bot. The bot was able to send me an SMS code that allowed me to unlock the account and subsequently extract the AuthCode.
Later I tried myself and failed again.
Bot recommended to clean the cookies. Always the same: If IT doesn't know what to do, it's the cookies' fault. Maybe they actually are...
Amazing: I wished the bot a nice weekend, if the AI was even allowed to take a break, and the bot responded with HaHa!

 

[kor]

Dynadot occasionally has 2FA SMS problems.

 

[NameGroove]

Dynadot email is down. Gmail and Yahoo mail never go down to perform maintenance.

 

[NicTraders]

@Caleb Tweed
This doesn't make sense to me. When I'm bidding on expired auctions and I view my list on my Dashboard, the Bid column doesn't display the current bid. E.g. the Bid column for this domain shows $102 and the Proxy Bid column shows $102.00. However the current bid for this domain is $575. Surely the Bid column should show the current bid of $575 as it does on the auction page?...