Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Caleb Tweed]

Hi Caleb,
Referencing my post from a year ago, and your response above...

I am very pleased that there was an adjustment to the cell-padding and I can now view 7.5 TLD's in the grid view results. Thank you!

However, I've never seen any changes regarding the option to save Bulk search settings. It would be super helpful if this option was available. Do you know if your devs have considered this at all?...

We ran into some hiccups initially when I brought that up, but let me see if we can re-look at that.

And since I'm asking (and expecting you to meet my desires) - how about a direct link to Manage Domains? Honestly, the only places I use 99% of the time after logging in are that and the new Domain Search.

We do have a direct link to Manage Domains on the main page when you hover over your name, where did you have in mind that you wanted the link, just from the Summary?

Perhaps this could be easiest accomplished by the devs just adding another customizable element to the Summary page which would allow us to add a couple of internal links of our own if we have pages like that which we'd like to go to directly?... Just a thought...

Thanks!

We do try to give as much customization for the Summary page that we can, but let me see how far we're willing to go without breaking anything.

 

[Caleb Tweed]

Thank you. Have any idea what might have caused this interruption?

I'm not sure at the moment sorry!

 

[Future Sensors]

I'm not sure at the moment sorry!

It comes at the same time that Afternic has all sorts of similar technical issues, if that helps.

 

[tonyk2000]

Is the issue about failures with esablished link Dyna-AN? I mean the option to link Afternic account, which is available exclusively @ Dynadot (not with other Fast Transfer registrars I checked). I do not have this enabled, and it seems all is/was fine on both ends. Will doublecheck later today though...

 

[Synozeer]

Okay, still not working properly.

At least now the badges are not grey, and my names are listed for sale in GoDaddy with mostly no issues. However, in Afternic, even though I just re-opted in all my names, it is showing Opt-in Required for them all. I'm thinking this might be an issue with Dynadot not correctly sending the status to Afternic, such as telling Afternic that I've just opted in for any specific domain.

 

[tonyk2000]

Is the issue about failures with esablished link Dyna-AN? I mean the option to link Afternic account, which is available exclusively @ Dynadot (not with other Fast Transfer registrars I checked). I do not have this enabled, and it seems all is/was fine on both ends. Will doublecheck later today though...

Checked again. All domains are fine, if a domain is supposed to have fast transfer - at the time of this writing it is reported as fast transfer enabled on both ends. One exception - 1 .com domain I added yesterday, approved fast transfer @ dynadot, it is shown as FT-enabled on Dynadot, but still "pending" @ Afternic.

 

[Kyle Tully]

Are you still running into this issue? I was unable to replicate it from my account, but perhaps I'm not searching correctly. If you still get this, could you DM me a screen capture of the issue please?

It seems to be intermittent. Ran into it earlier this morning but then when I went to record a screenshare it worked OK. Will let you know if I figure out the exact sequence when it occurs.

 

[Kyle Tully]

It seems to be intermittent. Ran into it earlier this morning but then when I went to record a screenshare it worked OK. Will let you know if I figure out the exact sequence when it occurs.

OK I figured it out -- it only happens when you search, take some action on one of those domains, then try to search again. Sent a DM with a screenshare.

 

[NicTraders]

We do have a direct link to Manage Domains on the main page when you hover over your name, where did you have in mind that you wanted the link, just from the Summary?

Yes, directly on the Summary page would be awesome.

We do try to give as much customization for the Summary page that we can, but let me see how far we're willing to go without breaking anything.

Thank you - I appreciate it!

One other suggestion - not sure if it's technically possible, but I reckon it should be - would it be possible, when logging in, to make it so that when I tick to confirm that I am human (with Cloudlfare), that once this check is confirmed it automatically invokes the sending of the SMS for 2FA (rather than me needing to manually click the link)?...
I am all about getting stuff done as quickly as possible.

 

[Caleb Tweed]

One other suggestion - not sure if it's technically possible, but I reckon it should be - would it be possible, when logging in, to make it so that when I tick to confirm that I am human (with Cloudlfare), that once this check is confirmed it automatically invokes the sending of the SMS for 2FA (rather than me needing to manually click the link)?...
I am all about getting stuff done as quickly as possible.

Hmm that might be tricky since it's part of Cloudlfare's security and I don't know if we can link our system directly to it, but I'll have the team give 'er a check nonetheless!

 

[NicTraders]

Yes, directly on the Summary page would be awesome.

@Caleb Tweed Even just throwing in a couple more buttons like these would be brilliant

 

[NicTraders]

Well, since we didn't hear anything in response to my post above, I wonder if anyone else would like to chime in...

For anyone who has changed part or all of their portfolio to Dynadot landers, and has been using them for at least a few months, I am interested to hear the feedback on enquiries and sales. Whether it's from a measured test or even just gut-feel. I'd be keen to know anything you might be willing to share regarding:

- Where were your landers before?
- Size of portfolio moved to Dynadot.
- Any change (good or bad) in enquiries and sales?
- Any other comments?

 

[NicTraders]

The Afternic issue is currently being rectified. Will update NP once we're back to normal with it! Sorry for the inconvenience here!

Hi Caleb,
I'm interested to know if there was any outcome to this yet - i.e. any info on what the cause is? I know from other threads it sounds like it's not fixed yet; but it would be rather interesting to know what/where your techs think the issue is. I know where my money is (not Dynadot), but I might be wrong...

 

[Caleb Tweed]

Hi Caleb,
I'm interested to know if there was any outcome to this yet - i.e. any info on what the cause is? I know from other threads it sounds like it's not fixed yet; but it would be rather interesting to know what/where your techs think the issue is. I know where my money is (not Dynadot), but I might be wrong...

It seems to be somewhat resolved for now (for the most part at least), though we're still investigating what caused it as it doesn't seem like it's something on our end. If you're still seeing the issue on Dynadot please let me know!

 

[tonyk2000]

@Caleb Tweed - can you please comment on a large post I made here in August, indicating various bugs and "to do" things:

https://www.namepros.com/threads/dynadot-official-thread.1189088/post-9238157

It appears that nothing was improved so far I already see negative consequences, such as messed-up G search results if exact domain is searched, etc...

 

[Optimal Names]

@Caleb Tweed Starting today the "Appraised Value" has been returning a dash "-" instead of a value. When I try online I get an error message (bottom screenshot)

Any idea on what is happening with that? THANKS!

 

[Caleb Tweed]

@Caleb Tweed - can you please comment on a large post I made here in August, indicating various bugs and "to do" things:

https://www.namepros.com/threads/dynadot-official-thread.1189088/post-9238157

It appears that nothing was improved so far I already see negative consequences, such as messed-up G search results if exact domain is searched, etc...

Wow, no idea how I missed that one, it must've been pushed back a page when I checked that day.

Let me crack down on your queries and get back to you!

 

[Caleb Tweed]

@Caleb Tweed Starting today the "Appraised Value" has been returning a dash "-" instead of a value. When I try online I get an error message (bottom screenshot)

Any idea on what is happening with that? THANKS!

Show attachment 263600

Show attachment 263601

Hey sorry about that, temporary glitch in our appraisal tool, but it's back up and running now!

 

[Optimal Names]

Hey sorry about that, temporary glitch in our appraisal tool, but it's back up and running now!

Just wanted to let you know that it seems to be working OK on the website but still not working in my domain list.

On my domain list, I cleared my cookies and cache and tried again. I clicked on the little arrows, they spin, just a dash comes back.
Hover over the arrow and it says "Last update on 2024/09/26" so it seems it tried to update it again today.

UPDATE: 27-SEP-2024 it seems that its working. I click on the arrow and it shows me a dash but then I refreshed the page and the value appears with today's date. I will update later...

 

[scithe]

I don't know if there's a thread for the Dynadot App but here's a problem I have been having for a while... I watch a lot of expiring domains so I receive notifications when the auctions are 24 hours, 6 hours and 1 hour from ending.

If I tap the notification I am taken to the auction page. If I try to unwatch the domain by tapping the star, I am taken to a login screen where I log in and then it loads and the login screen pops up again. This continues to happen even though I am logged into the app.

This also happens sometimes when I receive an outbid notice and try to increase my bid. I have to close the app, type the domain into the search and then click a link to bid and then I am able to increase my bid (without a login prompt appearing).